Support Board
Date/Time: Tue, 26 Nov 2024 04:31:46 +0000
T4 connection dropped several times today
View Count: 1282
| [2014-04-08 16:42:17] |
| User28286 - Posts: 24 |
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Hello, is there way to check (from log files etc) the reason why my live Sierra/T4 connection was dropped several times today? This is not common, in fact I can't remember any disconnections for the last 2 months. I will send the log file for review directly from my SC. Let me know what you find. Thank You. |
| [2014-04-08 16:44:00] |
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Send us the Message Log and let us know when that is done and we will answer this as best as we can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-08 16:58:26] |
| User28286 - Posts: 24 |
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Yes, done. I did send it right after I posted my message. I'm wondering if you can see where the problem was today.. T4 server? CME? My internet provider TimeWarner Cable? My data connection has been very stable and reliable until today. Thanks!
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| [2014-04-08 19:27:52] |
| User28286 - Posts: 24 |
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By looking at the log file I noticed that connection was lost every hour at the same time, about at 8:37, 9:37, 10:37, 11:37 and 12:37. Every time connection was restored in about 30-40 sec. Another note: I heard CME had technical problems with some Globex markets today. However, Crude Oil / Nymex that I trade was not among those. I also called my broker to verify if there were issues today with CL data but they didn't have any. Date Time Of Last Edit: 2014-04-08 19:32:28
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| [2014-04-08 19:46:38] |
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These are the relevant messages. They are in bold. The second one does indicate a problem with name resolution on your side. The source of the first problem could be anything. The SSL socket was shut down successfully. | 2014-04-08 11:38:52 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-04-08 11:38:52 CTS Historical FIX Session: Disconnected. | 2014-04-08 11:38:52 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-04-08 12:37:07 The SSL socket was shut down successfully. | 2014-04-08 12:37:07 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-04-08 12:37:07 Connection to the external service has been lost. | 2014-04-08 12:37:07 CTS FIX: Disconnected. | 2014-04-08 12:37:07 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-08 12:37:07 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-04-08 12:37:12 CTS FIX - Firm: Dorman | 2014-04-08 12:37:12 Socket error on address resolution: Windows error code 11004: The requested name is valid, but no data of the requested type was found. | 2014-04-08 12:37:27 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-04-08 12:37:27 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-08 22:16:39] |
| User28286 - Posts: 24 |
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So... Communication socket closed and connection aborted by the host machine... what this 'host machine' might be? T4 server? Time Warner DNS server? My cable modem? My PC? You commented the second bolded line as 'problem with name resolution on your side'. What do you mean by my side? My PC? Please elaborate a bit more as I'd like to understand this. What might be most obvious reasons for this sudden, hourly repeated disconnection ONLY today? I have not made any changes to my setup or installed software to my PC. Thanks. |
| [2014-04-08 22:31:46] |
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So... Communication socket closed and connection aborted by the host machine... what this 'host machine' might be? T4 server? Time Warner DNS server? My cable modem? My PC? The problem could be anywhere and it is not possible for us to know where the source of the problem is. We tend to suspect that is with the T4 server because we have seen these kinds of problems in the past from that server.The host name resolution issue is something on your side , meaning on your computer system. Possibly with the ISP. All that we can identify, is there are connectivity and name resolution problems that you are experiencing. Beyond this,it is outside the scope of our support. And we cannot say more because we have nothing further to offer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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