Support Board
Date/Time: Fri, 07 Mar 2025 01:10:41 +0000
No quotes
View Count: 587
| [2022-02-21 15:06:17] |
| Csurles2010 - Posts: 13 |
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Hi, I'm not getting any quotes. I load ES futures and no new quotes are showing. The last loaded quotes are form Friday. I have the Denali data feed. Is the service down? Corey |
| [2022-02-21 15:30:42] |
| User750920 - Posts: 280 |
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Just to let you know - Same here. I realize it is a holiday but for Equities (ES) the halt was to be 12:00 CST 2-21-2022. But the charts stopped updating on Sunday evening around 20:49 CST and are still not updating.
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| [2022-02-21 17:08:48] |
| John - SC Support - Posts: 38467 |
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First - the President's Day holiday for the CME Group is a halt at noon (Central US Time) today (Monday February 21, 2022) and then resuming at 17:00 (Central US Time). And there are no issues with the Denali Exchange Data Feed. In both cases everything looks good about your accounts, so there is no reason for you not to be getting the data due to any setup issues. Therefore, we would need to see your Message Logs to see what might be occurring. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-21 17:11:31] |
| cmet - Posts: 669 |
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Had this same issue. No data on program lauch but Disconnect/Connect fixed it. v2361. |
| [2022-02-21 17:39:20] |
| User750920 - Posts: 280 |
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@cmet thanks - someone else posted they did the same and it stopped so I did not try that. Nice to see it worked.
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| [2022-02-21 17:45:16] |
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We know what the problem is. There is no Denali data feed available from one of the servers. We are taking care of this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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