Support Board
Date/Time: Tue, 04 Feb 2025 18:46:23 +0000
Fib expansion not reversing or copying to second chart
View Count: 699
| [2022-02-02 22:15:35] |
| User773081 - Posts: 26 |
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When pulling a fib expansion a few problems pop up : I have both charts copying each others drawings, in one case the fib will not reverse its position when told to do so in "expansion properties" and in other cases it will reverse for a single chart but not the other. This happens periodically, some fibs work properly while other times others don't |
| [2022-02-02 22:33:27] |
| John - SC Support - Posts: 37710 |
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Can you please give us a screenshot of the two charts where you see this "not working". You can post a screenshot by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 20:20:40] |
| User773081 - Posts: 26 |
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https://www.sierrachart.com/image.php?Image=1644437433196.png (PIC 1) https://www.sierrachart.com/image.php?Image=1644437392174.png (PIC 2) Regarding the problem for example, both charts are told to duplicate each other. In PIC 1(Candle bars) The red has 2 projections, one to the topside and one to the bottom side. when the duplication process happens in PIC 2 (Number Bars) there are two projections created strictly to the downside where I have to go to the number bars chart and specifically either switch the anchor points or reverse the projection until both projections are facing the correct way so in effect they are not fully duplicating each other |
| [2022-02-09 21:49:34] |
| John - SC Support - Posts: 37710 |
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We need for you to get us your chartbook that contains those charts when you have this issue come up (do not fix it before getting us the chartbook). Follow these instructions to get us your chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 23:48:09] |
| User773081 - Posts: 26 |
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My apologies for the inconvenience of this question but is it possible to private message the chart book?
Date Time Of Last Edit: 2022-02-09 23:48:50
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| [2022-02-10 14:58:59] |
| John - SC Support - Posts: 37710 |
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You can attach the chartbook privately so it will only be seen by yourself and Sierra Chart staff. After you select the Upload button you can select the link to "Make Private". This is covered in the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-11 22:26:08] |
| User773081 - Posts: 26 |
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File attached
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Private File Attachment Deleted. |
| [2022-02-14 15:46:15] |
| John - SC Support - Posts: 37710 |
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We are not seeing any issues with the chartbook that you sent. All of the Fib Expansions are properly copied and showing up exactly the same in both charts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 21:31:48] |
| User773081 - Posts: 26 |
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Would that mean its an issue native to my machine?
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| [2022-02-14 22:46:24] |
| John - SC Support - Posts: 37710 |
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It means we really do not know. The first thing we need to see are screenshots of the problem where we can actually make out what is occurring. The images provided previously are too busy and have too many lines on them. Additionally, the colors of two of the retracements are different. So we need just one retracement that can be easily read on both charts so we can see the specific issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 17:20:29] |
| User773081 - Posts: 26 |
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https://www.sierrachart.com/image.php?Image=1644945245985.png https://www.sierrachart.com/image.php?Image=1644945298644.png My mistake, I've cleaned up the charts. charts #9 and #4 are told to copy each other. When one chart is told to reverse its projection(Towards the upside or downside) the opposite chart does not update. Every other drawing tool seems to update simultaneously with each other apart from reversing projections |
Private File |
| [2022-02-16 23:21:56] |
| John - SC Support - Posts: 37710 |
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We see why this is occurring, but we have not figured out a solution yet.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 21:59:05] |
| John - SC Support - Posts: 37710 |
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We have found a solution to this and it will be in the next Pre-Release (v 2362). When available you can update by following these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 22:27:49] |
| User773081 - Posts: 26 |
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Much appreciated, thank you
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