Support Board
Date/Time: Tue, 04 Mar 2025 21:34:36 +0000
Substantial data problems // Number of traded contracts extremely low
View Count: 488
| [2022-01-04 21:09:08] |
| maxm1987 - Posts: 119 |
|
Dear Support I dont exactly know what the error is or why this occures but I feel something in my charts is extremely off. I think I´m subscribed to Denali feed so data should be solid but for todays RTH session I have a total of roughly 160k contracts,yesterday 104k though we were actually well above 1 million. I attached the daily chart. I feel that my sierra heatmap is also heavily impacted by that as it moves a lot slower than it used to, it just feels that somehow the majority of contracts is not included in my charts. Please advise |
 Chartbook6.Cht - Attached On 2022-01-04 18:40:06 UTC - Size: 13.43 KB - 194 views |
| [2022-01-04 22:14:37] |
| John - SC Support - Posts: 38369 |
|
You are not setup to get the Denali data for the CME Group or EUREX. Those exchanges did not renew on January 1, 2022 due to insufficient funds in your account at that time. To renew these exchanges, select the following link and then select the buttons for Reactivate Exchange for each of the exchanges you want to reactivate: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices After you are getting the data from Denali again, then go back to your charts and select Edit >> Delete All Data and Download and delete all the data in order to ensure that everything in the chart is from the Denali feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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