Support Board
Date/Time: Thu, 06 Mar 2025 03:58:52 +0000
error msgs
View Count: 551
| [2022-01-25 12:43:13] |
| User61576 - Posts: 445 |
|
i am getting this: TradeActivity files query time: 0.044662 seconds. Entries: 0. Current queries: 5 | 2022-01-25 07:19:40.057
constantly with no stop.when I disconnect the data service, it stops I upgraded to the latest version and still happen (even with no chartbook open) after shut down and reopening chartbooks I keep getting: : Array is unallocated. | 2022-01-25 07:35:39.039
i have not done any change on charts, chartsbooks or studies not getting data as well ppls advice Date Time Of Last Edit: 2022-01-25 12:48:18
|
| [2022-01-25 13:43:44] |
| |
|
Regarding those Trade Activity file messages, do you have any sub instances of Sierra Chart running? If you run Sierra Chart without opening any Chartbooks first, do you still see these messages? What exactly do you mean by this: not getting data as well
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 13:44:34
|
| [2022-01-25 14:13:54] |
| User61576 - Posts: 445 |
|
i closed sub instances and still getting the Array is unallocated msg trade activity in service log - no no data - charts downloading historical data but doom is empty - check screenshot attached |
Private File |
| [2022-01-25 14:35:05] |
| |
|
For the array is unallocated error, attach the Chartbook that you have open when this occurs. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We will try to reproduce but often it is unlikely. You can safely ignore that message, it does not cause a problem. Regarding the market depth data, open the market depth window through Chart >> Open Market Depth Window. You need to reenable the menu on the Trading DOM to get to that menu item. See if the market depth data is displayed there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 14:35:10
|
| [2022-01-25 14:44:05] |
| User61576 - Posts: 445 |
|
i have no idea what just happened but i got the data back will send cht file later |
| [2022-01-25 18:10:26] |
| User61576 - Posts: 445 |
|
there is no more error with cht file about the array have no idea what went wrong |
| [2022-01-28 11:34:05] |
| User61576 - Posts: 445 |
|
pls advice again the issue with no data is up again had a problem with my internet provider now it's ok i am getting historical data but not live feed tried that chart-->open market depth window but no change i closed sub instances as well, disconnected and reconnected and getting only historical data no live this is my msg log: SC Data - All Services | Server Name: RealTime Server. | 2022-01-28 06:30:23.447
i see a green indication on the top left barSC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-01-28 06:30:23.447 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-28 06:30:23.448 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-28 06:30:23.448 DTC Client socket (1) | CloseSocket call. | 2022-01-28 06:30:23.448 SC Data - All Services | Disconnected from the server. | 2022-01-28 06:30:23.448 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-01-28 06:30:23.448 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 06:30:23.448 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-28 06:30:23.619 DTC Client socket (1) | Closed. | 2022-01-28 06:30:23.619 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-01-28 06:30:53.460 DTC Client socket (1) | Creating socket. | 2022-01-28 06:30:53.460 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-01-28 06:30:53.460 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-01-28 06:30:53.460 SC Data - All Services | Network connection to server complete. | 2022-01-28 06:30:53.626 SC Data - All Services | Starting socket receive thread. | 2022-01-28 06:30:53.626 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-28 06:30:53.626 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-01-28 06:30:53.813 SC Data - All Services | Sending logon request message. | 2022-01-28 06:30:53.813 SC Data - All Services | Received logon response. | 2022-01-28 06:30:54.634 SC Data - All Services | Server Name: RealTime Server. | 2022-01-28 06:30:54.634 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-01-28 06:30:54.634 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-28 06:30:54.634 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-28 06:30:54.634 DTC Client socket (1) | CloseSocket call. | 2022-01-28 06:30:54.634 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 06:30:54.634 SC Data - All Services | Disconnected from the server. | 2022-01-28 06:30:54.634 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-01-28 06:30:54.634 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-28 06:30:54.799 DTC Client socket (1) | Closed. | 2022-01-28 06:30:54.799 and sometime i get this: SC Data - All Services | Network connection to server complete. | 2022-01-28 06:32:58.639
but i have only 1 computer connectedSC Data - All Services | Starting socket receive thread. | 2022-01-28 06:32:58.639 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-28 06:32:58.639 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-01-28 06:32:58.814 SC Data - All Services | Sending logon request message. | 2022-01-28 06:32:58.814 SC Data - All Services | Received logon response. | 2022-01-28 06:32:59.677 SC Data - All Services | Server Name: RealTime Server. | 2022-01-28 06:32:59.677 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-01-28 06:32:59.677 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-28 06:32:59.677 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-28 06:32:59.677 DTC Client socket (1) | CloseSocket call. | 2022-01-28 06:32:59.678 SC Data - All Services | Disconnected from the server. | 2022-01-28 06:32:59.678 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-01-28 06:32:59.678 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 06:32:59.678 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-28 06:32:59.842 DTC Client socket (1) | Closed. | 2022-01-28 06:32:59.842 something not clear need your help pls again ASAP thanks |
| [2022-01-28 13:57:23] |
| |
|
You are using your Sierra Chart account on 2 computers. We see Israel and India. This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-28 06:32:59.677
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: