Support Board
Date/Time: Wed, 05 Mar 2025 02:21:23 +0000
no historical data from forex and fxstats
View Count: 535
| [2022-01-13 16:14:46] |
| User365411 - Posts: 192 |
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maybe there is some problem on historical server, i can'treceive data realtime is ok |
| [2022-01-13 16:22:27] |
| John - SC Support - Posts: 38380 |
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Please let us know one symbol for which you are having an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 16:26:45] |
| User365411 - Posts: 192 |
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eurusd gbpusd usdjpy and so on anyway now something was downloaded but it's extremely sloooow, not fast as usual tried to with anothe internet provider and have same problem |
| [2022-01-13 16:53:10] |
| John - SC Support - Posts: 38380 |
|
We are not seeing any issues with these symbols. Get us a copy of your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 17:16:09] |
| User365411 - Posts: 192 |
|
updated now from 2341 to 2344 release, things don't change this is the log for eurgbp and the blue line remain fixed on screen (se attached image) Software version: 2344 64-bit | 2022-01-13 18:07:14.618 Primary Thread ID: 1444 | 2022-01-13 18:07:14.618 Usage end date: 2022-07-03 | 2022-01-13 18:07:14.618 Enabled for: Advanced Features 2. | 2022-01-13 18:07:14.618 Enabled for: Sierra Chart Historical Data Service. | 2022-01-13 18:07:14.618 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-13 18:07:14.618 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-01-13 18:07:14.618 Current selected Data/Trading service: SC Data - All Services | 2022-01-13 18:07:14.618 Custom symbol settings values: enabled | 2022-01-13 18:07:14.618 Chart Update Interval: 500 | 2022-01-13 18:07:14.618 Intraday Data Storage Time Unit: 1 | 2022-01-13 18:07:14.618 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-01-13 18:07:14.618 2022-01-13 17:07:14 Local computer time in UTC | 2022-01-13 18:07:14.618 2022-01-13 18:07:14 Local computer time in SC Time Zone | 2022-01-13 18:07:14.618 2022-01-13 17:04:08 Server time in UTC | 2022-01-13 18:07:14.618 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-13 18:07:14.618 Program path: C:\SC1\ | 2022-01-13 18:07:14.618 Data Files path: C:\SC1\Data\ | 2022-01-13 18:07:14.618 OS Version Number: 10.0 | 2022-01-13 18:07:14.618 Locale Setting: C | 2022-01-13 18:07:14.618 DLLs: BrettJohnsonsStandardToolKit_64.dll, DeltaMomo_2_64.dll, Dll3.dll, ehlEhlersDominantCycle_64.dll, ehlMillardCycleHighlighter.dll, ehlMillardCycleHighlighter_64.dll, gg_DaysToLoad_64.dll, GG_DLL_64.dll, gg_ExportDailyData_64.dll, gg_test-VerticalLine_64.dll, gg_TEST_64.dll, gg_TPO-VA-position_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-01-13 18:07:14.633 Allowed protected custom studies: | 2022-01-13 18:07:14.633 File >> Disconnect selected. | 2022-01-13 18:07:18.009 HD Request # 8 | Active download canceled. | 2022-01-13 18:07:18.009 Historical data download thread signaled to stop. | 2022-01-13 18:07:18.010 Socket (1) | CloseSocket call. | 2022-01-13 18:07:18.010 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-13 18:07:18.010 HD Request # 8 | Timestamp of first Intraday data file record written: 2022-01-13 08:58:21.492000 | 2022-01-13 18:07:18.010 HD Request # 8 | Received 581 Intraday data records from 2022-01-13 08:58:21.492000 to 2022-01-13 09:09:36.362000 (11.2 minutes) and wrote 581 records for GBPJPY | 2022-01-13 18:07:18.010 HD Request # 8 | Completion time: 19s | 2022-01-13 18:07:18.011 HD Request # 8 | Intraday data download complete for GBPJPY. Unique request ID: 8 | 2022-01-13 18:07:18.011 Removing historical data download ID 8. | 2022-01-13 18:07:18.011 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-01-13 18:07:18.011 Triggering next historical data download in queue. | 2022-01-13 18:07:18.011 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-01-13 18:07:18.012 DTC Client socket (2) | CloseSocket call. | 2022-01-13 18:07:18.013 SC DTC Data with Market Depth | Disconnected from the server. | 2022-01-13 18:07:18.013 SC Data - All Services | Disconnected. | 2022-01-13 18:07:18.013 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-01-13 18:07:18.013 No download requests in the queue to start downloads for. | 2022-01-13 18:07:18.013 SC Data - All Services | Connected to server complete. | 2022-01-13 18:07:20.383 Triggering next historical data download in queue. | 2022-01-13 18:07:20.383 Triggering next historical data download in queue. | 2022-01-13 18:07:20.383 Triggering next historical data download in queue. | 2022-01-13 18:07:20.383 Triggering next historical data download in queue. | 2022-01-13 18:07:20.383 No download requests in the queue to start downloads for. | 2022-01-13 18:07:20.383 No download requests in the queue to start downloads for. | 2022-01-13 18:07:20.383 No download requests in the queue to start downloads for. | 2022-01-13 18:07:20.383 No download requests in the queue to start downloads for. | 2022-01-13 18:07:20.383 EURGBP 60 Min #1 | Reloading chart. | 2022-01-13 18:07:51.356 Using Bid/Ask average for last trade price for EURGBP | 2022-01-13 18:07:51.854 SC DTC Data with Market Depth | Starting real-time market data updates for: EURGBP. ID: 1 Service code: fxcm | 2022-01-13 18:07:51.854 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2022-01-13 18:07:51.854 SC DTC Data with Market Depth | Requesting security definition data for: EURGBP. ID: 1 | 2022-01-13 18:07:51.855 Added historical Intraday data request for EURGBP to the queue. | 2022-01-13 18:07:51.855 Intraday data recording state for symbol EURGBP is set to download 'Pending'. | 2022-01-13 18:07:51.855 Triggering next historical data download in queue. | 2022-01-13 18:07:51.855 Delaying start of download for EURGBP | 2022-01-13 18:07:51.856 DTC Client socket (3) | Creating socket. | 2022-01-13 18:07:51.868 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-01-13 18:07:51.868 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2022-01-13 18:07:51.868 SC DTC Data with Market Depth | Network connection to server complete. | 2022-01-13 18:07:52.140 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-01-13 18:07:52.140 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-13 18:07:52.140 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-01-13 18:07:52.442 SC DTC Data with Market Depth | Sending logon request message. | 2022-01-13 18:07:52.442 SC DTC Data with Market Depth | Received logon response. | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Successfully connected. | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Trading is not supported. | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURGBP | 2022-01-13 18:07:54.005 SC DTC Data with Market Depth | Received security definition for symbol EURGBP | 2022-01-13 18:07:54.382 HD Request # 9 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2022-01-13 18:07:59.750 HD Request # 9 | Download start date-time: 2022-01-12 01:14:48.000000. File last date-time: 2022-01-12 01:14:48.000000 | 2022-01-13 18:07:59.751 HD Request # 9 | Using server: ds12.sierracharts.com port 10150 | 2022-01-13 18:07:59.752 Socket (4) | Creating socket. | 2022-01-13 18:07:59.752 Socket (4) | New receive buffer size: 5242880 | 2022-01-13 18:07:59.752 Socket (4) | Connecting to IP: 204.15.197.14. | 2022-01-13 18:07:59.752 HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-01-13 18:08:03.327 HD Request # 9 | Sending historical data logon request message. | 2022-01-13 18:08:03.327 HD Request # 9 | Requesting Intraday data. Start date-time: 2022-01-12 01:14:48. Record interval: 1. Symbol: EURGBP | 2022-01-13 18:08:04.135 HD Request # 9 | Decompressing data. | 2022-01-13 18:08:04.470 HD Request # 9 | Receiving Intraday data for EURGBP starting at 2022-01-12 01:14:48.125000 | 2022-01-13 18:08:05.575 Socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-13 18:09:32.766 Socket (1) | Closed. | 2022-01-13 18:09:32.767 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-13 18:09:32.767 DTC Client socket (2) | Closed. | 2022-01-13 18:09:32.767 HD Request # 9 | Timestamp of first Intraday data file record written: 2022-01-12 01:14:48.125000 | 2022-01-13 18:09:40.658 Socket (1) | Deleting network socket now after delay. | 2022-01-13 18:10:02.779 DTC Client socket (2) | Deleting network socket now after delay. | 2022-01-13 18:10:02.779 HD Request # 9 | Error downloading historical Intraday data for EURGBP. The download timed out. | 2022-01-13 18:13:16.937 Added historical Intraday data request for EURGBP to the queue. | 2022-01-13 18:13:16.937 Triggering next historical data download in queue. | 2022-01-13 18:13:16.937 Historical data download thread signaled to stop. | 2022-01-13 18:13:16.938 Socket (4) | CloseSocket call. | 2022-01-13 18:13:16.938 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-01-13 18:13:16.938 HD Request # 9 | Received 35664 Intraday data records from 2022-01-12 01:14:48.125000 to 2022-01-13 02:27:42.382000 (25.2 hours) and wrote 35664 records for EURGBP | 2022-01-13 18:13:16.939 HD Request # 9 | Completion time: 5m 17s | 2022-01-13 18:13:16.940 HD Request # 10 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2022-01-13 18:13:16.940 HD Request # 10 | Download start date-time: 2022-01-13 02:27:42.000000. File last date-time: 2022-01-13 02:27:42.382000 | 2022-01-13 18:13:16.942 HD Request # 10 | Using server: ds4.sierracharts.com port 10149 | 2022-01-13 18:13:16.942 Socket (1) | Creating socket. | 2022-01-13 18:13:16.942 Socket (1) | New receive buffer size: 5242880 | 2022-01-13 18:13:16.942 Socket (1) | Connecting to IP: 192.81.56.146. | 2022-01-13 18:13:16.942 HD Request # 10 | Setting DTC encoding to Binary VLS | 2022-01-13 18:13:20.500 HD Request # 10 | Sending historical data logon request message. | 2022-01-13 18:13:20.500 HD Request # 10 | Requesting Intraday data. Start date-time: 2022-01-13 02:27:42. Record interval: 1. Symbol: EURGBP | 2022-01-13 18:13:26.979 HD Request # 10 | Decompressing data. | 2022-01-13 18:13:27.264 HD Request # 10 | Receiving Intraday data for EURGBP starting at 2022-01-13 02:27:42.382000 | 2022-01-13 18:13:28.069 EURGBP[M] 60 Min #1 | The chart image has been saved to: C:\SC1\Images\EURGBP[M] 60 Min #1 2022-01-13 18_13_56.480.png | 2022-01-13 18:13:56.550 Socket (4) | Close event error. Windows error code 10053: Connessione interrotta dal software del computer host. | 2022-01-13 18:15:17.224 Socket (4) | Socket gracefully closed by remote side. | 2022-01-13 18:15:17.225 Socket (4) | Closed. | 2022-01-13 18:15:17.225 HD Request # 10 | Error downloading historical Intraday data for EURGBP. The download timed out. | 2022-01-13 18:16:14.026 Added historical Intraday data request for EURGBP to the queue. | 2022-01-13 18:16:14.027 Triggering next historical data download in queue. | 2022-01-13 18:16:14.027 Historical data download thread signaled to stop. | 2022-01-13 18:16:14.027 Socket (1) | CloseSocket call. | 2022-01-13 18:16:14.027 Socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-13 18:16:14.027 HD Request # 10 | Timestamp of first Intraday data file record written: 2022-01-13 02:27:42.382000 | 2022-01-13 18:16:14.030 HD Request # 10 | Received 20272 Intraday data records from 2022-01-13 02:27:42.382000 to 2022-01-13 15:09:41.157000 (12.7 hours) and wrote 20272 records for EURGBP | 2022-01-13 18:16:14.030 HD Request # 10 | Completion time: 2m 58s | 2022-01-13 18:16:14.030 HD Request # 11 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2022-01-13 18:16:14.030 HD Request # 11 | Download start date-time: 2022-01-13 15:09:41.000000. File last date-time: 2022-01-13 15:09:41.157000 | 2022-01-13 18:16:14.032 HD Request # 11 | Using server: ds12.sierracharts.com port 10150 | 2022-01-13 18:16:14.033 Socket (2) | Creating socket. | 2022-01-13 18:16:14.033 Socket (2) | New receive buffer size: 5242880 | 2022-01-13 18:16:14.033 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-01-13 18:16:14.034 HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-01-13 18:16:14.592 HD Request # 11 | Sending historical data logon request message. | 2022-01-13 18:16:14.592 HD Request # 11 | Requesting Intraday data. Start date-time: 2022-01-13 15:09:41. Record interval: 1. Symbol: EURGBP | 2022-01-13 18:16:16.114 HD Request # 11 | Decompressing data. | 2022-01-13 18:16:16.386 HD Request # 11 | Receiving Intraday data for EURGBP starting at 2022-01-13 15:09:41.157000 | 2022-01-13 18:16:17.199 Socket (1) | Write has completed. Shutdown being performed. | 2022-01-13 18:16:39.905 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-13 18:16:39.905 Socket (1) | Close event error. Windows error code 10053: Connessione interrotta dal software del computer host. | 2022-01-13 18:16:39.905 Socket (1) | Socket gracefully closed by remote side. | 2022-01-13 18:16:39.905 Socket (1) | Closed. | 2022-01-13 18:16:39.905 Date Time Of Last Edit: 2022-01-13 17:18:20
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 EURGBP[M] 60 Min #1 2022-01-13 18_13_56.480.png / V - Attached On 2022-01-13 17:15:51 UTC - Size: 23.37 KB - 123 views |
| [2022-01-13 19:18:20] |
| John - SC Support - Posts: 38380 |
|
You are having network connectivity issues. We see the following in the log: Socket (4) | Close event error. Windows error code 10053: Connessione interrotta dal software del computer host.
Refer to the following information: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 19:36:44] |
| User365411 - Posts: 192 |
|
At the moment the problem seems to be solved. Previously tried with another PC with a fresh new SC install and changed to another internet provider and encountered the same problem. So there is probably some node between your server and local internet provider that wasn't working properly. TY |
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