Support Board
Date/Time: Thu, 06 Mar 2025 04:08:04 +0000
CQG Login failing
View Count: 964
| [2022-01-28 15:23:09] |
| tjohnstone3 - Posts: 3 |
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I have checked my username and password by logging into CQG, so I know they are correct. I even changed the PWD and updated it in the Data Trade Service Settings, sill getting an incorrect username/password popup. I'm attempting to login to my account to satisfy the once a month requirement so I can continue to use the Denali Data Feed, so that it won't be on a delay. Please assist, below are my logs from startup when the connection fails. Reading Internal Order ID file. | 2022-01-28 09:19:14.951 Reading Trade Orders file. | 2022-01-28 09:19:15.173 Reading Trade Positions file. | 2022-01-28 09:19:15.174 Reading Trade Account Data files. | 2022-01-28 09:19:15.174 Software version: 2348 64-bit | 2022-01-28 09:19:15.216 Primary Thread ID: 18352 | 2022-01-28 09:19:15.216 Usage end date: 2022-02-28 | 2022-01-28 09:19:15.216 Enabled for: Advanced Features 2. | 2022-01-28 09:19:15.216 Enabled for: Sierra Chart Historical Data Service. | 2022-01-28 09:19:15.216 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-28 09:19:15.216 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-28 09:19:15.216 Enabled for exchange2: CME | 2022-01-28 09:19:15.216 Enabled for exchange2: fairx_exchange.data | 2022-01-28 09:19:15.216 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-28 09:19:15.216 Current selected Data/Trading service: CQG WebAPI | 2022-01-28 09:19:15.216 Custom symbol settings values: disabled | 2022-01-28 09:19:15.216 Chart Update Interval: 500 | 2022-01-28 09:19:15.216 Intraday Data Storage Time Unit: 5 | 2022-01-28 09:19:15.216 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-28 09:19:15.216 2022-01-28 15:19:15 Local computer time in UTC | 2022-01-28 09:19:15.216 2022-01-28 09:19:15 Local computer time in SC Time Zone | 2022-01-28 09:19:15.216 2022-01-28 15:19:15 Server time in UTC | 2022-01-28 09:19:15.216 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-01-28 09:19:15.216 Program path: C:\SierraChart\ | 2022-01-28 09:19:15.216 Data Files path: C:\SierraChart\Data\ | 2022-01-28 09:19:15.216 OS Version Number: 10.0 | 2022-01-28 09:19:15.217 Locale Setting: C | 2022-01-28 09:19:15.217 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, PostyLevels_64.dll, TWFX_FREE_2151_64.dll, TWFX_FREE_64.dll, UserContributedStudies_64.dll | 2022-01-28 09:19:15.217 Allowed protected custom studies: TWFX_Free | 2022-01-28 09:19:15.217 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-01-28 09:19:15.263 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 09:19:15.342 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-28 09:19:15.491 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-28 09:19:15.491 Received 5 login tokens. | 2022-01-28 09:19:15.739 Symbol settings MD5 received. Request ID: 1. | 2022-01-28 09:19:16.971 Requested symbol settings for service code cqg. Request ID: 2. | 2022-01-28 09:19:16.971 Symbol settings received. Request ID: 2. | 2022-01-28 09:19:19.208 CQG WebAPI | Connecting to server api.cqg.com | 2022-01-28 09:19:22.005 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-01-28 09:19:22.005 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-01-28 09:19:22.067 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-01-28 09:19:22.067 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-01-28 09:19:22.067 CQG WebSocket | Opening WebSocket. | 2022-01-28 09:19:22.091 CQG WebSocket | Sending WebSocket handshake. | 2022-01-28 09:19:22.091 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 09:19:22.170 CQG WebSocket | Server header | Connection: upgrade | 2022-01-28 09:19:22.170 CQG WebSocket | Server header | Sec-WebSocket-Accept: 1IB0B8nOFuIGTA/QXLd36tgqJ80= | 2022-01-28 09:19:22.170 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-01-28 09:19:22.170 CQG WebSocket | Server header | Upgrade: websocket | 2022-01-28 09:19:22.170 CQG WebSocket | Server header | | 2022-01-28 09:19:22.170 CQG WebSocket | Web socket state is now open. | 2022-01-28 09:19:22.170 CQG WebAPI | WebSocket connected. | 2022-01-28 09:19:22.170 CQG WebAPI | Sending market data logon message. | 2022-01-28 09:19:22.170 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2022-01-28 09:19:22.304 CQG WebSocket socket (1) | CloseSocket call. | 2022-01-28 09:19:22.347 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-28 09:19:22.348 CQG WebAPI | Disconnected. | 2022-01-28 09:19:22.348 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-01-28 09:19:22.348 CQG WebSocket | WebSocket closed. | 2022-01-28 09:19:22.348 CQG WebAPI | WebSocket closed. | 2022-01-28 09:19:22.348 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-01-28 09:19:22.370 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 09:19:22.370 |
| [2022-01-28 15:44:42] |
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Regarding this: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2022-01-28 09:19:22.304 CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 16:00:07] |
| tjohnstone3 - Posts: 3 |
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I did follow those instructions and as mentioned I was able to log in to the CQG admin tool w/ my credentials, so I know they are correct and updated in Global Settings >> Data/Trade Service Settings >> Service Settings I have checked w/ my broker (Tradovate) and they have confirmed that everything looks good on the CQG setup. |
| [2022-01-28 16:04:57] |
| tjohnstone3 - Posts: 3 |
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Ok, so this is dumb, but instead of just updating my pwd, i cleared everything out and closed out of the settings, then re-entered it, and now I seem to be up and running. Maybe you guys just had to scare it, I dunno....thanks for your help.
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| [2022-01-28 16:06:22] |
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This is not within our control at all. This is something that you need to resolve with your broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 16:06:32
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