Support Board
Date/Time: Tue, 04 Mar 2025 16:37:29 +0000
trade Evaluator
View Count: 1570
| [2021-12-21 20:04:48] |
| SierraTraders - Posts: 69 |
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when trying to load the trade Evaluator data server error saying symbol unknown |
| [2021-12-21 20:36:36] |
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What symbol is this for? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-21 21:30:15] |
| SierraTraders - Posts: 69 |
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Software version: 2335 64-bit | 2021-12-21 15:28:09.726 Primary Thread ID: 10508 | 2021-12-21 15:28:09.726 Usage end date: 2022-05-27 | 2021-12-21 15:28:09.726 Enabled for: Sierra Chart Historical Data Service. | 2021-12-21 15:28:09.726 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-21 15:28:09.726 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-21 15:28:09.726 Enabled for exchange2: fairx_exchange.data | 2021-12-21 15:28:09.726 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-21 15:28:09.726 Current selected Data/Trading service: Trading Evaluator | 2021-12-21 15:28:09.726 Custom symbol settings values: enabled | 2021-12-21 15:28:09.726 Chart Update Interval: 500 | 2021-12-21 15:28:09.726 Intraday Data Storage Time Unit: 1 | 2021-12-21 15:28:09.726 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-21 15:28:09.726 2021-12-21 21:28:09 Local computer time in UTC | 2021-12-21 15:28:09.726 2021-12-21 15:28:09 Local computer time in SC Time Zone | 2021-12-21 15:28:09.726 2021-12-21 21:19:52 Server time in UTC | 2021-12-21 15:28:09.726 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-21 15:28:09.726 Program path: C:\SierraChart\ | 2021-12-21 15:28:09.726 Data Files path: C:\SierraChart\Data\ | 2021-12-21 15:28:09.726 OS Version Number: 10.0 | 2021-12-21 15:28:09.726 Locale Setting: C | 2021-12-21 15:28:09.726 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2021-12-21 15:28:32.565 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-12-21 15:28:32.616 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-21 15:28:32.616 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-12-21 15:28:32.616 Trading Evaluator | Network connection to server complete. | 2021-12-21 15:28:32.669 Trading Evaluator | Starting socket receive thread. | 2021-12-21 15:28:32.669 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2021-12-21 15:28:32.669 Trading Evaluator | Setting DTC encoding to Binary VLS | 2021-12-21 15:28:32.831 Trading Evaluator | Sending logon request message. | 2021-12-21 15:28:32.831 Trading Evaluator | Received logon response. | 2021-12-21 15:28:33.335 Trading Evaluator | Server Name: SC DTC Server. Build=40219. | 2021-12-21 15:28:33.335 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2021-12-21 15:28:33.335 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-12-21 15:28:33.335 Trading Evaluator | Trading is supported. | 2021-12-21 15:28:33.335 Trading Evaluator | Order cancel and replace is supported. | 2021-12-21 15:28:33.335 Trading Evaluator | OCO Orders supported. | 2021-12-21 15:28:33.335 Trading Evaluator | Bracket Orders supported. | 2021-12-21 15:28:33.335 Trading Evaluator | Connected to server complete. | 2021-12-21 15:28:33.335 Triggering next historical data download in queue. | 2021-12-21 15:28:33.335 Triggering next historical data download in queue. | 2021-12-21 15:28:33.335 Triggering next historical data download in queue. | 2021-12-21 15:28:33.335 Triggering next historical data download in queue. | 2021-12-21 15:28:33.335 No download requests in the queue to start downloads for. | 2021-12-21 15:28:33.335 No download requests in the queue to start downloads for. | 2021-12-21 15:28:33.335 No download requests in the queue to start downloads for. | 2021-12-21 15:28:33.335 No download requests in the queue to start downloads for. | 2021-12-21 15:28:33.335 Trading Evaluator | Starting real-time market data updates for: ESH22. ID: 1 | 2021-12-21 15:28:33.521 Trading Evaluator | Requesting security definition data for: ESH22. ID: 1 | 2021-12-21 15:28:33.521 Added historical Intraday data request for ESH22 to the queue. | 2021-12-21 15:28:33.521 Intraday data recording state for symbol ESH22 is set to download 'Pending'. | 2021-12-21 15:28:33.521 Triggering next historical data download in queue. | 2021-12-21 15:28:33.521 Delaying start of download for ESH22 | 2021-12-21 15:28:33.538 Symbol Error - ESH22 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2021-12-21 15:28:33.572 Trading Evaluator | Received security definition for symbol ESH22 | 2021-12-21 15:28:33.647 HD Request # 6 | Downloading Intraday chart data for ESH22 to the file ESH22.scid. Service: cme | 2021-12-21 15:28:34.153 HD Request # 6 | Download start date-time: 2021-12-21 15:15:00.000000. File last date-time: 2021-12-21 15:15:00.662000 | 2021-12-21 15:28:34.154 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2021-12-21 15:28:34.154 Socket (2) | Creating socket. | 2021-12-21 15:28:34.154 Socket (2) | New receive buffer size: 5242880 | 2021-12-21 15:28:34.154 Socket (2) | Connecting to IP: 216.1.90.130. | 2021-12-21 15:28:34.154 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-12-21 15:28:34.272 HD Request # 6 | Sending historical data logon request message. | 2021-12-21 15:28:34.272 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-12-21 15:15:00. Record interval: 1. Symbol: ESH22 | 2021-12-21 15:28:34.780 HD Request # 6 | Decompressing data. | 2021-12-21 15:28:34.834 HD Request # 6 | Receiving Intraday data for ESH22 starting at 2021-12-21 15:15:00.662000 | 2021-12-21 15:28:34.835 Socket (2) | CloseSocket call. | 2021-12-21 15:28:34.835 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-12-21 15:28:34.835 Historical data download thread signaled to stop. | 2021-12-21 15:28:34.835 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-12-21 15:15:00.662000 | 2021-12-21 15:28:34.836 HD Request # 6 | Received 87 Intraday data records from 2021-12-21 15:15:00.662000 to 2021-12-21 15:18:34.861000 (3.6 minutes) and wrote 87 records for ESH22 | 2021-12-21 15:28:34.836 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-12-21 21:18:34.861000 | 2021-12-21 15:28:34.842 HD Request # 6 | Completion time: 0s | 2021-12-21 15:28:34.842 HD Request # 6 | Intraday data download complete for ESH22. Unique request ID: 6 | 2021-12-21 15:28:34.842 Removing historical data download ID 6. | 2021-12-21 15:28:34.842 Real-time Intraday chart data file updates started for ESH22 | 2021-12-21 15:28:34.842 Opened cached Intraday file: C:\SierraChart\Data\ESH22.scid. Thread ID: 10508 | 2021-12-21 15:28:34.843 Intraday chart data file opened for ESH22 | 2021-12-21 15:28:34.843 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-12-21 15:28:34.843 Triggering next historical data download in queue. | 2021-12-21 15:28:34.843 No download requests in the queue to start downloads for. | 2021-12-21 15:28:34.843 Socket (2) | Socket gracefully closed by remote side. | 2021-12-21 15:28:34.887 Socket (2) | Closed. | 2021-12-21 15:28:34.887 |
| [2021-12-21 22:07:00] |
| John - SC Support - Posts: 38355 |
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The problem is that you do not have any exchanges activated on the Denali Exchange Data Feed. Therefore, you are not setup to get any real-time data from us, which is necessary to use the Trading Evaluator. If you are wanting to use Delayed Data with our Trading Evaluator, then you would need to select the Trading Evaluator-Delayed service. If you are wanting to get the Real-Time data from us, then you would need to activate an exchange on the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just be aware that you will need to connect to your live, funded, futures trading account at least once a month to prove to the CME Group that you have the account in order to qualify for the non-professional exchange fees. Refer to the following for more information and instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-22 20:26:26
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