Support Board
Date/Time: Sun, 09 Mar 2025 14:44:32 +0000
Post From: Data Setup
| [2022-03-01 08:08:17] |
| |
|
Regarding that chart, follow these instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- No you do not need service package 12, only 11: Is the last thing I need to do pay for and activate service level 12? Yes: Is this all I need to do once a month?
You did this correctly: 4. I have connected my IB account, but I am not sure that it is registering correctly as the circle is still orange on the page that has the exchange fees information.
4. How will this all integrate with still routing orders through Rhithmic for tracking purposes? This is explained here:Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 08:12:48
|