Support Board
Date/Time: Wed, 05 Mar 2025 18:11:10 +0000
Upgrade package 5 to a Denali real time Package
View Count: 500
| [2022-01-14 11:20:19] |
| SvenSon - Posts: 17 |
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Dear SC Support Team, I usually use the package 5 with delayed datafeed for practising and I am considering to upgrade to package 11 with real time data. My question is. How is the situation if I buy a 6 months subscription for package 5 and after 2 months usage I would like to upgrade to package 11? Do I need to make a complete new subscription for maybe another 6 months with a full payment for package 11 or will the package 5 payment be considered and cleared with the payment? Thanks in advance and have a great weekend. Sincerly, Sven :) |
| [2022-01-14 18:26:36] |
| John - SC Support - Posts: 38385 |
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You can change your package at any time. The only thing that occurs is that we adjust the end-date of your Usage Time by the difference in the prices for the packages. So if you go to a higher priced package, your end-date will shift in (less time) and vice versa. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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