Support Board
Date/Time: Thu, 06 Mar 2025 04:09:38 +0000
Data/Dom Not Updating
View Count: 816
| [2022-01-17 23:58:59] |
| User245780 - Posts: 17 |
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Hello, Starting last night my charts stopped updating and the Dom went blank. Tried logging off and back on several times. Also downloaded latest version. Upon logging on, I get a message in a yellow box stating symbol is unknown. Please advise. Thank You, Greg Mills |
| [2022-01-18 00:46:17] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Also, you are Transact user. Please refer to the information here: *Important* Priority Message to Transact Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-18 01:53:37] |
| User245780 - Posts: 17 |
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The symbol is MESH2 Message log sent for analysis. Thank You |
| [2022-01-18 03:19:27] |
| User245780 - Posts: 17 |
|
Created the DTC Protocol server. | 2022-01-17 18:28:51.542 DTC Protocol Server listening on port 11099. | 2022-01-17 18:28:51.543 Reading Internal Order ID file. | 2022-01-17 18:28:51.543 Reading Trade Orders file. | 2022-01-17 18:28:51.633 Reading Trade Positions file. | 2022-01-17 18:28:51.633 Reading Trade Account Data files. | 2022-01-17 18:28:51.634 UDPListener (1520). Port 22903 | Listening on UDP port 22903. | 2022-01-17 18:28:51.652 Software version: 2345 64-bit | 2022-01-17 18:28:51.652 Primary Thread ID: 14820 | 2022-01-17 18:28:51.652 Usage end date: 2022-04-17 | 2022-01-17 18:28:51.652 Enabled for: Sierra Chart Historical Data Service. | 2022-01-17 18:28:51.652 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-17 18:28:51.652 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-17 18:28:51.652 Current selected Data/Trading service: TransAct WS | 2022-01-17 18:28:51.652 Custom symbol settings values: disabled | 2022-01-17 18:28:51.653 Chart Update Interval: 40 | 2022-01-17 18:28:51.653 Intraday Data Storage Time Unit: 0 | 2022-01-17 18:28:51.653 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-17 18:28:51.653 2022-01-18 02:28:51 Local computer time in UTC | 2022-01-17 18:28:51.653 2022-01-17 18:28:51 Local computer time in SC Time Zone | 2022-01-17 18:28:51.653 2022-01-18 02:28:50 Server time in UTC | 2022-01-17 18:28:51.653 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-01-17 18:28:51.653 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-01-17 18:28:51.653 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-01-17 18:28:51.653 OS Version Number: 10.0 | 2022-01-17 18:28:51.653 Locale Setting: C | 2022-01-17 18:28:51.653 DLLs: emini-player_64.dll, eminiplayer.dll, EminiPlayerIntradaySuite.dll, EminiPlayerIntradaySuite_64.dll, RobHoffmanTRP.dll, RobHoffmanTRP_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-01-17 18:28:51.653 Allowed protected custom studies: EMiniPlayer, EminiPlayer Intraday Suite, Rob Hoffman TRP | 2022-01-17 18:28:51.653 Created the DTC Protocol historical data server. | 2022-01-17 18:28:51.674 HD Server Manager | Listening on port 11098. | 2022-01-17 18:28:51.675 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-01-17 18:28:51.675 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:28:51.701 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-17 18:28:51.923 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-17 18:28:51.923 Received 5 login tokens. | 2022-01-17 18:28:52.328 Symbol settings MD5 received. Request ID: 1. | 2022-01-17 18:28:53.571 Symbol settings are up-to-date for transact.trading. | 2022-01-17 18:28:53.571 Files to Open on Startup | Opening file: MES_D_60_30_15.Cht | 2022-01-17 18:28:56.488 MESH2 Daily #1 | Reloading chart. | 2022-01-17 18:28:56.499 MESH2 60 Min #2 | Reloading chart. | 2022-01-17 18:28:56.522 MESH2 30 Min #3 | Reloading chart. | 2022-01-17 18:28:56.529 MESH2 15 Min #4 | Reloading chart. | 2022-01-17 18:28:56.537 Files to Open on Startup | Opening file: TRP_Micro_ES_60_5_1 Min.Cht | 2022-01-17 18:28:56.548 Loading DLL: C:\SierraChart\SierraChartTransActMA\Data\RobHoffmanTRP.dll (RobHoffmanTRP_64.dll). Handle: 66000000 | 2022-01-17 18:28:56.568 MESH2 60 Min #1 | Reloading chart. | 2022-01-17 18:28:56.582 MESH2 15 Min #2 | Reloading chart. | 2022-01-17 18:28:56.598 MESH2 5 Min #4 | Reloading chart. | 2022-01-17 18:28:56.629 MESH2 1 Min #3 | Reloading chart. | 2022-01-17 18:28:56.647 Files to Open on Startup | Opening file: MES_EminiPlayer.Cht | 2022-01-17 18:28:56.657 MESH2 30 Min #1 | Reloading chart. | 2022-01-17 18:28:56.673 Loading DLL: C:\SierraChart\SierraChartTransActMA\Data\emini-player.dll (emini-player_64.dll). Handle: 7ff8aa640000 | 2022-01-17 18:28:56.679 Loading DLL: C:\SierraChart\SierraChartTransActMA\Data\EminiPlayerIntradaySuite.dll (EminiPlayerIntradaySuite_64.dll). Handle: 7ff8aa7b0000 | 2022-01-17 18:28:56.682 MESH2 5 Min #2 | Reloading chart. | 2022-01-17 18:28:56.704 MESH2 2 Min #3 | Reloading chart. | 2022-01-17 18:28:56.722 TICK-NYSE 2 Min #4 | Reloading chart. | 2022-01-17 18:28:56.733 Starting DelayedDownloadMonitoringTimer | 2022-01-17 18:28:56.788 Starting HDTimeoutTimer | 2022-01-17 18:28:56.788 Added historical Daily data request for MESH2 to the queue. | 2022-01-17 18:28:56.788 Triggering next historical data download in queue. | 2022-01-17 18:28:56.788 Using symbol data fast lookup vector | 2022-01-17 18:28:56.788 HD Request # 1 | Downloading Historical Daily chart data for MESH2. Starting date: 2022-01-12. Service: TransAct.Trading | 2022-01-17 18:28:56.791 Starting DelayedDownloadMonitoringTimer | 2022-01-17 18:28:56.794 Starting HDTimeoutTimer | 2022-01-17 18:28:56.794 Added historical Intraday data request for MESH2 to the queue. | 2022-01-17 18:28:56.794 Intraday data recording state for symbol MESH2 is set to download 'Pending'. | 2022-01-17 18:28:56.794 Triggering next historical data download in queue. | 2022-01-17 18:28:56.795 HD Request # 2 | Downloading Intraday chart data for MESH2 to the file MESH2.scid. Service: TransAct.Trading | 2022-01-17 18:28:56.795 HD Request # 2 | Download start date-time: 2022-01-17 17:44:02.000000. File last date-time: 2022-01-17 17:44:02.000000 | 2022-01-17 18:28:56.796 HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2022-01-17 18:28:56.796 Socket (2) | Creating socket. | 2022-01-17 18:28:56.796 Socket (2) | New receive buffer size: 5242880 | 2022-01-17 18:28:56.797 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-01-17 18:28:56.797 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-01-17 18:28:56.817 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-01-17 18:28:56.817 Triggering next historical data download in queue. | 2022-01-17 18:28:56.817 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-01-17 18:28:57.017 HD Request # 2 | Sending historical data logon request message. | 2022-01-17 18:28:57.017 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-01-17 17:44:02. Record interval: 0. Symbol: MESH2 | 2022-01-17 18:28:57.903 Socket (2) | CloseSocket call. | 2022-01-17 18:28:57.989 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:28:57.989 Historical data download thread signaled to stop. | 2022-01-17 18:28:57.990 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MESH2 | 2022-01-17 18:28:57.990 HD Request # 2 | Completion time: 1s | 2022-01-17 18:28:57.991 HD Request # 2 | Intraday data download complete for MESH2. Unique request ID: 2 | 2022-01-17 18:28:57.991 Removing historical data download ID 2. | 2022-01-17 18:28:57.991 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-01-17 18:28:57.991 Triggering next historical data download in queue. | 2022-01-17 18:28:57.991 Historical data for MESH2 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-01-17 18:28:57.991 HD Request # 3 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-01-17 18:28:57.991 HD Request # 3 | Download start date-time: 2022-01-14 15:59:59.000000. File last date-time: 2022-01-14 15:59:59.000000 | 2022-01-17 18:28:57.991 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2022-01-17 18:28:57.991 Socket (3) | Creating socket. | 2022-01-17 18:28:57.992 Socket (3) | New receive buffer size: 5242880 | 2022-01-17 18:28:57.992 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-01-17 18:28:57.992 Socket (2) | Socket gracefully closed by remote side. | 2022-01-17 18:28:58.082 Socket (2) | Closed. | 2022-01-17 18:28:58.082 MESH2 5 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-17 18:28:58.348 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-01-17 18:28:58.397 HD Request # 3 | Sending historical data logon request message. | 2022-01-17 18:28:58.397 HD Request # 1 | Requesting historical Daily data for ETH22 starting at 2022-01-11. SC External HD service. | 2022-01-17 18:28:58.502 MESH2 15 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-17 18:28:58.503 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-01-14 15:59:59. Record interval: 0. Symbol: TICK-NYSE | 2022-01-17 18:28:59.030 HD Request # 3 | Decompressing data. | 2022-01-17 18:28:59.185 HD Request # 3 | Receiving Intraday data for TICK-NYSE starting at 2022-01-14 15:59:59.000000 | 2022-01-17 18:28:59.186 Socket (3) | CloseSocket call. | 2022-01-17 18:28:59.186 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:28:59.186 Socket (3) | Socket gracefully closed by remote side. | 2022-01-17 18:28:59.269 Socket (3) | Closed. | 2022-01-17 18:28:59.269 Historical data download thread signaled to stop. | 2022-01-17 18:28:59.535 HD Request # 3 | Received 1 Intraday data record from 2022-01-14 15:59:59.000000 to 2022-01-14 15:59:59.000000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2022-01-17 18:28:59.535 HD Request # 3 | Completion time: 2s | 2022-01-17 18:28:59.535 HD Request # 3 | Intraday data download complete for TICK-NYSE. Unique request ID: 3 | 2022-01-17 18:28:59.535 Removing historical data download ID 3. | 2022-01-17 18:28:59.535 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-01-17 18:28:59.535 Triggering next historical data download in queue. | 2022-01-17 18:28:59.535 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-01-17 18:28:59.535 HD Request # 1 | Receiving historical Daily data for MESH2 starting at 2022-01-12 | 2022-01-17 18:28:59.535 HD Request # 1 | Writing historical Daily data to the file MESH2.dly | 2022-01-17 18:28:59.536 HD Request # 1 | Bytes received: 236 | 2022-01-17 18:28:59.538 HD Request # 1 | Received 4 Daily data records from 2022-01-12 00:00:00 to 2022-01-14 00:00:00 (3.0 days) and wrote 3 records for MESH2 | 2022-01-17 18:28:59.538 HD Request # 1 | Completion time: 3s | 2022-01-17 18:28:59.538 HD Request # 1 | Daily data download complete for MESH2. Unique request ID: 1 | 2022-01-17 18:28:59.538 Removing historical data download ID 1. | 2022-01-17 18:28:59.538 Triggering next historical data download in queue. | 2022-01-17 18:28:59.538 No download requests in the queue to start downloads for. | 2022-01-17 18:28:59.538 No download requests in the queue to start downloads for. | 2022-01-17 18:28:59.538 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-01-17 18:28:59.550 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-01-17 18:28:59.550 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2022-01-17 18:28:59.550 Auth Websocket socket (3) | New receive buffer size: 5242880 | 2022-01-17 18:28:59.550 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2022-01-17 18:28:59.550 Auth Websocket | Opening WebSocket. | 2022-01-17 18:28:59.638 Auth Websocket | Sending WebSocket handshake. | 2022-01-17 18:28:59.638 MESH2 Daily #1 | Reloading chart. | 2022-01-17 18:28:59.640 MESH2 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-17 18:29:00.046 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-17 18:29:00.120 Auth Websocket | Server header | Upgrade: WebSocket | 2022-01-17 18:29:00.120 Auth Websocket | Server header | Connection: Upgrade | 2022-01-17 18:29:00.120 Auth Websocket | Server header | Sec-WebSocket-Accept: IrdFQPXIPedPibNT/pUscKVvj6s= | 2022-01-17 18:29:00.120 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-01-17 18:29:00.120 Auth Websocket | Server header | | 2022-01-17 18:29:00.120 Auth Websocket | Web socket state is now open. | 2022-01-17 18:29:00.120 TransAct WS | Sending account logon message. Live | 2022-01-17 18:29:00.120 Auth Websocket socket (3) | CloseSocket call. | 2022-01-17 18:29:04.104 Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1871 | 2022-01-17 18:29:04.104 Auth Websocket | WebSocket closed. | 2022-01-17 18:29:04.104 Auth Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-17 18:29:04.104 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2022-01-17 18:29:04.122 Price Websocket socket (2) | New receive buffer size: 5242880 | 2022-01-17 18:29:04.122 Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2022-01-17 18:29:04.122 Auth Websocket socket (3) | Write has completed. Shutdown being performed. | 2022-01-17 18:29:04.155 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:29:04.155 Price Websocket | Opening WebSocket. | 2022-01-17 18:29:04.455 Price Websocket | Sending WebSocket handshake. | 2022-01-17 18:29:04.455 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-17 18:29:04.901 Price Websocket | Server header | Upgrade: WebSocket | 2022-01-17 18:29:04.901 Price Websocket | Server header | Connection: Upgrade | 2022-01-17 18:29:04.901 Price Websocket | Server header | Sec-WebSocket-Accept: yzYxMWD0EbR9bnU1OJbMk3ZpxG4= | 2022-01-17 18:29:04.901 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2022-01-17 18:29:04.901 Price Websocket | Server header | | 2022-01-17 18:29:04.901 Price Websocket | Web socket state is now open. | 2022-01-17 18:29:04.901 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2022-01-17 18:29:06.671 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-01-17 18:29:06.690 Orders Websocket socket (1) | New receive buffer size: 5242880 | 2022-01-17 18:29:06.690 Orders Websocket socket (1) | Connecting to IP: 208.97.219.143. | 2022-01-17 18:29:06.690 Orders Websocket | Opening WebSocket. | 2022-01-17 18:29:06.747 Orders Websocket | Sending WebSocket handshake. | 2022-01-17 18:29:06.747 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-17 18:29:07.119 Orders Websocket | Server header | Upgrade: WebSocket | 2022-01-17 18:29:07.119 Orders Websocket | Server header | Connection: Upgrade | 2022-01-17 18:29:07.119 Orders Websocket | Server header | Sec-WebSocket-Accept: yEV13IIu1xh/YusPPJ64eGalJTo= | 2022-01-17 18:29:07.119 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2022-01-17 18:29:07.119 Orders Websocket | Server header | | 2022-01-17 18:29:07.119 Orders Websocket | Web socket state is now open. | 2022-01-17 18:29:07.119 TransAct WS | Sending orders connection logon message. | 2022-01-17 18:29:07.119 TransAct WS | Connected to server complete. | 2022-01-17 18:29:07.565 Triggering next historical data download in queue. | 2022-01-17 18:29:07.566 Triggering next historical data download in queue. | 2022-01-17 18:29:07.566 Triggering next historical data download in queue. | 2022-01-17 18:29:07.566 Triggering next historical data download in queue. | 2022-01-17 18:29:07.566 Updated verified funded futures trading account ending date to: 2022-02-17 02:29:07 | 2022-01-17 18:29:07.567 No download requests in the queue to start downloads for. | 2022-01-17 18:29:08.005 No download requests in the queue to start downloads for. | 2022-01-17 18:29:08.005 No download requests in the queue to start downloads for. | 2022-01-17 18:29:08.005 No download requests in the queue to start downloads for. | 2022-01-17 18:29:08.005 Using symbol data fast lookup vector | 2022-01-17 18:29:08.006 TransAct WS | Starting real-time market data updates for: MESH2. ID: 6414 Service code: TransAct.Trading | 2022-01-17 18:29:08.006 TransAct WS | Requesting security definition data for: MESH2. ID: 6414 | 2022-01-17 18:29:08.006 Added historical Intraday data request for MESH2 to the queue. | 2022-01-17 18:29:08.006 Intraday data recording state for symbol MESH2 is set to download 'Pending'. | 2022-01-17 18:29:08.006 Triggering next historical data download in queue. | 2022-01-17 18:29:08.006 Delaying start of download for MESH2 | 2022-01-17 18:29:08.018 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc | 2022-01-17 18:29:08.269 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-01-17 18:29:08.269 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 1 | 2022-01-17 18:29:08.269 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-01-17 18:29:08.269 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-01-17 18:29:08.269 Triggering next historical data download in queue. | 2022-01-17 18:29:08.269 DTC Client socket (4) | Creating socket. | 2022-01-17 18:29:08.269 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-01-17 18:29:08.269 DTC Client socket (4) | Connecting to IP: 204.15.197.14. | 2022-01-17 18:29:08.269 Symbol Error - MESH2 is unknown, unavailable, or improperly formatted. -1 | 2022-01-17 18:29:08.274 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2022-01-17 18:29:08.274 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2022-01-17 18:29:08.274 SC DTC Data with Market Depth | Network connection to server complete. | 2022-01-17 18:29:08.378 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-01-17 18:29:08.378 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-17 18:29:08.378 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2022-01-17 18:29:08.754 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-01-17 18:29:08.756 SC DTC Data with Market Depth | Sending logon request message. | 2022-01-17 18:29:08.756 HD Request # 4 | Downloading Intraday chart data for MESH2 to the file MESH2.scid. Service: TransAct.Trading | 2022-01-17 18:29:08.756 HD Request # 4 | Download start date-time: 2022-01-17 17:44:02.000000. File last date-time: 2022-01-17 17:44:02.000000 | 2022-01-17 18:29:08.757 HD Request # 4 | Using server: ds12.sierracharts.com port 10149 | 2022-01-17 18:29:08.757 Socket (5) | Creating socket. | 2022-01-17 18:29:08.757 Socket (5) | New receive buffer size: 5242880 | 2022-01-17 18:29:08.757 Socket (5) | Connecting to IP: 204.15.197.14. | 2022-01-17 18:29:08.757 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-01-17 18:29:09.455 HD Request # 4 | Sending historical data logon request message. | 2022-01-17 18:29:09.455 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-01-17 17:44:02. Record interval: 0. Symbol: MESH2 | 2022-01-17 18:29:09.531 SC DTC Data with Market Depth | Received logon response. | 2022-01-17 18:29:09.748 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-01-17 18:29:09.748 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-01-17 18:29:09.748 SC DTC Data with Market Depth | Successfully connected. | 2022-01-17 18:29:09.748 SC DTC Data with Market Depth | Trading is not supported. | 2022-01-17 18:29:09.748 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-01-17 18:29:09.748 HD Request # 4 | Decompressing data. | 2022-01-17 18:29:09.750 HD Request # 4 | Receiving Intraday data for MESH2 starting at 2022-01-17 17:44:02.000000 | 2022-01-17 18:29:09.751 Socket (5) | CloseSocket call. | 2022-01-17 18:29:09.925 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:29:09.925 Socket (5) | Socket gracefully closed by remote side. | 2022-01-17 18:29:09.994 Socket (5) | Closed. | 2022-01-17 18:29:09.994 Historical data download thread signaled to stop. | 2022-01-17 18:29:10.196 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-01-17 17:44:05.000000 | 2022-01-17 18:29:10.196 HD Request # 4 | Received 1893 Intraday data records from 2022-01-17 17:44:02.000000 to 2022-01-17 18:29:05.000000 (45.0 minutes) and wrote 1892 records for MESH2 | 2022-01-17 18:29:10.196 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-01-18 02:29:05.000000 | 2022-01-17 18:29:10.197 HD Request # 4 | Completion time: 2s | 2022-01-17 18:29:10.197 HD Request # 4 | Intraday data download complete for MESH2. Unique request ID: 4 | 2022-01-17 18:29:10.197 Removing historical data download ID 4. | 2022-01-17 18:29:10.197 Real-time Intraday chart data file updates started for MESH2 | 2022-01-17 18:29:10.197 Intraday chart data file opened for MESH2 | 2022-01-17 18:29:10.197 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-01-17 18:29:10.197 Triggering next historical data download in queue. | 2022-01-17 18:29:10.197 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-01-17 18:29:10.197 Delaying start of download for TICK-NYSE | 2022-01-17 18:29:10.197 HD Request # 5 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-01-17 18:29:15.441 HD Request # 5 | Download start date-time: 2022-01-14 15:59:59.000000. File last date-time: 2022-01-14 15:59:59.000000 | 2022-01-17 18:29:15.441 HD Request # 5 | Using server: ds4.sierracharts.com port 10150 | 2022-01-17 18:29:15.441 Socket (5) | Creating socket. | 2022-01-17 18:29:15.442 Socket (5) | New receive buffer size: 5242880 | 2022-01-17 18:29:15.442 Socket (5) | Connecting to IP: 192.81.56.146. | 2022-01-17 18:29:15.442 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-01-17 18:29:15.970 HD Request # 5 | Sending historical data logon request message. | 2022-01-17 18:29:15.970 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-01-14 15:59:59. Record interval: 0. Symbol: TICK-NYSE | 2022-01-17 18:29:16.368 HD Request # 5 | Decompressing data. | 2022-01-17 18:29:16.701 HD Request # 5 | Receiving Intraday data for TICK-NYSE starting at 2022-01-14 15:59:59.000000 | 2022-01-17 18:29:16.701 Socket (5) | CloseSocket call. | 2022-01-17 18:29:16.701 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-01-17 18:29:16.701 Historical data download thread signaled to stop. | 2022-01-17 18:29:16.781 HD Request # 5 | Received 1 Intraday data record from 2022-01-14 15:59:59.000000 to 2022-01-14 15:59:59.000000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2022-01-17 18:29:16.781 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-01-14 23:59:59.000000 | 2022-01-17 18:29:16.782 HD Request # 5 | Completion time: 1s | 2022-01-17 18:29:16.782 HD Request # 5 | Intraday data download complete for TICK-NYSE. Unique request ID: 5 | 2022-01-17 18:29:16.782 Removing historical data download ID 5. | 2022-01-17 18:29:16.782 Real-time Intraday chart data file updates started for TICK-NYSE | 2022-01-17 18:29:16.782 Intraday chart data file opened for TICK-NYSE | 2022-01-17 18:29:16.782 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-01-17 18:29:16.782 Triggering next historical data download in queue. | 2022-01-17 18:29:16.782 No download requests in the queue to start downloads for. | 2022-01-17 18:29:16.782 Socket (5) | Socket gracefully closed by remote side. | 2022-01-17 18:29:17.006 Socket (5) | Closed. | 2022-01-17 18:29:17.006 Auth Websocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-17 18:31:14.455 Auth Websocket socket (3) | Closed. | 2022-01-17 18:31:14.455 Auth Websocket socket (3) | Deleting network socket now after delay. | 2022-01-17 18:31:44.468 |
| [2022-01-18 03:59:43] |
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You definitely should have a chart for MESH2. We do see this error: Symbol Error - MESH2 is unknown, unavailable, or improperly formatted. -1 | 2022-01-17 18:29:08.274 You need to contact your broker about this. We cannot help with it. And once again we advise you to move to a different broker and on to the Teton order routing service: *Important* Priority Message to Transact Users We are phasing Transact out. There is no point to be using Transact any longer. It is our intention to be loud and direct and clear about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-18 04:00:01
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| [2022-01-18 04:15:05] |
| User245780 - Posts: 17 |
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I will be contacting my broker (Cannon Trading) in the morning to have this corrected and switched from TransAct to Teton. Thank you for your help.
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| [2022-01-18 05:59:45] |
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Yes Cannon Trading absolutely can put you on Teton! They do support this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-26 18:50:31] |
| User245780 - Posts: 17 |
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Hello, OK, I've made the move from TransAct to Phillip Capital. I received confirmation today from Cannon Trading/Phillip Capital that I'm now ready to trade. I logged in to the software I have on my desktop from the files from TransAct, but it is not connecting. Do I need to start from the beginning by downloading the current version? Do I have to uninstall and reinstall/download to start fresh? Not sure how to proceed from here. I have software from an outside vendor I don't want to lose by doing something I'm not sure of. Please advise how to proceed. Thank You, Greg Mills |
| [2022-01-26 19:26:15] |
| John - SC Support - Posts: 38425 |
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Follow through the Setup Instructions for the Teton Order Routing Service starting at Step #5 at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions Note that you will need to activate the Denali Exchange Data Feed, as your data will now come from that source. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-26 21:15:00] |
| User245780 - Posts: 17 |
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Hello, I'm at a stand still. I'm getting a connection error message from service saying Teton CME Order Routing "No trade accounts assigned". Is this a problem with the broker or is this something I'm doing wrong that you can assist with? Please advise. Thank You, Greg M. |
| [2022-01-26 22:02:46] |
| John - SC Support - Posts: 38425 |
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If you have selected the correct Clearing Firm in the Data/Trade Service Settings, then you would need to check with your broker to ensure that they have finished the setup for your account. Otherwise, enter the correct information in the Data/Trade Service Settings and see if you are able to connect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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