Support Board
Date/Time: Thu, 06 Mar 2025 16:34:30 +0000
Issue placing orders today
View Count: 1015
| [2022-02-04 16:48:25] |
| User57584 - Posts: 30 |
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Hello, My Sierra platform receives today data from Rithmic Trader Pro and my orders go through it as well. It has worked well during the past few weeks. Today, it does not anymore. If I place an order, it cannot be moved nor cancelled. It turns out that it does not reach the Rithmic Trader Pro Platform (where an order could be placed. I verified that it's possible). When trying to cancel, I get the message attached. Could you please help me. Thanks in advance. JM BOULAY |
Private File Attachment Deleted. |
| [2022-02-04 17:37:39] |
| User57584 - Posts: 30 |
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Fomllowing my previous message (where the attachement does not show up, here below is the message I get each time I want to cancel the order. Order cancellation failed I Still axaiting acknowledgment of new order. Unable to cancel ID: 4284. Service rder ID: (none). Symbol: ESHCME. Account JeanMarieBOULAYOUP8720220118001 I 2022-02-04 18:32:29.476* |
| [2022-02-04 18:24:59] |
| John - SC Support - Posts: 38443 |
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You are having a connectivity issue. Check your Message Log to see if there is anything specific in there about why you are having a connection problem. Also, refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-04 19:03:49] |
| Tonkadad - Posts: 235 |
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Jean, You should remove reference to your account # in post 2. |
| [2022-02-04 19:30:50] |
| User57584 - Posts: 30 |
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This what I get on the message log when opening Sierra. TradeActivity files query time: 0.085670 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:51:38.571 TradeActivity files query time: 0.077560 seconds. Entries: 475. Current queries: 1 | 2022-02-04 19:51:38.649 TradeActivity files query time: 0.004478 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:51:55.702 Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-02-04 19:51:56.040 Rithmic Direct - DTC | Received 0 accounts from service. | 2022-02-04 19:51:56.269 TradeActivity files query time: 0.004492 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:51:56.390 TradeActivity files query time: 0.004927 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:51:58.795 TradeActivity files query time: 0.004799 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:51:59.254 TradeActivity files query time: 0.004443 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:51:59.508 TradeActivity files query time: 0.004614 seconds. Entries: 0. Current queries: 3 | 2022-02-04 19:51:59.519 TradeActivity files query time: 0.004718 seconds. Entries: 0. Current queries: 4 | 2022-02-04 19:51:59.530 TradeActivity files query time: 0.004783 seconds. Entries: 0. Current queries: 5 | 2022-02-04 19:51:59.818 TradeActivity files query time: 0.004817 seconds. Entries: 0. Current queries: 6 | 2022-02-04 19:51:59.946 TradeActivity files query time: 0.004563 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:02.748 TradeActivity files query time: 0.004589 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:52:03.115 TradeActivity files query time: 0.004416 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:04.950 Requesting order status for non-responsive order. Time since last action: 79.6 minutes | Symbol: ESH2.CME | TradeAccount: JeanMarieBOULAYOUP8720220118001 | InternalOrderID: 4284 | Current Status: Order Sent | 2022-02-04 19:52:05.921 * Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-02-04 19:52:06.150 TradeActivity files query time: 0.003868 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:07.127 TradeActivity files query time: 0.004342 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:07.501 TradeActivity files query time: 0.004777 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:52:07.594 TradeActivity files query time: 0.004869 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:52:08.360 TradeActivity files query time: 0.004619 seconds. Entries: 0. Current queries: 2 | 2022-02-04 19:52:08.365 TradeActivity files query time: 0.004432 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:08.524 TradeActivity files query time: 0.004447 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:08.997 TradeActivity files query time: 0.004567 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:11.660 TradeActivity files query time: 0.004456 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:12.714 TradeActivity files query time: 0.002762 seconds. Entries: 0. Current queries: 1 | 2022-02-04 19:52:14.290 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 4284. Service Order ID: (none). Symbol: ESH2.CME. Account: |
| [2022-02-04 21:28:14] |
| John - SC Support - Posts: 38443 |
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Again, what this is telling us is that you are having a problem connecting to the Rithmic server that you have selected. If you can select a different server, we would recommend that to see if it alleviates the issue. There is nothing we can do from our end, it is a network connectivity issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-07 11:02:51] |
| User57584 - Posts: 30 |
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Indeed, there was a non understood problem with the credentials of the Rithmic server on the "Data / Trade Service" window. It is working fine, now. Thank you very much. Jean-Marie Boulay |
| [2022-02-07 13:44:17] |
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We are not observing any connection issues in the log data that you provided but this is not the right log to determine that definitively. Although indirectly it does indicate a connection is successful. So you are no longer having a problem? Possibly the Trade Account identifier is too long. This could potentially be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-07 13:44:56
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| [2022-02-07 16:32:18] |
| User57584 - Posts: 30 |
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Thank you. As a matter of fact it still does not work although I thought it was. I receive correctly the data from Rithmic, but my orders are rejected. I have just found that the trading account number which shows up on the TRADE WINDOW (scroll domn menu) is not the right one. It corresponds to an oldest experience. How can I reset this number and input the new one please ? Thanks |
| [2022-02-07 19:47:45] |
| User57584 - Posts: 30 |
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Having progressed in the understanding of the issue I am having, here is what I have found. I receive correctly the data from Rithmic but cannot place orders. The reason is that the TRADING ACCOUNT number (which is present on the Rithmic Trader Pro platform), does not show-up on the Sierra Chart platform, as it was doing during a previous experiment. Therefore it brings me back to my earlier question: How can I transfer this Trading Account number (manually or automatically ) into Sierra ? Thank you in advance to provide me with this information. Regards, JM Boulay |
| [2022-02-07 22:03:04] |
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Contact your broker and have them reduce the length of your trade account identifier. This is too long: JeanMarieBOULAYOUP8720220118001 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 16:53:51] |
| User57584 - Posts: 30 |
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It works well now with a shorter trade account identifier. Thank you very much for your help |
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