Support Board
Date/Time: Wed, 05 Mar 2025 19:21:42 +0000
Abnormal Data issues with Sierra
View Count: 640
| [2022-01-09 18:06:08] |
| User202227 - Posts: 12 |
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Team, Over the last 2 weeeks i have seen data issues where there is data descripency during the mid day due to which some of the studies i use on the data are misleading.. To correct the data issue i have delete the data in the data folder "scid" and "dly" data types and restart sierra again.. can you please help me understand what are the circumstances that lead to this kind of data issues.. and how do i mitigate them.. as this inconsistnacy is creating a lot of problem for me to use the platform. Thanks |
| [2022-01-09 20:11:06] |
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There should definitely not be a problem like this. We need more information about this. We do not understand with specifically the issue is. If there is some data difference we need to understand specifically what is different?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-09 21:43:40] |
| User202227 - Posts: 12 |
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I would assume that this would not an issue.. but what i have noticed is that during midday like 1 pm cst or so my data for ES were not matching that is the open and close across a candle were off.. which led to all my other studies to be skewed.. it is very hard to point of this issue and i came to know when i was comparing studies across my friends instance of Sierra with mine and we saw discrepencies.. so after deep trouble shooting that took 30 min figured out that were data issues underlyaing under my account.. so it got resolved when i deleted the data from the folders and restarted sierra.. Does this have to do anything with renewal cyles or contract rollover.. there has to be something as i am noticing this more and more on other friends accounts too. |
| [2022-01-10 15:35:41] |
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Read through this information here, it will help you identify and resolve the issue: Working With Charts: Resolving Differences of Chart Bars Between Charts It is applicable in a case like this as well. We assume that the chart bars are based upon a variable time frame per bar like based upon a certain amount of Volume or Trades? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-10 15:35:57
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| [2022-01-11 00:44:20] |
| User202227 - Posts: 12 |
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Thank you.. Yes these are chart bars with certain amount of volume of trades etc.. I have gone over the post you have mentioned.. i know how to delete the data to resolve the issue.. my fundamental question "WHY WOULD THIS ISSUE OCCUR TO BEGIN WITH" especially during middle of the day when nothing has changed from subscription perspective etc.. where we see these data discripency issues.. i more looking for root cause of this problem and not necessarily the solution. Thanks sai yeluri |
| [2022-01-24 05:26:10] |
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We do not know. This requires a major analysis into exactly what you are doing with Sierra Chart and what exactly is happening. This is not something we can do. Also, rather than doing a delete and download data, just simply reload the chart with Chart >> Reload and Recalculate. This would indicate, that there is not an issue with the underlying data but something else. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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