Support Board
Date/Time: Thu, 06 Mar 2025 03:21:47 +0000
Post From: Requirements
| [2022-01-12 18:47:39] |
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Read through this section here: Rithmic Trading Platform Service: Rithmic Support Policy (Rithmic Market Data and Support Policy) From that section: As of January 10, 2022, Sierra Chart no longer provides Sierra Chart provided historical data when using the older Rithmic bridge connection method. The historical data now only comes from the Rithmic systems in that case. Therefore, you need to update to the current version of Sierra Chart to use the new DTC connectivity method to Rithmic. As this section explains, you need to use the Denali Exchange Data Feed for market data to avoid historical data related issues when using Rithmic.
No you are not using this data feed: I paid the Denali Exchange Data Feed,
You are still using service package 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |