Support Board
Date/Time: Wed, 05 Mar 2025 04:21:57 +0000
Historical Data Missing
View Count: 531
| [2022-01-17 09:33:00] |
| User471027 - Posts: 19 |
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Hello, since last week there a significant problems with the historical data. The charts stop when I close Sierra Chart that the next day a large part of the chart picture is missing having gaps in all my markets; see screenshot. I went back to an older platform version (2292) but still the same problem. I am using Rithmic and switched to Sierra Chart's delayed sim data feed but still the same problem. Any ideas how to fix that? |
 Screenshot_1.png / V - Attached On 2022-01-17 09:32:14 UTC - Size: 86.46 KB - 131 views Attachment Deleted. |
| [2022-01-17 14:24:10] |
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Refer to: Rithmic Trading Platform Service: Rithmic Support Policy In your case you need to activate the exchange or exchanges you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed ---- You will not have the historical data issues with our Delayed Exchange Data Feed. Refer to: Delayed Exchange Data Feed: Setup Instructions Go through the instructions and make sure the symbols of the charts are set correctly. And re-download the data if necessary: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-17 14:27:51
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