Support Board
Date/Time: Wed, 05 Mar 2025 04:10:37 +0000
Post From: Intermittent Denali Exchange Data outage
| [2022-01-11 22:29:54] |
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Yes this is the issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. |
MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-11 16:27:03.067 When you notice the problem contact us here immediately and we will look into this more closely and we will be able to examine this further. We should be able to find out what is exactly happening in your case. Sometimes as a fixer, like today for example, i'll go under Data Trade Service settings, select SC data, I'll select Revert All, apply all, and the feed worked again. This will not help. This will not even cause a reconnection. Although there would be a periodic reconnection in the background if the connection is failing. So this is only coincidental.We want you to update all of your installations of Sierra Chart to the current version. Following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 22:30:41
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