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Date/Time: Tue, 04 Mar 2025 18:01:44 +0000

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Charts keep freezing

View Count: 553

[2021-12-23 15:15:58] #1 [Go To First Post]
User280589 - Posts: 18
I cant even get tho the message log. I always have VP charts up .. when i go to open the candle chart it just freezes everything and crashes. This only started few days ago. Created the DTC Protocol server. \| 2021-12-23 14:13:11.107 DTC Protocol Server listening on port 11099. \| 2021-12-23 14:13:11.109 Reading Internal Order ID file. \| 2021-12-23 14:13:11.109 Reading Trade Orders file. \| 2021-12-23 14:13:11.337 Reading Trade Positions file. \| 2021-12-23 14:13:11.337 Reading Trade Account Data files. \| 2021-12-23 14:13:11.338 UDPListener (1512). Port 22904 \| Listening on UDP port 22904. \| 2021-12-23 14:13:11.393 Software version: 2337 64-bit \| 2021-12-23 14:13:11.393 Primary Thread ID: 38336 \| 2021-12-23 14:13:11.393 Usage end date: 2022-03-19 \| 2021-12-23 14:13:11.393 Enabled for: Advanced Features 2. \| 2021-12-23 14:13:11.393 Enabled for: Sierra Chart Historical Data Service. \| 2021-12-23 14:13:11.393 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2021-12-23 14:13:11.393 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-12-23 14:13:11.393 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-12-23 14:13:11.393 Enabled for exchange: London Stock Exchange Delayed \| 2021-12-23 14:13:11.393 Enabled for exchange: Euronext Equities Delayed \| 2021-12-23 14:13:11.393 Enabled for exchange2: fairx_exchange.data \| 2021-12-23 14:13:11.393 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-12-23 14:13:11.393 Current selected Data/Trading service: SC Data - All Services \| 2021-12-23 14:13:11.393 Custom symbol settings values: enabled \| 2021-12-23 14:13:11.393 Chart Update Interval: 500 \| 2021-12-23 14:13:11.393 Intraday Data Storage Time Unit: 1 \| 2021-12-23 14:13:11.393 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2021-12-23 14:13:11.393 2021-12-23 14:13:11 Local computer time in UTC \| 2021-12-23 14:13:11.393 2021-12-23 14:13:11 Local computer time in SC Time Zone \| 2021-12-23 14:13:11.393 2021-12-23 14:13:10 Server time in UTC \| 2021-12-23 14:13:11.393 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-12-23 14:13:11.393 Program path: C:\SierraChart\ \| 2021-12-23 14:13:11.394 Data Files path: C:\SierraChart\Data\ \| 2021-12-23 14:13:11.394 OS Version Number: 10.0 \| 2021-12-23 14:13:11.394 Locale Setting: C \| 2021-12-23 14:13:11.394 DLLs: mpmBubbles_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-12-23 14:13:11.395 Allowed protected custom studies: \| 2021-12-23 14:13:11.395 Created the DTC Protocol historical data server. \| 2021-12-23 14:13:11.443 HD Server Manager \| Listening on port 11098. \| 2021-12-23 14:13:11.445 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2021-12-23 14:13:11.445 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:11.508 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:11.719 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-12-23 14:13:11.719 Received 5 login tokens. \| 2021-12-23 14:13:12.002 Symbol settings MD5 received. Request ID: 1. \| 2021-12-23 14:13:12.325 Requested symbol settings for service code scdataallservices. Request ID: 2. \| 2021-12-23 14:13:12.325 Symbol settings received. Request ID: 2. \| 2021-12-23 14:13:13.401 Files to Open on Startup \| Opening file: ExampleChartbook.cht \| 2021-12-23 14:13:15.808 XAUUSD [C] #1 \| Reloading chart. \| 2021-12-23 14:13:15.847 XAUUSD [C] #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:15.847 XAUUSD [C] #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:15.847 XAUUSD [C] #2 \| Reloading chart. \| 2021-12-23 14:13:15.922 XAUUSD [C] #2 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:15.922 XAUUSD [C] #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:15.922 XAUUSD [C] #3 \| Reloading chart. \| 2021-12-23 14:13:15.939 XAUUSD [C] #3 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:15.939 XAUUSD [C] #3 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:15.939 XAUUSD [C] #4 \| Reloading chart. \| 2021-12-23 14:13:15.962 XAUUSD [C] #4 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:15.962 XAUUSD [C] #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:15.962 XAUUSD [C] #5 \| Reloading chart. \| 2021-12-23 14:13:15.987 XAUUSD [C] #5 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:15.987 XAUUSD [C] #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:15.987 XAUUSD [C] #6 \| Reloading chart. \| 2021-12-23 14:13:16.034 XAUUSD [C] #6 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:16.034 XAUUSD [C] #6 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:16.034 UK100 [C] #7 \| Reloading chart. \| 2021-12-23 14:13:16.082 UK100 [C] #7 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:16.082 UK100 [C] #7 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:16.082 GBPUSD [C] #8 \| Reloading chart. \| 2021-12-23 14:13:16.164 GBPUSD [C] #8 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:16.164 GBPUSD [C] #8 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:16.164 EURUSD [C] #9 \| Reloading chart. \| 2021-12-23 14:13:16.189 EURUSD [C] #9 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-12-23 14:13:16.189 EURUSD [C] #9 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-12-23 14:13:16.189 Using Bid/Ask average for last trade price for XAUUSD \| 2021-12-23 14:13:16.314 Starting DelayedDownloadMonitoringTimer \| 2021-12-23 14:13:16.314 Starting HDTimeoutTimer \| 2021-12-23 14:13:16.314 Added historical Intraday data request for XAUUSD to the queue. \| 2021-12-23 14:13:16.314 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. \| 2021-12-23 14:13:16.314 Triggering next historical data download in queue. \| 2021-12-23 14:13:16.314 HD Request # 1 \| Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm \| 2021-12-23 14:13:16.316 HD Request # 1 \| Download start date-time: 2021-12-23 14:12:46.000000. File last date-time: 2021-12-23 14:12:46.000000 \| 2021-12-23 14:13:16.317 HD Request # 1 \| Using server: ds12.sierracharts.com port 10149 \| 2021-12-23 14:13:16.317 Socket (1) \| Creating socket. \| 2021-12-23 14:13:16.317 Socket (1) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:16.317 Socket (1) \| Connecting to IP: 204.15.197.14. \| 2021-12-23 14:13:16.317 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:16.573 HD Request # 1 \| Sending historical data logon request message. \| 2021-12-23 14:13:16.573 Using Bid/Ask average for last trade price for UK100 \| 2021-12-23 14:13:16.626 Added historical Intraday data request for UK100 to the queue. \| 2021-12-23 14:13:16.626 Intraday data recording state for symbol UK100 is set to download 'Pending'. \| 2021-12-23 14:13:16.626 Triggering next historical data download in queue. \| 2021-12-23 14:13:16.626 Using Bid/Ask average for last trade price for GBPUSD \| 2021-12-23 14:13:16.715 Added historical Intraday data request for GBPUSD to the queue. \| 2021-12-23 14:13:16.716 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. \| 2021-12-23 14:13:16.716 Triggering next historical data download in queue. \| 2021-12-23 14:13:16.716 Using Bid/Ask average for last trade price for EURUSD \| 2021-12-23 14:13:16.723 Added historical Intraday data request for EURUSD to the queue. \| 2021-12-23 14:13:16.724 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2021-12-23 14:13:16.724 Triggering next historical data download in queue. \| 2021-12-23 14:13:16.724 HD Request # 1 \| Requesting Intraday data. Start date-time: 2021-12-23 14:12:46. Record interval: 1. Symbol: XAUUSD \| 2021-12-23 14:13:17.254 HD Request # 1 \| Decompressing data. \| 2021-12-23 14:13:17.380 HD Request # 1 \| Receiving Intraday data for XAUUSD starting at 2021-12-23 14:12:46.183000 \| 2021-12-23 14:13:17.386 Socket (1) \| CloseSocket call. \| 2021-12-23 14:13:17.417 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:17.418 Historical data download thread signaled to stop. \| 2021-12-23 14:13:17.418 HD Request # 1 \| Timestamp of first Intraday data file record written: 2021-12-23 14:12:46.183000 \| 2021-12-23 14:13:17.418 HD Request # 1 \| Received 25 Intraday data records from 2021-12-23 14:12:46.183000 to 2021-12-23 14:13:15.062000 (28.9 seconds) and wrote 25 records for XAUUSD \| 2021-12-23 14:13:17.418 HD Request # 1 \| Completion time: 1s \| 2021-12-23 14:13:17.419 HD Request # 1 \| Intraday data download complete for XAUUSD. Unique request ID: 1 \| 2021-12-23 14:13:17.419 Removing historical data download ID 1. \| 2021-12-23 14:13:17.419 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:17.419 Triggering next historical data download in queue. \| 2021-12-23 14:13:17.419 Historical data for XAUUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2021-12-23 14:13:17.419 HD Request # 2 \| Downloading Intraday chart data for UK100 to the file UK100.scid. Service: fxcm \| 2021-12-23 14:13:17.419 HD Request # 2 \| Download start date-time: 2021-12-23 14:12:36.000000. File last date-time: 2021-12-23 14:12:36.000000 \| 2021-12-23 14:13:17.420 HD Request # 2 \| Using server: ds13-3.sierracharts.com port 10150 \| 2021-12-23 14:13:17.420 Socket (2) \| Creating socket. \| 2021-12-23 14:13:17.421 Socket (2) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:17.421 Socket (2) \| Connecting to IP: 64.38.174.180. \| 2021-12-23 14:13:17.421 Socket (1) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:17.532 Socket (1) \| Closed. \| 2021-12-23 14:13:17.533 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:17.778 HD Request # 2 \| Sending historical data logon request message. \| 2021-12-23 14:13:17.778 SC Data - All Services \| Connected to server complete. \| 2021-12-23 14:13:18.196 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.197 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.197 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.197 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.197 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2021-12-23 14:13:18.199 No download requests in the queue to start downloads for. \| 2021-12-23 14:13:18.199 No download requests in the queue to start downloads for. \| 2021-12-23 14:13:18.200 No download requests in the queue to start downloads for. \| 2021-12-23 14:13:18.200 Using Bid/Ask average for last trade price for XAUUSD \| 2021-12-23 14:13:18.203 SC DTC Data with Market Depth \| Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm \| 2021-12-23 14:13:18.203 SC DTC Data with Market Depth \| Connecting to the server ds12.sierracharts.com. Port 10048 \| 2021-12-23 14:13:18.203 SC DTC Data with Market Depth \| Requesting security definition data for: XAUUSD. ID: 1 \| 2021-12-23 14:13:18.203 Added historical Intraday data request for XAUUSD to the queue. \| 2021-12-23 14:13:18.203 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. \| 2021-12-23 14:13:18.203 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.203 DTC Client socket (1) \| Creating socket. \| 2021-12-23 14:13:18.204 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:18.204 DTC Client socket (1) \| Connecting to IP: 204.15.197.14. \| 2021-12-23 14:13:18.204 SC DTC Data with Market Depth \| Network connection to server complete. \| 2021-12-23 14:13:18.337 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2021-12-23 14:13:18.337 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-12-23 14:13:18.337 Using Bid/Ask average for last trade price for UK100 \| 2021-12-23 14:13:18.569 SC DTC Data with Market Depth \| Starting real-time market data updates for: UK100. ID: 2 Service code: fxcm \| 2021-12-23 14:13:18.569 SC DTC Data with Market Depth \| Requesting security definition data for: UK100. ID: 2 \| 2021-12-23 14:13:18.569 HD Request # 2 \| Requesting Intraday data. Start date-time: 2021-12-23 14:12:36. Record interval: 1. Symbol: UK100 \| 2021-12-23 14:13:18.569 Using Bid/Ask average for last trade price for GBPUSD \| 2021-12-23 14:13:18.701 SC DTC Data with Market Depth \| Starting real-time market data updates for: GBPUSD. ID: 3 Service code: fxcm \| 2021-12-23 14:13:18.701 SC DTC Data with Market Depth \| Requesting security definition data for: GBPUSD. ID: 3 \| 2021-12-23 14:13:18.701 Using Bid/Ask average for last trade price for EURUSD \| 2021-12-23 14:13:18.706 SC DTC Data with Market Depth \| Starting real-time market data updates for: EURUSD. ID: 4 Service code: fxcm \| 2021-12-23 14:13:18.706 SC DTC Data with Market Depth \| Requesting security definition data for: EURUSD. ID: 4 \| 2021-12-23 14:13:18.706 HD Request # 2 \| Decompressing data. \| 2021-12-23 14:13:18.737 HD Request # 2 \| Receiving Intraday data for UK100 starting at 2021-12-23 14:12:37.100000 \| 2021-12-23 14:13:18.738 Socket (2) \| CloseSocket call. \| 2021-12-23 14:13:18.738 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:18.739 Historical data download thread signaled to stop. \| 2021-12-23 14:13:18.739 HD Request # 2 \| Timestamp of first Intraday data file record written: 2021-12-23 14:12:37.100000 \| 2021-12-23 14:13:18.739 HD Request # 2 \| Received 16 Intraday data records from 2021-12-23 14:12:37.100000 to 2021-12-23 14:13:17.527000 (40.4 seconds) and wrote 16 records for UK100 \| 2021-12-23 14:13:18.740 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2021-12-23 14:13:17.527000 \| 2021-12-23 14:13:18.741 HD Request # 2 \| Completion time: 1s \| 2021-12-23 14:13:18.741 HD Request # 2 \| Intraday data download complete for UK100. Unique request ID: 2 \| 2021-12-23 14:13:18.741 Removing historical data download ID 2. \| 2021-12-23 14:13:18.741 Real-time Intraday chart data file updates started for UK100 \| 2021-12-23 14:13:18.741 Opened cached Intraday file: C:\SierraChart\Data\UK100.scid. Thread ID: 38336 \| 2021-12-23 14:13:18.741 Intraday chart data file opened for UK100 \| 2021-12-23 14:13:18.741 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:18.741 Triggering next historical data download in queue. \| 2021-12-23 14:13:18.741 Initiating new historical data download for UK100 to get the latest data since the download was started while not connected to primary service. \| 2021-12-23 14:13:18.741 Added historical Intraday data request for UK100 to the queue. \| 2021-12-23 14:13:18.741 Intraday data recording state for symbol UK100 is set to download 'Pending'. \| 2021-12-23 14:13:18.741 Delaying start of download for UK100 \| 2021-12-23 14:13:18.742 Socket (2) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:18.905 Socket (2) \| Closed. \| 2021-12-23 14:13:18.905 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:19.460 SC DTC Data with Market Depth \| Sending logon request message. \| 2021-12-23 14:13:19.460 SC DTC Data with Market Depth \| Received logon response. \| 2021-12-23 14:13:20.242 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Successfully connected. \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Trading is not supported. \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: GBPUSD \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: UK100 \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: XAUUSD \| 2021-12-23 14:13:20.243 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2021-12-23 14:13:20.456 SC DTC Data with Market Depth \| Received security definition for symbol GBPUSD \| 2021-12-23 14:13:20.456 SC DTC Data with Market Depth \| Received security definition for symbol UK100 \| 2021-12-23 14:13:20.456 SC DTC Data with Market Depth \| Received security definition for symbol XAUUSD \| 2021-12-23 14:13:20.456 Requesting market depth updates for: EURUSD if supported. \| 2021-12-23 14:13:23.205 Separate subscription for market depth updates not supported. EURUSD \| 2021-12-23 14:13:23.205 Requesting market depth updates for: GBPUSD if supported. \| 2021-12-23 14:13:23.205 Separate subscription for market depth updates not supported. GBPUSD \| 2021-12-23 14:13:23.205 Requesting market depth updates for: UK100 if supported. \| 2021-12-23 14:13:23.205 Separate subscription for market depth updates not supported. UK100 \| 2021-12-23 14:13:23.205 Requesting market depth updates for: XAUUSD if supported. \| 2021-12-23 14:13:23.205 Separate subscription for market depth updates not supported. XAUUSD \| 2021-12-23 14:13:23.205 HD Request # 3 \| Downloading Intraday chart data for UK100 to the file UK100.scid. Service: fxcm \| 2021-12-23 14:13:25.339 HD Request # 3 \| Download start date-time: 2021-12-23 14:13:17.000000. File last date-time: 2021-12-23 14:13:17.527000 \| 2021-12-23 14:13:25.341 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2021-12-23 14:13:25.341 Socket (2) \| Creating socket. \| 2021-12-23 14:13:25.397 Socket (2) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:25.397 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2021-12-23 14:13:25.397 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:25.638 HD Request # 3 \| Sending historical data logon request message. \| 2021-12-23 14:13:25.638 HD Request # 3 \| Requesting Intraday data. Start date-time: 2021-12-23 14:13:17. Record interval: 1. Symbol: UK100 \| 2021-12-23 14:13:26.296 HD Request # 3 \| Decompressing data. \| 2021-12-23 14:13:26.420 HD Request # 3 \| Receiving Intraday data for UK100 starting at 2021-12-23 14:13:17.277000 \| 2021-12-23 14:13:26.421 Socket (2) \| CloseSocket call. \| 2021-12-23 14:13:26.423 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:26.424 Socket (2) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:26.536 Socket (2) \| Closed. \| 2021-12-23 14:13:26.536 Historical data download thread signaled to stop. \| 2021-12-23 14:13:27.220 HD Request # 3 \| Timestamp of first Intraday data file record written: 2021-12-23 14:13:18.596000 \| 2021-12-23 14:13:27.220 HD Request # 3 \| Received 2 Intraday data records from 2021-12-23 14:13:17.277000 to 2021-12-23 14:13:18.596000 (1.3 seconds) and wrote 1 record for UK100 \| 2021-12-23 14:13:27.220 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2021-12-23 14:13:18.596000 \| 2021-12-23 14:13:27.221 HD Request # 3 \| Completion time: 2s \| 2021-12-23 14:13:27.221 HD Request # 3 \| Intraday data download complete for UK100. Unique request ID: 6 \| 2021-12-23 14:13:27.221 Removing historical data download ID 6. \| 2021-12-23 14:13:27.221 Real-time Intraday chart data file updates started for UK100 \| 2021-12-23 14:13:27.221 Opened cached Intraday file: C:\SierraChart\Data\UK100.scid. Thread ID: 38336 \| 2021-12-23 14:13:27.222 Intraday chart data file opened for UK100 \| 2021-12-23 14:13:27.222 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:27.222 Triggering next historical data download in queue. \| 2021-12-23 14:13:27.222 HD Request # 4 \| Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm \| 2021-12-23 14:13:27.222 HD Request # 4 \| Download start date-time: 2021-12-23 14:12:44.000000. File last date-time: 2021-12-23 14:12:44.000000 \| 2021-12-23 14:13:27.223 HD Request # 4 \| Using server: ds12.sierracharts.com port 10150 \| 2021-12-23 14:13:27.223 Socket (2) \| Creating socket. \| 2021-12-23 14:13:27.229 Socket (2) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:27.229 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2021-12-23 14:13:27.229 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:27.494 HD Request # 4 \| Sending historical data logon request message. \| 2021-12-23 14:13:27.494 HD Request # 4 \| Requesting Intraday data. Start date-time: 2021-12-23 14:12:44. Record interval: 1. Symbol: GBPUSD \| 2021-12-23 14:13:28.162 HD Request # 4 \| Decompressing data. \| 2021-12-23 14:13:28.285 HD Request # 4 \| Receiving Intraday data for GBPUSD starting at 2021-12-23 14:12:44.442000 \| 2021-12-23 14:13:28.285 Socket (2) \| CloseSocket call. \| 2021-12-23 14:13:28.286 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:28.286 Historical data download thread signaled to stop. \| 2021-12-23 14:13:28.287 HD Request # 4 \| Timestamp of first Intraday data file record written: 2021-12-23 14:12:44.442000 \| 2021-12-23 14:13:28.287 HD Request # 4 \| Received 36 Intraday data records from 2021-12-23 14:12:44.442000 to 2021-12-23 14:13:26.281000 (41.8 seconds) and wrote 36 records for GBPUSD \| 2021-12-23 14:13:28.287 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2021-12-23 14:13:26.281000 \| 2021-12-23 14:13:28.288 Added 1 Time and Sales records to Intraday data file for GBPUSD after download. \| 2021-12-23 14:13:28.288 HD Request # 4 \| Completion time: 1s \| 2021-12-23 14:13:28.288 HD Request # 4 \| Intraday data download complete for GBPUSD. Unique request ID: 3 \| 2021-12-23 14:13:28.288 Removing historical data download ID 3. \| 2021-12-23 14:13:28.288 Real-time Intraday chart data file updates started for GBPUSD \| 2021-12-23 14:13:28.288 Opened cached Intraday file: C:\SierraChart\Data\GBPUSD.scid. Thread ID: 38336 \| 2021-12-23 14:13:28.289 Intraday chart data file opened for GBPUSD \| 2021-12-23 14:13:28.289 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:28.289 Triggering next historical data download in queue. \| 2021-12-23 14:13:28.289 HD Request # 5 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2021-12-23 14:13:28.289 HD Request # 5 \| Download start date-time: 2021-12-23 14:12:45.000000. File last date-time: 2021-12-23 14:12:45.000000 \| 2021-12-23 14:13:28.317 HD Request # 5 \| Using server: ds13-3.sierracharts.com port 10149 \| 2021-12-23 14:13:28.319 Socket (3) \| Creating socket. \| 2021-12-23 14:13:28.319 Socket (3) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:28.319 Socket (3) \| Connecting to IP: 64.38.174.180. \| 2021-12-23 14:13:28.319 Socket (2) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:28.422 Socket (2) \| Closed. \| 2021-12-23 14:13:28.422 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:28.671 HD Request # 5 \| Sending historical data logon request message. \| 2021-12-23 14:13:28.672 HD Request # 5 \| Requesting Intraday data. Start date-time: 2021-12-23 14:12:45. Record interval: 1. Symbol: EURUSD \| 2021-12-23 14:13:29.486 HD Request # 5 \| Decompressing data. \| 2021-12-23 14:13:29.665 HD Request # 5 \| Receiving Intraday data for EURUSD starting at 2021-12-23 14:12:46.099000 \| 2021-12-23 14:13:29.670 Socket (3) \| CloseSocket call. \| 2021-12-23 14:13:29.671 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:29.671 Historical data download thread signaled to stop. \| 2021-12-23 14:13:29.671 HD Request # 5 \| Timestamp of first Intraday data file record written: 2021-12-23 14:12:46.099000 \| 2021-12-23 14:13:29.672 HD Request # 5 \| Received 27 Intraday data records from 2021-12-23 14:12:46.099000 to 2021-12-23 14:13:27.075000 (41.0 seconds) and wrote 27 records for EURUSD \| 2021-12-23 14:13:29.672 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2021-12-23 14:13:27.075000 \| 2021-12-23 14:13:29.673 Added 1 Time and Sales records to Intraday data file for EURUSD after download. \| 2021-12-23 14:13:29.673 HD Request # 5 \| Completion time: 1s \| 2021-12-23 14:13:29.673 HD Request # 5 \| Intraday data download complete for EURUSD. Unique request ID: 4 \| 2021-12-23 14:13:29.673 Removing historical data download ID 4. \| 2021-12-23 14:13:29.673 Real-time Intraday chart data file updates started for EURUSD \| 2021-12-23 14:13:29.673 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 38336 \| 2021-12-23 14:13:29.674 Intraday chart data file opened for EURUSD \| 2021-12-23 14:13:29.674 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:29.674 Triggering next historical data download in queue. \| 2021-12-23 14:13:29.674 HD Request # 6 \| Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm \| 2021-12-23 14:13:29.674 HD Request # 6 \| Download start date-time: 2021-12-23 14:13:15.000000. File last date-time: 2021-12-23 14:13:15.062000 \| 2021-12-23 14:13:29.675 HD Request # 6 \| Using server: ds4.sierracharts.com port 10150 \| 2021-12-23 14:13:29.675 Socket (2) \| Creating socket. \| 2021-12-23 14:13:29.675 Socket (2) \| New receive buffer size: 5242880 \| 2021-12-23 14:13:29.675 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2021-12-23 14:13:29.675 Socket (3) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:29.837 Socket (3) \| Closed. \| 2021-12-23 14:13:29.837 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2021-12-23 14:13:29.913 HD Request # 6 \| Sending historical data logon request message. \| 2021-12-23 14:13:29.914 HD Request # 6 \| Requesting Intraday data. Start date-time: 2021-12-23 14:13:15. Record interval: 1. Symbol: XAUUSD \| 2021-12-23 14:13:30.572 HD Request # 6 \| Decompressing data. \| 2021-12-23 14:13:30.699 HD Request # 6 \| Receiving Intraday data for XAUUSD starting at 2021-12-23 14:13:15.062000 \| 2021-12-23 14:13:30.700 Socket (2) \| CloseSocket call. \| 2021-12-23 14:13:30.701 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-12-23 14:13:30.701 Historical data download thread signaled to stop. \| 2021-12-23 14:13:30.744 HD Request # 6 \| Timestamp of first Intraday data file record written: 2021-12-23 14:13:15.062000 \| 2021-12-23 14:13:30.744 HD Request # 6 \| Received 10 Intraday data records from 2021-12-23 14:13:15.062000 to 2021-12-23 14:13:28.059000 (13.0 seconds) and wrote 10 records for XAUUSD \| 2021-12-23 14:13:30.744 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2021-12-23 14:13:28.059000 \| 2021-12-23 14:13:30.745 Added 2 Time and Sales records to Intraday data file for XAUUSD after download. \| 2021-12-23 14:13:30.745 HD Request # 6 \| Completion time: 1s \| 2021-12-23 14:13:30.745 HD Request # 6 \| Intraday data download complete for XAUUSD. Unique request ID: 5 \| 2021-12-23 14:13:30.745 Removing historical data download ID 5. \| 2021-12-23 14:13:30.745 Real-time Intraday chart data file updates started for XAUUSD \| 2021-12-23 14:13:30.745 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 38336 \| 2021-12-23 14:13:30.746 Intraday chart data file opened for XAUUSD \| 2021-12-23 14:13:30.746 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2021-12-23 14:13:30.746 Triggering next historical data download in queue. \| 2021-12-23 14:13:30.746 No download requests in the queue to start downloads for. \| 2021-12-23 14:13:30.746 Socket (2) \| Socket gracefully closed by remote side. \| 2021-12-23 14:13:30.819 Socket (2) \| Closed. \| 2021-12-23 14:13:30.820 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffbc4b40000 \| 2021-12-23 14:16:44.384 XAUUSD 5 Min #4 \| Reloading chart. \| 2021-12-23 14:16:44.465 GBPUSD 5 Min #1 \| Reloading chart. \| 2021-12-23 14:16:44.502

[2021-12-23 16:35:43] #2 [Go To First Post]
John - SC Support - Posts: 38368
The first thing we would like for you to do is to enable the following setting - Global Settings >> General Settings >> General 2 >> Save Message Log to File. This will save your message log and it might give us some information on why the system is crashing. Refer to the following information: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) Then, we want you to start Sierra Chart in Safe Mode. Refer to the following for how to do this: Sierra Chart - Software Login Instructions: Using Safe Mode If you do not have an issue in this case, then you would need to look into the 3rd party studies that you have on your charts. You would want to restart without Safe Mode and then remove the 3rd party studies until you find the culprit and then contact the developer to let them know you are having an issue. If you do have the same problem while in Safe Mode, then attach the Message Log that was saved. It will be located in the Logs folder which is under the main Sierra Chart installation folder (typically C:\SierraChart). Look for the most recent Message Log file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-23 17:11:55] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If experiencing freezing conditions and using the Volume by Price study or related studies, it likely is related to this: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-23 17:13:36

[2021-12-27 10:02:47] #4 [Go To First Post]
User280589 - Posts: 18
Hi Ive been running my system with VP charts open and a candle chart along side for months without issue. No changes have been made to tick size etc, but recently when I try to open the candle charts the system freezes after opening chart, which then crashes the whole platform.

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