Support Board
Date/Time: Sun, 09 Mar 2025 01:19:34 +0000
Historical data issue: Denali Exchange Data Feed + Rithmic + NinjaTrader Brokerage
View Count: 1367
| [2022-02-24 21:42:34] |
| Guilherme Rosa - Posts: 11 |
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I just set up today a connection using Rithmic to connect Sierra Chart, and I have Denali Exchange Data Feed. However, I am not receiving historical data. When I open my platform the following Notice shows up: "To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month." My broker is NinjaTrader, and it seems that Sierra Chart is not able to connect to them anymore. It is a recent change. So, I am not able to connect to my live trading to keep using Denali Exchange Data Feed via Sierra Chart and receiving historical data from Denali Exchange Data Feed. Please advise how to solve this problem. |
| [2022-02-25 08:34:28] |
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My broker is NinjaTrader, This is considered a live trading account.Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-25 13:42:33] |
| Guilherme Rosa - Posts: 11 |
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Software version: 2357 64-bit | 2022-02-25 08:37:04.411 Primary Thread ID: 1328 | 2022-02-25 08:37:04.411 Usage end date: 2022-03-20 | 2022-02-25 08:37:04.411 Enabled for: Advanced Features 2. | 2022-02-25 08:37:04.411 Enabled for: Sierra Chart Historical Data Service. | 2022-02-25 08:37:04.411 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-25 08:37:04.411 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-25 08:37:04.411 Enabled for exchange2: CME (Trading Account Required) | 2022-02-25 08:37:04.411 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-25 08:37:04.411 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-25 08:37:04.411 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-25 08:37:04.411 Enabled for exchange2: fairx_exchange.data | 2022-02-25 08:37:04.411 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-25 08:37:04.411 Current selected Data/Trading service: CQG WebAPI | 2022-02-25 08:37:04.411 Custom symbol settings values: enabled | 2022-02-25 08:37:04.411 Chart Update Interval: 500 | 2022-02-25 08:37:04.411 Intraday Data Storage Time Unit: 0 | 2022-02-25 08:37:04.411 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-25 08:37:04.411 2022-02-25 13:37:04 Local computer time in UTC | 2022-02-25 08:37:04.411 2022-02-25 08:37:04 Local computer time in SC Time Zone | 2022-02-25 08:37:04.411 2022-02-25 13:33:21 Server time in UTC | 2022-02-25 08:37:04.411 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-25 08:37:04.411 Program path: C:\SierraChart\ | 2022-02-25 08:37:04.411 Data Files path: C:\SierraChart\Data\ | 2022-02-25 08:37:04.411 OS Version Number: 10.0 | 2022-02-25 08:37:04.411 Locale Setting: C | 2022-02-25 08:37:04.411 DLLs: Convergent_64.dll, Smaug_SC_Library_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-25 08:37:04.412 Allowed protected custom studies: Smaug_SC_Library | 2022-02-25 08:37:04.412 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-25 08:37:16.158 CQG WebSocket socket (1) | Closed. | 2022-02-25 08:37:16.158 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-25 08:37:28.332 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-25 08:37:28.332 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-25 08:37:28.336 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-02-25 08:37:28.336 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-02-25 08:37:28.336 CQG WebSocket | Opening WebSocket. | 2022-02-25 08:37:28.402 CQG WebSocket | Sending WebSocket handshake. | 2022-02-25 08:37:28.402 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-25 08:37:28.599 CQG WebSocket | Server header | Connection: upgrade | 2022-02-25 08:37:28.599 CQG WebSocket | Server header | Sec-WebSocket-Accept: 7ZsQMzzSZ4Aa5Zq5vs06kjBFab0= | 2022-02-25 08:37:28.599 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-25 08:37:28.599 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-25 08:37:28.599 CQG WebSocket | Server header | | 2022-02-25 08:37:28.599 CQG WebSocket | Web socket state is now open. | 2022-02-25 08:37:28.599 CQG WebAPI | WebSocket connected. | 2022-02-25 08:37:28.599 CQG WebAPI | Sending market data logon message. | 2022-02-25 08:37:28.599 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2022-02-25 08:37:28.757 CQG WebSocket socket (2) | CloseSocket call. | 2022-02-25 08:37:28.822 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-25 08:37:28.822 CQG WebAPI | Disconnected. | 2022-02-25 08:37:28.822 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-02-25 08:37:28.822 CQG WebSocket | WebSocket closed. | 2022-02-25 08:37:28.822 CQG WebAPI | WebSocket closed. | 2022-02-25 08:37:28.822 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-02-25 08:37:28.882 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-25 08:37:28.882 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-02-25 08:37:46.167 |
| [2022-02-25 14:04:59] |
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This is the issue: CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2022-02-25 08:37:28.757
Refer to 8 here: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_TraderIsNotEnabledToUseSierraChartData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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