Support Board
Date/Time: Wed, 05 Mar 2025 18:22:35 +0000
Requirements
View Count: 709
| [2022-01-12 14:31:47] |
| User577801 - Posts: 9 |
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Hi, I contact you because I have an issue since monday. My profiles (cash and globex) are not complete. For example, my profil of the YMH2 have only 2 letters from 15:30 to 16:00. Can you help me? Thanks
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| [2022-01-12 14:44:44] |
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We see you are using Rithmic. Update to the current version of Sierra Chart: Software Download: Fast Update Follow the instructions here for the new Rithmic connection: Rithmic Trading Platform Service: Setup Instructions And then read this information here about Rithmic historical data: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 14:45:07
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| [2022-01-12 17:01:24] |
| User577801 - Posts: 9 |
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Thank you for your answer. I have update Sierra, and reconnect to Rithmic. I have the Denali package but it still doesn't work. I don't understand, I trade since July 2020 and it was okay, but since monday there is an issue. Can you explain me why? Thanks |
| [2022-01-12 18:23:43] |
| User577801 - Posts: 9 |
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Sorry to bother you but I paid the Denali Exchange Data Feed, I'm well connected between Rithmic and SierraChart and when I want to open a graph, historical data works but not intraday chart. I don't understand. Can you at least explain what has changed since Monday? Thanks
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| [2022-01-12 18:47:39] |
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Read through this section here: Rithmic Trading Platform Service: Rithmic Support Policy (Rithmic Market Data and Support Policy) From that section: As of January 10, 2022, Sierra Chart no longer provides Sierra Chart provided historical data when using the older Rithmic bridge connection method. The historical data now only comes from the Rithmic systems in that case. Therefore, you need to update to the current version of Sierra Chart to use the new DTC connectivity method to Rithmic. As this section explains, you need to use the Denali Exchange Data Feed for market data to avoid historical data related issues when using Rithmic.
No you are not using this data feed: I paid the Denali Exchange Data Feed,
You are still using service package 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 11:00:36] |
| User577801 - Posts: 9 |
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Ok I see, thanks for your answer. Now I have the service package 10 but I still can't have intraday chart. Can you tell me why please? Thanks
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| [2022-01-13 15:01:18] |
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You still need to activate the exchanges that you need. But it is not that simple: What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Refer to this section here: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-13 15:02:08
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| [2022-01-14 12:12:06] |
| User577801 - Posts: 9 |
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I think I understand. I have a last question that can simplify the situation. I'm currently trading for Leeloo, a challenge so sim account. If I open an account at Stage5 with the minimum (let's say 100$), that I take the service package 11 (i want denali and market depth), that I connect the real account (Stage5) at Sierra at the beginning of each month, and then I connect my Leeloo account, will it be okay? Thanks |
| [2022-01-14 16:04:49] |
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Yes that will work. Let us know if you need further help. Additionally, you just need Sierra Chart Service Package 10. Not 11. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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