Support Board
Date/Time: Wed, 05 Mar 2025 01:18:41 +0000
[User Discussion] [Locked] - Intermittent Denali Exchange Data outage
View Count: 583
| [2022-01-11 22:02:02] |
| kienly03 - Posts: 13 |
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I trade through IB but randomly flip through their data feed and the Denali exchange as it plots market depth more concisely. It's been working fine the last few weeks and all of a sudden the last few days I don't get denali real time OR delayed data reliably. It loads the historical up to the point I log in but thats it Sometimes as a fixer, like today for example, i'll go under Data Trade Service settings, select SC data, I'll select Revert All, apply all, and the feed worked again. Half way thought the day, the same thing happened. I reloaded, only to get historical data, no tick movement. Now it doesnt update at all. The only possibliity I can think of is this error msg below but I'm going to reiterate, I'm only logging in on one system/computer when feeding the SC data. it's one or the other. Not 2 systems on one feed as it's suggesting below SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-11 16:27:03.067 |
| [2022-01-11 22:29:54] |
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Yes this is the issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. |
MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-11 16:27:03.067 When you notice the problem contact us here immediately and we will look into this more closely and we will be able to examine this further. We should be able to find out what is exactly happening in your case. Sometimes as a fixer, like today for example, i'll go under Data Trade Service settings, select SC data, I'll select Revert All, apply all, and the feed worked again. This will not help. This will not even cause a reconnection. Although there would be a periodic reconnection in the background if the connection is failing. So this is only coincidental.We want you to update all of your installations of Sierra Chart to the current version. Following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 22:30:41
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| [2022-01-12 05:21:26] |
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We do not know why the problem has occurred, but we made one change on the server side which may prevent the issue. So hopefully it does not occur again. Would be helpful if you let us know after two weeks if you have seen this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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