Support Board
Date/Time: Wed, 05 Mar 2025 02:13:18 +0000
Why open SC an order on non exists SIM account on startup?
View Count: 894
| [2022-01-11 21:17:13] |
| TedMar - Posts: 190 |
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On start added SC 2 orders , but i don't know why? I cancel orders and confirm them, but on next restart orders are back with the same Service Order ID on non-existent SIM2 account. I'm confused. The DataFeed connection is off on start up. Determining the Origin of a New/Modified Order , not works for me , i cant find the order source. Where can I delete the orders? Video https://www.minds.com/newsfeed/1327744750085738514 similar threads Problem with SIM Order Sierrachart automatically enters a trade on startup, help please v2343 Date Time Of Last Edit: 2022-01-11 22:57:15
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| [2022-01-12 01:55:34] |
| Sierra_Chart Engineering - Posts: 18656 |
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You need to provide us the Trade Activity Log lines for those orders. The trade activity log starting Date-Time is not set early enough to see them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-12 10:28:47] |
| TedMar - Posts: 190 |
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After cancel all orders and clear Trade activity , the Trade Activity Log is empty after start SC, but both orders (service ID 765172 and 765173) are back in Trade Orders Window. Trade Orders Service Log i see 3 lines. TradeActivity files query time: 0.110367 seconds. Entries: 0. Current queries: 2 | 2022-01-12 11:07:36.776 TradeActivity files query time: 0.000047 seconds. Entries: 0. Current queries: 2 | 2022-01-12 11:07:36.776 TradeActivity files query time: 0.000195 seconds. Entries: 0. Current queries: 1 | 2022-01-12 11:07:52.717 and Message Log Created the DTC Protocol server. | 2022-01-12 11:07:36.548 DTC Protocol Server listening on port 11099. | 2022-01-12 11:07:36.549 Reading Internal Order ID file. | 2022-01-12 11:07:36.549 Reading Trade Orders file. | 2022-01-12 11:07:36.679 c_TradeOrdersList::ReadNewFormatFile: Unexpected condition. Have nonzero field code at end. 3 | 2022-01-12 11:07:36.680 Reading Trade Positions file. | 2022-01-12 11:07:36.680 Reading Trade Account Data files. | 2022-01-12 11:07:36.680 UDPListener (1516). Port 22904 | Listening on UDP port 22904. | 2022-01-12 11:07:36.705 Software version: 2343 64-bit | 2022-01-12 11:07:36.705 Primary Thread ID: 1844 | 2022-01-12 11:07:36.705 Usage end date: 2022-02-19 | 2022-01-12 11:07:36.705 Enabled for: Advanced Features 2. | 2022-01-12 11:07:36.705 ....... in line 5 c_TradeOrdersList::ReadNewFormatFile: Unexpected condition. Have nonzero field code at end. 3 this is normal? and line 3. My workaround is, delete TradeOrderList.data from SC root directory. my OrderList.data file is attached for your research SC ... Date Time Of Last Edit: 2022-01-13 00:47:33
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 2022-01-12 11_36_53-Window.png / V - Attached On 2022-01-12 10:37:37 UTC - Size: 31.94 KB - 157 views Private File |
| [2022-01-12 18:18:35] |
| User894573 - Posts: 9 |
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FYI: having the same issue, just started today. SC Ver: 2343 64bit. I get an open order on my SIM account at Startup (when I open a saved chartbook) on my SIM account. If I close the chart book and reopen it, the ghost order does not appear, only on start up and when I initially open a chart book. |
| ghost orders.PNG / V - Attached On 2022-01-12 18:15:55 UTC - Size: 80.68 KB - 149 views Attachment Deleted. |
| [2022-01-13 06:01:36] |
| Sierra_Chart Engineering - Posts: 18656 |
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We are looking into the issue. It is simply a case of the current state of the orders not getting saved. These are not new orders.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 21:17:55] |
| Sierra_Chart Engineering - Posts: 18656 |
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This has been resolved. Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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