Support Board
Date/Time: Thu, 06 Mar 2025 12:58:54 +0000
account mistake
View Count: 502
| [2022-01-30 09:50:09] |
| User988578 - Posts: 24 |
|
last month i made some changes in the hope of getting live spx prices back i clicked 2 payments one 25 the other 5 i understand that this did not give me live sp prices although im not sure why can you please confirm that i have deactivated the correct additions there is no way to see recently activated packages just deactivated thank you |
| [2022-01-31 14:52:13] |
| John - SC Support - Posts: 38425 |
|
The only real-time data that you are currently signed up to get, and which will renew automatically tomorrow (February 1, 2022) is the EUREX data on the Denali Exchange Data Feed. If you want to get the real-time data for $SPX, then you will need to reactivate the Sierra Chart Exchange Data Feed along with the CBOE Indices exchange. But, do not do this until tomorrow (February 1, 2022), otherwise you will be charged the full amount of the exchange fee today for January and then again tomorrow for February. When you are ready to activate the CBOE Indices data, then you will need to follow the instructions in the sections at the following links: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions_RealTimeDataConnections https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions_ActivateTheExchanges --- If you want us to help you with this, just let us know and let us know for sure that you want this done today or tomorrow. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-04 20:08:23] |
| User988578 - Posts: 24 |
|
hello i dont understand the message above i thought it wasjust thing that needed activation to get spx live prices now its 2 the above links are not for spx can you please clarify the costs as i will need more funding to try this thank you |
| [2022-02-04 21:47:24] |
| John - SC Support - Posts: 38425 |
|
We want to make sure of what symbol you want to get the data for. You stated 'SPX', therefore we assumed that you are wanting the '$SPX' symbol which is the "S&P 500 Index" that is part of the CBOE Indices exchange. If you are wanting the "S&P 500 Index" that is from the S&P Indices exchange, then that symbol is $INX. You had previously had the S&P Indices exchange active. Please let us know which one you want so we can get you the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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