Support Board
Date/Time: Fri, 07 Mar 2025 00:58:05 +0000
F.US.BP6H22 dowload data error
View Count: 634
| [2022-02-23 02:05:37] |
| User160815 - Posts: 2 |
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Hello, Ive got chartbooks base on that symbol data but after a few times still i am unable to load them up. Different symbol doesn't allow to use all of my custom charts. cheers https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=61666 |
| [2022-02-23 18:02:56] |
| John - SC Support - Posts: 38467 |
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You need to use the symbol that is associated with the Trading Service that you are setup to use. Each trading service has its own symbols. For instance, F.US.BP6H22 is a CQG symbol. If your service is set to SC Data - All Services, then the symbol would need to be 6BH22-CME. Our servers are showing that your Current Selected Service is set to SC Data - All Services, therefore you would need to change your symbols. The easiest way to do this is to select Edit >> Translate Symbols to Current Service. We do not know why you would have any issues with a different symbol due to your charts, unless you have customs studies that are requiring certain symbols. If this is the case, then you would probably need to stay connected to your CQG account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-23 18:17:10] |
| User160815 - Posts: 2 |
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I did manage to sort out like you said by selecting different symbol and after a few times all charts are loading up.
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