Support Board
Date/Time: Thu, 06 Mar 2025 14:13:22 +0000
Allowed Systems: 1 out of a total of 2 system(s) is currently
View Count: 618
| [2022-01-17 15:23:51] |
| User415649 - Posts: 9 |
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I cant access my other system on a different PC, it won't open any charts.
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| [2022-01-17 16:19:51] |
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Are you able to start Sierra Chart using the shortcut for it on your desktop? We need more specifics about what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 16:06:08] |
| User415649 - Posts: 9 |
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I can login on my main computer to Sierra Charts ,but not on my secondary PC through the IF icon.
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Private File Private File Private File |
| [2022-02-02 19:27:51] |
| John - SC Support - Posts: 38425 |
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You have multiple accounts with us (Sierra Chart) and it looks like you are trying to login to Sierra Chart with an expired account on the system that is not working for you. You need to login to your Sierra Chart account on either system using the same Account Name and Password. Your account name looks like the following: TransAct_User_3g*******44 We do not have access to your password. If you do not remember it, then you would need to reset it at the following link: https://www.sierrachart.com/PasswordReset.php Keep in mind, if you change your password, you will need to update the password being entered on both systems. One final note - even though you can run Sierra Chart on multiple computers at the same time, this is typically not the case for the data. So if you are trying to connect to TransAct from both computers at the same time, then this may not work. You would need to check with TransAct to be certain. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 02:50:35] |
| User415649 - Posts: 9 |
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I've tried logging into my secondary PC using the same UN and PW as my main PC, but it's not working. Thanks
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 Sierra Charts cant login on PC2.jpg / V - Attached On 2022-02-03 02:49:40 UTC - Size: 577.02 KB - 126 views |
| [2022-02-03 04:07:46] |
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Regarding post #5, we can reset your password and send it to your email address. Make sure your email address is updated here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Confirm when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 04:13:02] |
| User415649 - Posts: 9 |
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Yes my email is still the same, jj_moore2@yahoo.com
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| [2022-02-03 04:50:56] |
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We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete Login instructions and help with possible Login problems, refer to: Sierra Chart - Software Login Instructions If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the Login button. It is also important you update Sierra Chart to the latest version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 04:51:33
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