Support Board
Date/Time: Thu, 06 Mar 2025 04:31:43 +0000
Requesting Trade Accounts from Server
View Count: 746
| [2022-01-25 20:04:53] |
| NG1980 - Posts: 40 |
|
I am using OneUp Rithmic. I have followed the Rithmic suggested connection steps and I connect fine. I activated Denali and it worked. However, I reset my OneUp combine and was issued a new evaluation account. When I reconnected through sierra chart I the new account is not received, only the old account. One Up support reset everything again, and I connected through RTrader Pro and the new evaluation account is active. I also installed Ninja Trader and connected and the new Account connected. However, even after uninstalling and reinstalling Sierra Chart, While I can connect to the Rithmic Data feed, I don't receive the current active OneUp account so I am unable to place trades. Is there a way to manually define the account name or force an update of the current active account when connecting to the rithmic feed using my credentials? |
Private File Private File |
| [2022-01-25 23:43:30] |
| |
|
Just after connecting with File >> Connect to Data Feed, check the Trade >> Trade Service Log and see how many accounts are received.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-26 07:51:25] |
| NG1980 - Posts: 40 |
|
It says 1 received
|
| [2022-01-27 05:06:56] |
| Sierra_Chart Engineering - Posts: 18664 |
|
We apologize for the delay. We needed some time to look into this more. Rithmic may not be sending any accounts even though you see that message. We will put out a new version today, which will have more precise logging in this regard. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-27 18:45:42] |
| NG1980 - Posts: 40 |
|
I don't know if this will help, but I have a regular trading account using CQG as well. I just connected to it and everything works fine. But when I switch back to the Rithmic OneUp connection I notice that my Account still shows as the one associated with the CQG connection. Here's the log ``` TradeActivity files query time: 0.018309 seconds. Entries: 0. Current queries: 2 | 2022-01-27 12:33:02.518 TradeActivity files query time: 0.000551 seconds. Entries: 0. Current queries: 2 | 2022-01-27 12:33:02.519 TradeActivity files query time: 0.012037 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:06.873 TradeActivity files query time: 0.016096 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:08.222 TradeActivity files query time: 0.007818 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:08.535 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 12:33:10.056 TradeActivity files query time: 0.004446 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:33:10.075 TradeActivity files query time: 0.006070 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:33:10.139 TradeActivity files query time: 0.007366 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:06.963 TradeActivity files query time: 0.007074 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:07.317 TradeActivity files query time: 0.005724 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:07.677 Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-01-27 12:35:10.023 Rithmic Direct - DTC | Received 1 accounts from service. | 2022-01-27 12:35:10.113 Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-01-27 12:35:13.043 TradeActivity files query time: 0.004101 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:15.854 ``` I'm using Sierra Chart 2348 (40813M) |
| [2022-01-27 20:57:43] |
| |
|
Update to the latest prerelease. Instructions: Software Download: Fast Update Version 2350 and provide this log again after the connection to Rithmic. And then we will know if any accounts are actually provided or not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-27 20:58:12
|
| [2022-01-27 22:22:43] |
| NG1980 - Posts: 40 |
|
Updated to 2350 prerelease. Changed from CQG to the OneUp Rithmic. This is the Trade Service Log ``` TradeActivity files query time: 0.013087 seconds. Entries: 0. Current queries: 2 | 2022-01-27 16:19:21.100 TradeActivity files query time: 0.000459 seconds. Entries: 0. Current queries: 2 | 2022-01-27 16:19:21.100 TradeActivity files query time: 0.002261 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:30.214 TradeActivity files query time: 0.000822 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:31.473 TradeActivity files query time: 0.000782 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:31.877 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 16:19:41.176 TradeActivity files query time: 0.017684 seconds. Entries: 2. Current queries: 1 | 2022-01-27 16:19:41.294 TradeActivity files query time: 0.018723 seconds. Entries: 2. Current queries: 1 | 2022-01-27 16:19:41.483 TradeActivity files query time: 0.010935 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:01.912 TradeActivity files query time: 0.017724 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:02.295 TradeActivity files query time: 0.007391 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:02.640 TradeActivity files query time: 0.016299 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:11.162 ``` |
To post a message in this thread, you need to log in with your Sierra Chart account: