Support Board
Date/Time: Sun, 09 Mar 2025 20:30:16 +0000
Software problem after recent update
View Count: 813
| [2022-02-28 15:58:27] |
| User415553 - Posts: 13 |
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Hi, I updated my software today, and seem to be having an issue with the DOM and am wondering if you can advise how to solve the issue. My Ask size or Bid Size gets stuck. see attached pictures. i restart the software and it works temporarily for about a minute and then one of them gets stuck again. have restarted several times, keeps happening. please advise how to solve this issue. thanks ( i am speaking of the white numbers in the pictures, as i dont have market depth they should be showing me the value at my current bid/ask, as they previously always have. and as you can see in the pictures one gets stuck and only the other one keeps moving updating its value. the stuck one does not update its value, even if price retraces to it) the weird thing is that i have several instances of sierra running. instance number one shows the dom correctly. instance number two gets stuck i reverted the software back to version 2323 and the problem went away, so the problem seems to be confirmed to be caused by the update to the newest available version 2363 Date Time Of Last Edit: 2022-02-28 16:12:55
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 dom gets stuck.JPG / V - Attached On 2022-02-28 15:57:18 UTC - Size: 65.4 KB - 160 views dom gets stuck2.JPG / V - Attached On 2022-02-28 15:57:21 UTC - Size: 43.76 KB - 148 views |
| [2022-02-28 17:46:37] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-28 18:13:12] |
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We cannot reproduce this issue. Attach that trading DOM, by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-28 19:11:30] |
| User415553 - Posts: 13 |
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as per your request, here is the chartbook. my chartbook already only contained only the dom. so i do not have anything else loaded in there. i also reinstalled the new version to see if a fresh install would help, but the problem persists. and also i made a little video showing the problem, that shows the dom in the first instance works, and the second instance doesnt. the dom in the first instance is the MICRO ES , the second instance is the MINI ES. i seperate it that way so i dont accidentally click on the ES MINI dom and trade the mini while i intend to trade the micro, yet i am reading the mini because eventually i want to step up to the mini once my account size allows it. ( no idea if this information is relevant, but i thought ill share in detail what i am doing here, since i dont know if any of this affects the problem or not. ) thank you very much for your kind assistance attached please find the chartbook with the dom and here is the link to the video depicting the issue https://photos.app.goo.gl/NwuTLUVHHBo9XeHQA i have reverted back to the old version again (2323), just to make sure it is a problem of the new version, and the problem does not persist. so the problem only occurs for me in version 2362 Date Time Of Last Edit: 2022-02-28 19:12:57
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 only dom send to sierra .Cht - Attached On 2022-02-28 19:09:34 UTC - Size: 3.87 KB - 222 views |
| [2022-03-01 20:45:45] |
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Unfortunately we can still not reproduce this. So we just have to think about this some more. We are not really quite sure what the issue is. Maybe a Message Log would help us. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also disable the use of Custom Symbol Settings to see if that is causing some unexpected issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 20:46:16
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| [2022-03-02 14:48:41] |
| User415553 - Posts: 13 |
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i did update the global symbol settings with no results. also in the efforts for you to replicate the problem, if you run my chartbook in the primary instance of sierra charts, it works without an issue. if you run it in a sub instance, then it doesnt work and gets stuck. maybe this information will help you to replicate the issue. here is a copy of my message log. thanks Reading Internal Order ID file. | 2022-03-02 09:42:11.951 Reading Trade Orders file. | 2022-03-02 09:42:12.271 Reading Trade Positions file. | 2022-03-02 09:42:12.271 Reading Trade Account Data files. | 2022-03-02 09:42:12.271 UDPListener (1468). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2022-03-02 09:42:12.297 Software version: 2362 64-bit | 2022-03-02 09:42:12.297 Primary Thread ID: 15388 | 2022-03-02 09:42:12.297 Usage end date: 2022-04-12 | 2022-03-02 09:42:12.297 Enabled for: Advanced Features 2. | 2022-03-02 09:42:12.297 Enabled for: Sierra Chart Historical Data Service. | 2022-03-02 09:42:12.297 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-02 09:42:12.297 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-02 09:42:12.297 Enabled for exchange2: CME | 2022-03-02 09:42:12.297 Enabled for exchange2: fairx_exchange.data | 2022-03-02 09:42:12.297 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-02 09:42:12.298 Current selected Data/Trading service: DTC - Sub Instance | 2022-03-02 09:42:12.298 Custom symbol settings values: enabled | 2022-03-02 09:42:12.298 Chart Update Interval: 500 | 2022-03-02 09:42:12.298 Intraday Data Storage Time Unit: 0 | 2022-03-02 09:42:12.298 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-02 09:42:12.298 2022-03-02 14:42:12 Local computer time in UTC | 2022-03-02 09:42:12.298 2022-03-02 09:42:12 Local computer time in SC Time Zone | 2022-03-02 09:42:12.298 2022-03-02 14:42:10 Server time in UTC | 2022-03-02 09:42:12.298 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-02 09:42:12.298 Program path: D:\SierraChart\SierraChartInstance_2\ | 2022-03-02 09:42:12.298 Data Files path: D:\SierraChart\SierraChartInstance_2\Data\ | 2022-03-02 09:42:12.298 OS Version Number: 10.0 | 2022-03-02 09:42:12.298 Locale Setting: C | 2022-03-02 09:42:12.298 DLLs: UserContributedStudies_64.dll | 2022-03-02 09:42:12.298 Allowed protected custom studies: | 2022-03-02 09:42:12.298 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:42:12.410 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-02 09:42:12.564 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-02 09:42:12.564 Received 5 login tokens. | 2022-03-02 09:42:12.793 Files to Open on Startup | Opening file: only dom.Cht | 2022-03-02 09:42:17.023 F.US.EPH22 #2 | Reloading chart. | 2022-03-02 09:42:17.067 Using symbol data fast lookup vector | 2022-03-02 09:42:17.100 Starting DelayedDownloadMonitoringTimer | 2022-03-02 09:42:17.100 Starting HDTimeoutTimer | 2022-03-02 09:42:17.100 Added historical Intraday data request for F.US.EPH22 to the queue. | 2022-03-02 09:42:17.100 Intraday data recording state for symbol F.US.EPH22 is set to download 'Pending'. | 2022-03-02 09:42:17.100 Triggering next historical data download in queue. | 2022-03-02 09:42:17.100 HD Request # 1 | Downloading Intraday chart data for F.US.EPH22 to the file F.US.EPH22.scid. Service: DTCSubInstance | 2022-03-02 09:42:17.100 HD Request # 1 | Download start date-time: 2022-03-02 09:38:09.000000. File last date-time: 2022-03-02 09:38:09.033005 | 2022-03-02 09:42:17.100 HD Request # 1 | Using server: 127.0.0.1 port 11098 | 2022-03-02 09:42:17.101 Socket (1) | Creating socket. | 2022-03-02 09:42:17.101 Socket (1) | New receive buffer size: 5242880 | 2022-03-02 09:42:17.101 Socket (1) | Connecting to IP: 127.0.0.1. | 2022-03-02 09:42:17.101 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-03-02 09:42:17.110 HD Request # 1 | Sending historical data logon request message. | 2022-03-02 09:42:17.110 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-03-02 09:38:09. Record interval: 0. Symbol: F.US.EPH22 | 2022-03-02 09:42:17.111 HD Request # 1 | Data is being downloaded from a remote source. Download will start when this is done. | 2022-03-02 09:42:17.111 F.US.EPH22 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-02 09:42:17.214 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2022-03-02 09:42:19.076 DTC Client socket (2) | Creating socket. | 2022-03-02 09:42:19.076 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-03-02 09:42:19.076 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2022-03-02 09:42:19.076 DTC - Sub Instance | Network connection to server complete. | 2022-03-02 09:42:19.081 DTC - Sub Instance | Starting socket receive thread. | 2022-03-02 09:42:19.081 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2022-03-02 09:42:19.081 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2022-03-02 09:42:19.082 DTC - Sub Instance | Sending logon request message. | 2022-03-02 09:42:19.082 DTC - Sub Instance | Received logon response. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Server Name: SC DTC Server. Build=41164M. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2022-03-02 09:42:19.086 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Trading is supported. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Order cancel and replace is supported. | 2022-03-02 09:42:19.086 DTC - Sub Instance | OCO Orders supported. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Bracket Orders supported. | 2022-03-02 09:42:19.086 DTC - Sub Instance | Connected to server complete. | 2022-03-02 09:42:19.086 Triggering next historical data download in queue. | 2022-03-02 09:42:19.087 Triggering next historical data download in queue. | 2022-03-02 09:42:19.087 Triggering next historical data download in queue. | 2022-03-02 09:42:19.087 Triggering next historical data download in queue. | 2022-03-02 09:42:19.087 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:42:19.087 Using symbol data fast lookup vector | 2022-03-02 09:42:19.087 DTC - Sub Instance | Starting real-time market data updates for: ESH21_FUT_CME. ID: 1 | 2022-03-02 09:42:19.087 DTC - Sub Instance | Requesting security definition data for: ESH21_FUT_CME. ID: 1 | 2022-03-02 09:42:19.087 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:42:19.087 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:42:19.087 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-03-02 09:42:19.110 No download requests in the queue to start downloads for. | 2022-03-02 09:42:19.110 No download requests in the queue to start downloads for. | 2022-03-02 09:42:19.110 No download requests in the queue to start downloads for. | 2022-03-02 09:42:19.110 DTC - Sub Instance | Received security definition for symbol ESH21_FUT_CME | 2022-03-02 09:42:19.110 DTC - Sub Instance | Starting real-time market data updates for: F.US.EPH22. ID: 2 Service code: cqg | 2022-03-02 09:42:19.111 DTC - Sub Instance | Requesting security definition data for: F.US.EPH22. ID: 2 | 2022-03-02 09:42:19.111 DTC - Sub Instance | Received security definition for symbol F.US.EPH22 | 2022-03-02 09:42:19.117 Symbol Error - ESH21_FUT_CME is unknown, unavailable, or improperly formatted. Symbol Error - ESH21_FUT_CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2022-03-02 09:42:19.150 Symbol settings MD5 received. Request ID: 1. | 2022-03-02 09:42:21.195 Requested symbol settings for service code cqg. Request ID: 2. | 2022-03-02 09:42:21.195 HD Request # 1 | Decompressing data. | 2022-03-02 09:42:23.105 HD Request # 1 | Receiving Intraday data for F.US.EPH22 starting at 2022-03-02 09:38:09.033000 | 2022-03-02 09:42:23.118 Socket (1) | CloseSocket call. | 2022-03-02 09:42:23.142 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:42:23.142 Historical data download thread signaled to stop. | 2022-03-02 09:42:23.143 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-03-02 09:38:09.139000 | 2022-03-02 09:42:23.143 HD Request # 1 | Received 17714 Intraday data records from 2022-03-02 09:38:09.033000 to 2022-03-02 09:42:22.084000 (4.2 minutes) and wrote 17708 records for F.US.EPH22 | 2022-03-02 09:42:23.143 Socket (1) | Socket gracefully closed by remote side. | 2022-03-02 09:42:23.144 Socket (1) | Closed. | 2022-03-02 09:42:23.144 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-03-02 14:42:22.084000 | 2022-03-02 09:42:23.148 Added 6 Time and Sales records to Intraday data file for F.US.EPH22 after download. | 2022-03-02 09:42:23.150 HD Request # 1 | Completion time: 6s | 2022-03-02 09:42:23.150 HD Request # 1 | Intraday data download complete for F.US.EPH22. Unique request ID: 1 | 2022-03-02 09:42:23.150 Removing historical data download ID 1. | 2022-03-02 09:42:23.150 Real-time Intraday chart data file updates started for F.US.EPH22 | 2022-03-02 09:42:23.150 Intraday chart data file opened for F.US.EPH22 | 2022-03-02 09:42:23.150 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-03-02 09:42:23.150 Triggering next historical data download in queue. | 2022-03-02 09:42:23.150 Initiating new historical data download for F.US.EPH22 to get the latest data since the download was started while not connected to primary service. | 2022-03-02 09:42:23.150 Added historical Intraday data request for F.US.EPH22 to the queue. | 2022-03-02 09:42:23.150 Intraday data recording state for symbol F.US.EPH22 is set to download 'Pending'. | 2022-03-02 09:42:23.150 Delaying start of download for F.US.EPH22 | 2022-03-02 09:42:23.150 Requesting market depth updates for: F.US.EPH22 if supported. | 2022-03-02 09:42:24.083 HD Request # 2 | Downloading Intraday chart data for F.US.EPH22 to the file F.US.EPH22.scid. Service: cme | 2022-03-02 09:42:24.101 HD Request # 2 | Download start date-time: 2022-03-02 09:42:22.000000. File last date-time: 2022-03-02 09:42:22.227000 | 2022-03-02 09:42:24.101 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2022-03-02 09:42:24.105 Socket (1) | Creating socket. | 2022-03-02 09:42:24.107 Socket (1) | New receive buffer size: 5242880 | 2022-03-02 09:42:24.107 Socket (1) | Connecting to IP: 216.1.90.130. | 2022-03-02 09:42:24.107 DTC - Sub Instance | Clearing market depth for F.US.EPH22 | 2022-03-02 09:42:24.108 DTC - Sub Instance | Clearing market depth for F.US.EPH22 | 2022-03-02 09:42:24.108 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-03-02 09:42:24.357 HD Request # 2 | Sending historical data logon request message. | 2022-03-02 09:42:24.357 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-03-02 09:42:22. Record interval: 0. Symbol: ESH22 | 2022-03-02 09:42:24.467 HD Request # 2 | Decompressing data. | 2022-03-02 09:42:24.561 Symbol settings received. Request ID: 2. | 2022-03-02 09:42:24.573 HD Request # 2 | Receiving Intraday data for F.US.EPH22 starting at 2022-03-02 09:42:22.014000 | 2022-03-02 09:42:24.575 Socket (1) | CloseSocket call. | 2022-03-02 09:42:24.575 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:42:24.576 Socket (1) | Socket gracefully closed by remote side. | 2022-03-02 09:42:24.704 Socket (1) | Closed. | 2022-03-02 09:42:24.704 Historical data download thread signaled to stop. | 2022-03-02 09:42:24.785 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-03-02 09:42:22.344000 | 2022-03-02 09:42:24.811 HD Request # 2 | Received 26 Intraday data records from 2022-03-02 09:42:22.014000 to 2022-03-02 09:42:22.557000 (0.5 seconds) and wrote 17 records for F.US.EPH22 | 2022-03-02 09:42:24.811 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-03-02 14:42:22.557000 | 2022-03-02 09:42:24.817 Added 50 Time and Sales records to Intraday data file for F.US.EPH22 after download. | 2022-03-02 09:42:24.817 HD Request # 2 | Completion time: 0s | 2022-03-02 09:42:24.821 HD Request # 2 | Intraday data download complete for F.US.EPH22. Unique request ID: 2 | 2022-03-02 09:42:24.821 Removing historical data download ID 2. | 2022-03-02 09:42:24.821 Real-time Intraday chart data file updates started for F.US.EPH22 | 2022-03-02 09:42:24.821 Intraday chart data file opened for F.US.EPH22 | 2022-03-02 09:42:24.821 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-03-02 09:42:24.821 Triggering next historical data download in queue. | 2022-03-02 09:42:24.821 No download requests in the queue to start downloads for. | 2022-03-02 09:42:24.821 Opened cached Intraday file: D:\SierraChart\SierraChartInstance_2\Data\F.US.EPH22.scid. Thread ID: 13932 | 2022-03-02 09:42:28.745 Requested symbol settings for service code cqg. Request ID: 3. | 2022-03-02 09:43:19.063 Symbol settings received. Request ID: 3. | 2022-03-02 09:43:22.304 Requested symbol settings for service code cqg. Request ID: 4. | 2022-03-02 09:43:26.959 Symbol settings received. Request ID: 4. | 2022-03-02 09:43:29.866 Requested symbol settings for service code cqg. Request ID: 5. | 2022-03-02 09:43:59.983 Symbol settings received. Request ID: 5. | 2022-03-02 09:44:02.971 Source file does not exist when saving backup of D:\SierraChart\SierraChartInstance_2\SymbolSettings\CustomSymbolSettings.DTCSubInstance.xml. No backup made. | 2022-03-02 09:44:14.725 File >> Disconnect selected. | 2022-03-02 09:44:17.279 DTC - Sub Instance | Waiting for socket receive thread to end | 2022-03-02 09:44:17.279 DTC Client socket (2) | CloseSocket call. | 2022-03-02 09:44:17.279 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:44:17.279 DTC - Sub Instance | Disconnected. | 2022-03-02 09:44:17.279 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-03-02 09:44:17.279 DTC Client socket (2) | Closed. | 2022-03-02 09:44:17.279 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2022-03-02 09:44:27.071 DTC Client socket (1) | Creating socket. | 2022-03-02 09:44:27.071 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-02 09:44:27.071 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-03-02 09:44:27.071 DTC - Sub Instance | Network connection to server complete. | 2022-03-02 09:44:27.073 DTC - Sub Instance | Starting socket receive thread. | 2022-03-02 09:44:27.073 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2022-03-02 09:44:27.073 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2022-03-02 09:44:27.076 DTC - Sub Instance | Sending logon request message. | 2022-03-02 09:44:27.076 DTC - Sub Instance | Received logon response. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Server Name: SC DTC Server. Build=41164M. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2022-03-02 09:44:27.079 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Trading is supported. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Order cancel and replace is supported. | 2022-03-02 09:44:27.079 DTC - Sub Instance | OCO Orders supported. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Bracket Orders supported. | 2022-03-02 09:44:27.079 DTC - Sub Instance | Connected to server complete. | 2022-03-02 09:44:27.079 Triggering next historical data download in queue. | 2022-03-02 09:44:27.079 Triggering next historical data download in queue. | 2022-03-02 09:44:27.079 Triggering next historical data download in queue. | 2022-03-02 09:44:27.079 Triggering next historical data download in queue. | 2022-03-02 09:44:27.079 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:44:27.079 Using symbol data fast lookup vector | 2022-03-02 09:44:27.079 DTC - Sub Instance | Starting real-time market data updates for: ESH21_FUT_CME. ID: 1 | 2022-03-02 09:44:27.079 DTC - Sub Instance | Requesting security definition data for: ESH21_FUT_CME. ID: 1 | 2022-03-02 09:44:27.079 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:44:27.079 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2022-03-02 09:44:27.079 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 6. | 2022-03-02 09:44:27.080 No download requests in the queue to start downloads for. | 2022-03-02 09:44:27.080 No download requests in the queue to start downloads for. | 2022-03-02 09:44:27.080 No download requests in the queue to start downloads for. | 2022-03-02 09:44:27.080 No download requests in the queue to start downloads for. | 2022-03-02 09:44:27.080 DTC - Sub Instance | Received security definition for symbol ESH21_FUT_CME | 2022-03-02 09:44:27.081 DTC - Sub Instance | Starting real-time market data updates for: F.US.EPH22. ID: 2 Service code: cqg | 2022-03-02 09:44:27.092 DTC - Sub Instance | Requesting security definition data for: F.US.EPH22. ID: 2 | 2022-03-02 09:44:27.092 Added historical Intraday data request for F.US.EPH22 to the queue. | 2022-03-02 09:44:27.092 Intraday data recording state for symbol F.US.EPH22 is set to download 'Pending'. | 2022-03-02 09:44:27.092 Triggering next historical data download in queue. | 2022-03-02 09:44:27.092 Delaying start of download for F.US.EPH22 | 2022-03-02 09:44:27.096 DTC - Sub Instance | Received security definition for symbol F.US.EPH22 | 2022-03-02 09:44:27.096 Symbol settings MD5 received. Request ID: 6. | 2022-03-02 09:44:28.998 Symbol settings are up-to-date for cqg. | 2022-03-02 09:44:28.998 Requesting market depth updates for: F.US.EPH22 if supported. | 2022-03-02 09:44:32.076 DTC - Sub Instance | Clearing market depth for F.US.EPH22 | 2022-03-02 09:44:32.081 DTC - Sub Instance | Clearing market depth for F.US.EPH22 | 2022-03-02 09:44:32.081 HD Request # 3 | Downloading Intraday chart data for F.US.EPH22 to the file F.US.EPH22.scid. Service: cme | 2022-03-02 09:44:32.092 HD Request # 3 | Download start date-time: 2022-03-02 09:44:16.000000. File last date-time: 2022-03-02 09:44:16.122000 | 2022-03-02 09:44:32.092 HD Request # 3 | Using server: ds21.sierracharts.com port 10150 | 2022-03-02 09:44:32.092 Socket (2) | Creating socket. | 2022-03-02 09:44:32.093 Socket (2) | New receive buffer size: 5242880 | 2022-03-02 09:44:32.093 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-03-02 09:44:32.093 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-03-02 09:44:32.197 HD Request # 3 | Sending historical data logon request message. | 2022-03-02 09:44:32.197 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-03-02 09:44:16. Record interval: 0. Symbol: ESH22 | 2022-03-02 09:44:32.806 HD Request # 3 | Decompressing data. | 2022-03-02 09:44:32.862 HD Request # 3 | Receiving Intraday data for F.US.EPH22 starting at 2022-03-02 09:44:16.056000 | 2022-03-02 09:44:32.865 Socket (2) | CloseSocket call. | 2022-03-02 09:44:32.866 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:44:32.866 Historical data download thread signaled to stop. | 2022-03-02 09:44:32.866 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-03-02 09:44:16.420000 | 2022-03-02 09:44:32.866 HD Request # 3 | Received 824 Intraday data records from 2022-03-02 09:44:16.056000 to 2022-03-02 09:44:31.944000 (15.9 seconds) and wrote 786 records for F.US.EPH22 | 2022-03-02 09:44:32.866 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-03-02 14:44:31.944000 | 2022-03-02 09:44:32.869 HD Request # 3 | Completion time: 0s | 2022-03-02 09:44:32.869 HD Request # 3 | Intraday data download complete for F.US.EPH22. Unique request ID: 3 | 2022-03-02 09:44:32.869 Removing historical data download ID 3. | 2022-03-02 09:44:32.869 Real-time Intraday chart data file updates started for F.US.EPH22 | 2022-03-02 09:44:32.869 Intraday chart data file opened for F.US.EPH22 | 2022-03-02 09:44:32.869 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-03-02 09:44:32.869 Triggering next historical data download in queue. | 2022-03-02 09:44:32.869 No download requests in the queue to start downloads for. | 2022-03-02 09:44:32.869 Socket (2) | Socket gracefully closed by remote side. | 2022-03-02 09:44:32.930 Socket (2) | Closed. | 2022-03-02 09:44:32.930 Opened cached Intraday file: D:\SierraChart\SierraChartInstance_2\Data\F.US.EPH22.scid. Thread ID: 13932 | 2022-03-02 09:44:35.100 Requested symbol settings for service code cqg. Request ID: 7. | 2022-03-02 09:47:00.118 Symbol settings received. Request ID: 7. | 2022-03-02 09:47:03.104 Date Time Of Last Edit: 2022-03-02 14:53:39
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| [2022-03-02 16:21:36] |
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Please do not provide further information. We are going to test this a different way today and see if we can reproduce. However, translate all the symbols using this menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-04 02:30:55] |
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We are still looking into the issue. We are able to reproduce but it is quite difficult to track down what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 15:41:06] |
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The problem has been resolved. Update to the latest prerelease following these instructions here: Software Download: Fast Update The version is 2366. We do apologize for the delay. It was fairly involved to track the problem down. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-08 15:42:47
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