Support Board
Date/Time: Tue, 04 Mar 2025 21:17:10 +0000
Not Connected
View Count: 576
| [2022-01-03 14:55:53] |
| User654138 - Posts: 27 |
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I am using AMP, CGQ routing, it was working fine 2 weeks ago, I now can't connect and am showing a "not connected" banner. Did something change? Thanks, Vern |
| [2022-01-03 15:08:55] |
| User654138 - Posts: 27 |
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Amp says they show me connected
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| [2022-01-03 15:12:41] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 15:32:41] |
| User654138 - Posts: 27 |
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disconnect is grayed out, when I hit connect I get the attached screen shot msg, I contacted AMP, they said they show me connected
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Attachment Deleted. |
rpt.png| [2022-01-03 15:40:51] |
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The connection error message is extremely clear. It says your logon is disabled. That is not controlled by us but by your broker. To be able to continue and access the data: Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "Ok" And then translate the symbols in your Chartbooks and Sierra Chart: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 16:15:42] |
| User654138 - Posts: 27 |
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Amp is telling me the only way they see connection with account is with Rithmic, I thought I was Denali with CGQ Routing? I am confused as to what to tell them. This was working fine a week and a half ago, don't know what changed. Thanks |
| [2022-01-03 19:06:13] |
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Well you certainly are using the Denali Exchange Data Feed for market data. If you want to use Rithmic that is supported as well. The instructions for that are here: Rithmic Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-03 22:57:42
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| [2022-01-03 21:30:08] |
| User654138 - Posts: 27 |
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I give up with amp, I just switched Sierra over to Teton w/ Denali with Advantage Futures. The connection is green and I translated symbols to current service but I've been "Waiting to update historical data" for an hour. Am I showing any errors on yor end? Thanks |
| [2022-01-03 22:59:15] |
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We cannot see any errors related to this. Depending upon how much data is loaded in the charts it could take a while for the historical data to be downloaded. Are you using the actual Windows operating system? Or something else? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-03 22:59:26
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