Support Board
Date/Time: Mon, 10 Mar 2025 02:10:36 +0000
Cannot use TPO chart since I get errors.
View Count: 784
| [2022-02-17 15:06:35] |
| User795631 - Posts: 17 |
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I cannot use TPO chart, it freezes and get a Caught an unhandled exception in c_Chart::WindowProc Message 15 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=61493 |
| [2022-02-17 16:11:12] |
| John - SC Support - Posts: 38516 |
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Start Sierra Chart in "Safe Mode" and try to put on the TPO study and see if you get the same error. If you do not get the error, then there must be a 3rd party study that is on a chart that is causing the error and you would need to find that particular study. If you do still have the error show up, then get us the chartbook that is having this issue and let us know what chart you are having the problem with. Follow these instructions to get us your Chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-17 23:37:23] |
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If you still have an issue try disabling the OpenGL option: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-25 04:48:55] |
| User795631 - Posts: 17 |
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Still have the same issue. Here is the chartbook attached |
 TPO.Cht - Attached On 2022-02-25 04:48:21 UTC - Size: 15.65 KB - 215 views Attachment Deleted. |
| [2022-02-28 15:52:47] |
| Sierra_Chart Engineering - Posts: 18722 |
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We are unable to reproduce that WM_PAINT related exception with your Chartbook. Who is the provider of the video drivers on your system? Nvidia, AMD, or Intel? Not that we can do anything about this, But we would like to know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-28 15:53:02
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| [2022-03-01 01:18:59] |
| User795631 - Posts: 17 |
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NVIDIA 1080TI
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| [2022-03-01 01:19:44] |
| User795631 - Posts: 17 |
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Usually happens around 12:30 PST or 12:45 PST
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| [2022-03-11 02:21:30] |
| User795631 - Posts: 17 |
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Any updates?
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| [2022-03-11 02:28:43] |
| User795631 - Posts: 17 |
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The problem persists even after creating a fresh TPO charts with no special studies or indicators also Open GL is unchecked
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| [2022-03-13 22:38:27] |
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We are able to reproduce this. We are determining what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-13 22:42:32
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| [2022-03-13 22:41:50] |
| User795631 - Posts: 17 |
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Problem persists after turning Open GL.
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| [2022-03-13 22:42:15] |
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We are able to reproduce this. We are determining what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-13 22:42:22
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| [2022-03-14 00:00:16] |
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We have discovered the problem. It is fixed. At least we fixed the exception issue. There may be another issue which needs to be resolved. We are putting out a new release before morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 00:00:50
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| [2022-03-14 12:30:10] |
| User795631 - Posts: 17 |
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Is there a new updated release
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| [2022-03-14 12:36:09] |
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Yes it is version 2368. It is a prerelease. Instructions to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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