Support Board
Date/Time: Wed, 05 Mar 2025 19:34:29 +0000
Many disconnects the last 2 days
View Count: 571
| [2022-01-19 17:50:35] |
| User656492 - Posts: 146 |
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This is untenable. CQG / Denali, Pkg 11. Six disconnects yesterday, another one today. They last from 15 seconds to over a minute. Either support the platforms or shut them down. This nonsense of "you shouldn't use it, but we'll make it available anyway" is just plain stupid. Please provide a solution to this issue or shut the connections down completely and provide one that we can trust. That'd be nice. |
| [2022-01-19 19:15:51] |
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Well we cannot remove support for CQG. Too many users/brokers depend upon that and especially for alternative exchanges. And we have to always act responsibly. And there are various causes of connectivity issues with CQG including network connectivity on your side. We see that you are using CQG and we recommend using the Teton service which has three different ISPs. Now whether this helps in your case we do not know. But we recommend trying. Full documentation is here: Sierra Chart Teton Futures Order Routing If you need to move to a different broker, then definitely do that. We have also these webinars you can watch: Webinars for Teton Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 19:41:11] |
| Stage 5 Trading - Posts: 155 |
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Stage 5 Trading is a brokerage firm that firmly stands behind Teton Order Routing and are here to help in anyway that we can. Please feel free to contact us and we will gladly assist you with the process of transitioning and hopefully helping you improve your current issues. You can email us at sierrachart@s5trading.com or through our website contact page: https://stage5trading.com/contact/ Thank you, Anthony Giacomin Managing Shareholder Stage 5 Trading Corp. 700 N. Green St., Suite 200 Chicago, IL 60642 Tel: +1.312.801.6767 | 1.800.258.6675 Stage 5 Trading – Supporting Traders Since 2012 Trading Futures, Options on Futures, and Spot Foreign Currency (“FOREX”) involves substantial risk of loss and is not suitable for all investors. You should carefully consider whether trading is suitable for you in light of your financial condition, circumstances, and industry knowledge. You may lose all or more of your initial investment. Opinions, market data, and recommendations are subject to change at any time. Past performance is not necessarily indicative of future results. Stage 5 Trading Corp. is a member of NFA and is subject to NFA's regulatory oversight and examinations. However, you should be aware that NFA does not have regulatory oversight authority over underlying or spot virtual currency products or transactions or virtual currency exchanges, custodians or markets. |
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