Support Board
Date/Time: Sun, 09 Mar 2025 01:43:44 +0000
Data Setup
View Count: 597
| [2022-02-28 23:31:42] |
| VitaminZ - Posts: 9 |
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I'll start by apologizing for my lack of competence in setting up the data. I have read and re-read through the support documentation, and while I somewhat understand, I am just looking for some clarification on the easiest path to proceed and what data I need to pay for. To make this as simple as possible. 1. I am doing OneUp Trader, but as I understand, the data from Rithmic is basically useless. 2. I need market depth data 3. I have an Interactive Brokers live account (it is currently not funded) 4. I have connected my IB account, but I am not sure that it is registering correctly as the circle is still orange on the page that has the exchange fees information. I am still on the trial Sierra Charts account after a long terrible fight with Ninja Trader. I am excited to finally switch over. I just need some help with selecting the best option for me to get going. I like to trade with footprint information and use GOMI's footprint indicator. Can you help me with - 1. What service package to use? 2. Do I need to add money to my IB account? If so, how much? 3. Should I subscribe to data through IB or with SC and Denali? It looks like I can get level two data from IB for $11, and then I would just need to pay the exchange fees through SC for $3.50? Am I understanding this correctly? 4. How will this all integrate with still routing orders through Rhithmic for tracking purposes? Thanks a bunch for your time and help and sorry to be a pain. Date Time Of Last Edit: 2022-03-01 04:41:18
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| [2022-03-01 04:58:52] |
| VitaminZ - Posts: 9 |
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I'm assuming this means that the IB account was detected? Is this all I need to do once a month?
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Attachment Deleted.  Capture.PNG / V - Attached On 2022-03-01 04:57:32 UTC - Size: 1.9 KB - 138 views |
| [2022-03-01 05:56:06] |
| VitaminZ - Posts: 9 |
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Alright... still reading and trying to figure this out on my own. I currently have my account verified (see the photo in the previous post) to allow for non-pro fees, CME for non-pro's activated, and Rithmic setup properly with "Yes" selected for, "allow support for sierra chart data feeds." Is the last thing I need to do pay for and activate service level 12? I am still not seeing proper results on a footprint chart but wanted to see if this sounds correct? Thanks in advance for the help. |
| [2022-03-01 06:04:21] |
| VitaminZ - Posts: 9 |
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I went ahead and activated service package 12 with MBO. Says it will renew when the trial is over, and I have not paid yet; however, states active. I am still getting lots of zeros in the footprint chart. Still don't have something right. Thoughts? |
| Capture.PNG / V - Attached On 2022-03-01 06:02:52 UTC - Size: 38.9 KB - 135 views |
| [2022-03-01 08:08:17] |
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Regarding that chart, follow these instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- No you do not need service package 12, only 11: Is the last thing I need to do pay for and activate service level 12? Yes: Is this all I need to do once a month?
You did this correctly: 4. I have connected my IB account, but I am not sure that it is registering correctly as the circle is still orange on the page that has the exchange fees information.
4. How will this all integrate with still routing orders through Rhithmic for tracking purposes? This is explained here:Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 08:12:48
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| [2022-03-01 14:20:23] |
| VitaminZ - Posts: 9 |
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Software version: 2362 64-bit | 2022-03-01 07:17:39.093 Primary Thread ID: 15724 | 2022-03-01 07:17:39.093 Usage end date: 2022-03-09 | 2022-03-01 07:17:39.093 Enabled for: Advanced Features 2. | 2022-03-01 07:17:39.093 Enabled for: Sierra Chart Historical Data Service. | 2022-03-01 07:17:39.093 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-01 07:17:39.093 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-01 07:17:39.093 Enabled for exchange2: CME | 2022-03-01 07:17:39.093 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-01 07:17:39.093 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-01 07:17:39.093 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-01 07:17:39.093 Enabled for exchange2: fairx_exchange.data | 2022-03-01 07:17:39.093 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-01 07:17:39.093 Current selected Data/Trading service: SC Data - All Services | 2022-03-01 07:17:39.093 Custom symbol settings values: enabled | 2022-03-01 07:17:39.093 Chart Update Interval: 500 | 2022-03-01 07:17:39.093 Intraday Data Storage Time Unit: 1 | 2022-03-01 07:17:39.093 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-01 07:17:39.093 2022-03-01 14:17:39 Local computer time in UTC | 2022-03-01 07:17:39.093 2022-03-01 07:17:39 Local computer time in SC Time Zone | 2022-03-01 07:17:39.093 2022-03-01 05:57:40 Server time in UTC | 2022-03-01 07:17:39.093 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-01 07:17:39.093 Program path: C:\SierraChart\ | 2022-03-01 07:17:39.093 Data Files path: C:\SierraChart\Data\ | 2022-03-01 07:17:39.093 OS Version Number: 10.0 | 2022-03-01 07:17:39.093 Locale Setting: C | 2022-03-01 07:17:39.093 DLLs: GomMPPro_64.dll, GomOrderFlowPro_64.dll, UserContributedStudies_64.dll | 2022-03-01 07:17:39.093 Allowed protected custom studies: GomMPPro, GomOrderFlowPro | 2022-03-01 07:17:39.093 Added historical Intraday data request for ESH22-CME to the queue. | 2022-03-01 07:18:22.702 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2022-03-01 07:18:22.702 Triggering next historical data download in queue. | 2022-03-01 07:18:22.703 HD Request # 11 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2022-03-01 07:18:22.703 Reloading all charts with filename: ESH22-CME.scid | 2022-03-01 07:18:22.739 HD Request # 11 | Download start date-time: 2021-08-27 08:18:22.000000. File last date-time: 00:00:00.000000 | 2022-03-01 07:18:22.741 HD Request # 11 | Using server: ds21.sierracharts.com port 10150 | 2022-03-01 07:18:22.741 Socket (3) | Creating socket. | 2022-03-01 07:18:22.741 Socket (3) | New receive buffer size: 5242880 | 2022-03-01 07:18:22.741 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-03-01 07:18:22.741 HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-03-01 07:18:22.820 HD Request # 11 | Sending historical data logon request message. | 2022-03-01 07:18:22.820 ESH22-CME [CBV][M] #1 | Reloading chart. | 2022-03-01 07:18:22.960 ESH22-CME [CBV][M] #1 | Waiting for historical downloads to complete with the IDs: 11, | 2022-03-01 07:18:23.080 ESH22-CME[M] 5 Min #3 | Reloading chart. | 2022-03-01 07:18:23.086 ESH22-CME[M] 5 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH22-CME.scid | 2022-03-01 07:18:23.094 ESH22-CME [CB][M] 5 Min #4 | Reloading chart. | 2022-03-01 07:18:23.101 ESH22-CME [CB][M] 5 Min #4 | Waiting for historical downloads to complete with the IDs: 11, | 2022-03-01 07:18:23.221 HD Request # 11 | Requesting Intraday data. Start date-time: 2021-08-27 08:18:22. Record interval: 1. Symbol: ESH22 | 2022-03-01 07:18:23.311 HD Request # 11 | Decompressing data. | 2022-03-01 07:18:23.346 HD Request # 11 | Receiving Intraday data for ESH22-CME starting at 2021-08-27 09:11:02.674000 | 2022-03-01 07:18:23.498 HD Request # 11 | Timestamp of first Intraday data file record written: 2021-08-27 09:11:02.674000 | 2022-03-01 07:18:23.637 ESH22-CME[M] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-01 07:18:24.212 Socket (3) | CloseSocket call. | 2022-03-01 07:18:45.188 Historical data download thread signaled to stop. | 2022-03-01 07:18:45.188 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-01 07:18:45.188 HD Request # 11 | Received 2930144 Intraday data records from 2021-08-27 09:11:02.674000 to 2022-03-01 07:18:47.773000 (186.0 days) and wrote 2930144 records for ESH22-CME | 2022-03-01 07:18:45.189 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:18:47.773000 | 2022-03-01 07:18:45.197 Added 1 Time and Sales records to Intraday data file for ESH22-CME after download. | 2022-03-01 07:18:45.197 HD Request # 11 | Completion time: 23s | 2022-03-01 07:18:45.197 HD Request # 11 | Intraday data download complete for ESH22-CME. Unique request ID: 11 | 2022-03-01 07:18:45.197 Removing historical data download ID 11. | 2022-03-01 07:18:45.197 Real-time Intraday chart data file updates started for ESH22-CME | 2022-03-01 07:18:45.197 Opened cached Intraday file: C:\SierraChart\Data\ESH22-CME.scid. Thread ID: 15724 | 2022-03-01 07:18:45.204 Intraday chart data file opened for ESH22-CME | 2022-03-01 07:18:45.204 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-03-01 07:18:45.204 Triggering next historical data download in queue. | 2022-03-01 07:18:45.204 No download requests in the queue to start downloads for. | 2022-03-01 07:18:45.204 Socket (3) | Socket gracefully closed by remote side. | 2022-03-01 07:18:45.223 Socket (3) | Closed. | 2022-03-01 07:18:45.223 ESH22-CME [CBV][M] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 07:18:45.270 ESH22-CME [CBV][M] #1 | Reloading chart. | 2022-03-01 07:18:45.271 ESH22-CME [CB][M] 5 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 07:18:45.378 ESH22-CME [CB][M] 5 Min #4 | Reloading chart. | 2022-03-01 07:18:45.379 ESH22-CME [CBV][M] #1 | Reloading chart. | 2022-03-01 07:18:45.825 ESH22-CME [CB][M] 5 Min #4 | Reloading chart. | 2022-03-01 07:18:46.072 ESH22-CME [CB][M] 5 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-01 07:18:50.569 ESH22-CME [CBV][M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-01 07:18:51.560 |
| [2022-03-01 14:23:35] |
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1. Disable any volume filtering: Chart Settings: Volume Filter (Chart >> Chart Settings >> Data Limiting >> Volume Filter Settings menu) The Numbers Bars study also has its own filtering Input as well. 2. Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 14:23:47
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| [2022-03-01 14:53:54] |
| VitaminZ - Posts: 9 |
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Unfortunately, I'm still getting zeros after following these steps.
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| [2022-03-01 14:55:36] |
| VitaminZ - Posts: 9 |
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I got it! It was the volume at price multiple in chart settings!
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| [2022-03-01 14:57:20] |
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Ok that makes sense. We will make a note of that in our documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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