Support Board
Date/Time: Tue, 04 Mar 2025 17:58:53 +0000
Data issue and set up help
View Count: 538
| [2021-12-21 22:11:57] |
| Gokhan88 - Posts: 5 |
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Hi I've been trying to get my seirra chart to show live data for about 2 weeks now. I have created and funded (albiet by a small amount) a futures account on amp futures, the amp account number is 146126. I have also subscribed to the denali data feed package. The data/trade service setting is set to SC data - all services. Currently i am receiving no data, I have verified the amp account on sierra charts, when i press verify i get the message 'The (146126) AMP Account is already linked to this Sierra Chart account.' Not quite sure what else is required of me to get live data but your help would be greatly appreciated as this is all very frustrating. Thanks and looking forward to your response. regaards |
| [2021-12-21 22:23:46] |
| John - SC Support - Posts: 38368 |
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The verification of your AMP account did not go through. The message you received about the account being linked, just means that your account is the correct one, but there is a verification status at the bottom of that window and it states "Not Verified". You will need to get with AMP to find out why the verification is not working. Or, if they set you up with a CQG or Rithmic account, then you can just connect to that account to do the verification for your Sierra Chart account. We checked the status of the Denali Exchange Data Feed for your account, and we see that you only completed exchange agreements for the EUREX, but you have not activated any exchanges. What are the exchanges for which you are wanting real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-22 10:40:46] |
| Gokhan88 - Posts: 5 |
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Hi. Thanks for the speedy response.i will get in touch with amp regarding the verification status. I would like to data for CME futures, in particular S&P e mini. Thanks |
| [2021-12-23 15:37:08] |
| John - SC Support - Posts: 38368 |
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Once you get verified (or if you decide to just connect to your order routing account), then you would go through the Setup Instructions for the CME Data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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