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Date/Time: Tue, 04 Mar 2025 21:21:37 +0000

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Can't see MBO on my DOM.

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[2021-12-31 17:04:45] #1 [Go To First Post]
EricMin - Posts: 2
Good Day, I have Service Package 12 - Advanced MBO + Denali Data Feed and do not see the MBO's on my DOM. I have it added but no data? Eric

[2021-12-31 18:23:48] #2 [Go To First Post]
John - SC Support - Posts: 38369
Make sure you have gone through the Setup Instructions for the MBO data at the following link: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-01-04 01:09:04] #3 [Go To First Post]
EricMin - Posts: 2
Good Day, I have looked over all the setting and I do not see the issue on my end. I have attached what I see... Eric


Email.docx - Attached On 2022-01-04 01:05:13 UTC - Size: 109.21 KB - 325 views Attachment Deleted.

[2022-01-04 15:12:34] #4 [Go To First Post]
John - SC Support - Posts: 38369
The main issue is that you have not properly completed the Agreements for the CME Group data. You noted yourself as a Non-Professional, but you did not enter any information for your Broker/FCM, which is needed for the CME Group to consider you a Non-Professional. If you are a professional, then we need for you to note that on the CME Non-Professional Certification. You can access the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Please let us know when you have completed these. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-01-04 15:46:52] #5 [Go To First Post]
John - SC Support - Posts: 38369
Set your Minimum Market By Order Quantity to 0 in the symbol settings to ensure that you are getting the values. After doing this, disconnect from the data feed and reconnect (File >> Disconnect, File >> Connect to Data Feed). If you still are not getting the MBO data for that symbol, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-04 15:47:11

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