Support Board
Date/Time: Tue, 04 Mar 2025 15:05:10 +0000
Missing NYSE data
View Count: 553
| [2021-12-20 20:01:59] |
| AMGAMG - Posts: 10 |
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Hi, I activated real time data for US Equities and I'm missing NYSE real-time data. NASDAQ symbols work, but NYSE symbols aren't showing up when I type them into my chart. Thank you. |
| [2021-12-20 20:06:45] |
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Go to one of those charts for an NYSE symbol and follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-20 21:08:29] |
| AMGAMG - Posts: 10 |
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It won't bring the symbol up. I type AMC, it brings up AMD's chart. I type in AMZN, it brings up BFRI. I've attached a video showing this. Here is the message log: Software version: 2335 64-bit | 2021-12-20 16:04:15.453 Primary Thread ID: 27444 | 2021-12-20 16:04:15.453 Usage end date: 2022-01-03 | 2021-12-20 16:04:15.453 Enabled for: Advanced Features 2. | 2021-12-20 16:04:15.453 Enabled for: Sierra Chart Historical Data Service. | 2021-12-20 16:04:15.453 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-12-20 16:04:15.453 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-20 16:04:15.453 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-20 16:04:15.453 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-12-20 16:04:15.453 Enabled for exchange: Euronext Equities Delayed | 2021-12-20 16:04:15.453 Enabled for exchange2: CME (Trading Account Required) | 2021-12-20 16:04:15.453 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-20 16:04:15.453 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-20 16:04:15.453 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-20 16:04:15.453 Enabled for exchange2: fairx_exchange.data | 2021-12-20 16:04:15.453 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-20 16:04:15.453 Current selected Data/Trading service: SC Data - All Services | 2021-12-20 16:04:15.453 Custom symbol settings values: enabled | 2021-12-20 16:04:15.453 Chart Update Interval: 500 | 2021-12-20 16:04:15.453 Intraday Data Storage Time Unit: 0 | 2021-12-20 16:04:15.453 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-20 16:04:15.453 2021-12-20 21:04:15 Local computer time in UTC | 2021-12-20 16:04:15.453 2021-12-20 16:04:15 Local computer time in SC Time Zone | 2021-12-20 16:04:15.453 2021-12-20 18:49:25 Server time in UTC | 2021-12-20 16:04:15.453 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-12-20 16:04:15.453 Program path: C:\SierraChart\ | 2021-12-20 16:04:15.453 Data Files path: C:\SierraChart\Data\ | 2021-12-20 16:04:15.453 OS Version Number: 10.0 | 2021-12-20 16:04:15.454 Locale Setting: C | 2021-12-20 16:04:15.454 DLLs: TicinoSuite_64.dll, UserContributedStudies_64.dll, VolumeeMultiplier.dll | 2021-12-20 16:04:15.454 Allowed protected custom studies: TicinoSuite | 2021-12-20 16:04:15.454 Added historical Intraday data request for AMD to the queue. | 2021-12-20 16:04:46.396 Intraday data recording state for symbol AMD is set to download 'Pending'. | 2021-12-20 16:04:46.396 Triggering next historical data download in queue. | 2021-12-20 16:04:46.396 HD Request # 11 | Downloading Intraday chart data for AMD to the file AMD.scid. Service: equities.us | 2021-12-20 16:04:46.396 Reloading all charts with filename: AMD.scid | 2021-12-20 16:04:46.553 HD Request # 11 | Download start date-time: 2021-06-17 17:04:46.000000. File last date-time: 00:00:00.000000 | 2021-12-20 16:04:46.554 HD Request # 11 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2021-12-20 16:04:46.554 Socket (3) | Creating socket. | 2021-12-20 16:04:46.572 Socket (3) | New receive buffer size: 5242880 | 2021-12-20 16:04:46.572 Socket (3) | Connecting to IP: 8.18.161.133. | 2021-12-20 16:04:46.572 AMD[M] 30 Min #4 | Reloading chart. | 2021-12-20 16:04:46.586 AMD[M] 30 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.590 AMD[M] 30 Min #2 | Reloading chart. | 2021-12-20 16:04:46.591 AMD[M] 30 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.594 AMD[M] 1 Day #9 | Reloading chart. | 2021-12-20 16:04:46.595 AMD[M] 1 Day #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.598 AMD[M] 5 Min #10 | Reloading chart. | 2021-12-20 16:04:46.599 AMD[M] 5 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.602 HD Request # 11 | Setting DTC encoding to Binary VLS | 2021-12-20 16:04:46.602 HD Request # 11 | Sending historical data logon request message. | 2021-12-20 16:04:46.602 AMD[M] 1 Day #5 | Reloading chart. | 2021-12-20 16:04:46.604 AMD[M] 1 Day #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.606 AMD[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:04:46.679 AMD[M] 30 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.682 AMD[M] 1 Day #6 | Reloading chart. | 2021-12-20 16:04:46.849 AMD[M] 1 Day #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.852 AMD[M] 30 Min #1 | Reloading chart. | 2021-12-20 16:04:46.854 AMD[M] 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.856 AMD[M] 30 Min #3 | Reloading chart. | 2021-12-20 16:04:46.858 AMD[M] 30 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.860 AMD[M] 30 Min #8 | Reloading chart. | 2021-12-20 16:04:46.861 AMD[M] 30 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-12-20 16:04:46.864 HD Request # 11 | Requesting Intraday data. Start date-time: 2021-06-17 17:04:46. Record interval: 0. Symbol: AMD | 2021-12-20 16:04:47.089 HD Request # 11 | Decompressing data. | 2021-12-20 16:04:47.121 HD Request # 11 | Receiving Intraday data for AMD starting at 2021-06-17 17:04:46.240000 | 2021-12-20 16:04:47.199 HD Request # 11 | Timestamp of first Intraday data file record written: 2021-06-17 17:04:46.240000 | 2021-12-20 16:04:47.243 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:04:47.355 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:04:47.378 AMD[M] 5 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:04:47.690 AMD[M] 30 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:04:47.787 Socket (3) | CloseSocket call. | 2021-12-20 16:05:22.675 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-20 16:05:22.675 Historical data download thread signaled to stop. | 2021-12-20 16:05:22.679 HD Request # 11 | Received 24409694 Intraday data records from 2021-06-17 17:04:46.240000 to 2021-12-20 16:05:06.736002 (186.0 days) and wrote 24409694 records for AMD | 2021-12-20 16:05:22.679 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2021-12-20 21:05:06.736002 | 2021-12-20 16:05:22.680 Added 2 Time and Sales records to Intraday data file for AMD after download. | 2021-12-20 16:05:22.680 HD Request # 11 | Completion time: 36s | 2021-12-20 16:05:22.681 HD Request # 11 | Intraday data download complete for AMD. Unique request ID: 11 | 2021-12-20 16:05:22.681 Removing historical data download ID 11. | 2021-12-20 16:05:22.681 Real-time Intraday chart data file updates started for AMD | 2021-12-20 16:05:22.681 Intraday chart data file opened for AMD | 2021-12-20 16:05:22.681 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2021-12-20 16:05:22.681 Triggering next historical data download in queue. | 2021-12-20 16:05:22.681 No download requests in the queue to start downloads for. | 2021-12-20 16:05:22.681 Socket (3) | Socket gracefully closed by remote side. | 2021-12-20 16:05:22.691 Socket (3) | Closed. | 2021-12-20 16:05:22.691 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:05:22.856 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:05:22.870 AMD[M] 5 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:05:23.109 AMD[M] 30 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:05:23.185 Opened cached Intraday file: C:\SierraChart\Data\AMD.scid. Thread ID: 28220 | 2021-12-20 16:05:27.676 AMD[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:05:27.864 BFRI[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:05:33.281 BFRI[M] 30 Min #8 | Reloading chart. | 2021-12-20 16:05:33.353 BFRI[M] 30 Min #3 | Reloading chart. | 2021-12-20 16:05:33.357 BFRI[M] 30 Min #1 | Reloading chart. | 2021-12-20 16:05:33.360 BFRI[M] 1 Day #6 | Reloading chart. | 2021-12-20 16:05:33.364 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:05:33.462 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:05:33.468 BFRI[M] 30 Min #2 | Reloading chart. | 2021-12-20 16:05:33.585 BFRI[M] 30 Min #4 | Reloading chart. | 2021-12-20 16:05:33.589 BFRI[M] 1 Day #5 | Reloading chart. | 2021-12-20 16:05:33.600 BFRI[M] 5 Min #10 | Reloading chart. | 2021-12-20 16:05:33.604 BFRI[M] 1 Day #9 | Reloading chart. | 2021-12-20 16:05:33.608 BFRI[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:05:33.782 BFRI[M] 30 Min #1 | Reloading chart. | 2021-12-20 16:05:33.857 BFRI[M] 30 Min #3 | Reloading chart. | 2021-12-20 16:05:33.861 BFRI[M] 1 Day #6 | Reloading chart. | 2021-12-20 16:05:33.866 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:05:33.973 BFRI[M] 30 Min #4 | Reloading chart. | 2021-12-20 16:05:34.087 BFRI[M] 30 Min #2 | Reloading chart. | 2021-12-20 16:05:34.090 BFRI[M] 1 Day #9 | Reloading chart. | 2021-12-20 16:05:34.100 BFRI[M] 5 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:05:34.608 AMD[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:06:28.397 AMD[M] 30 Min #2 | Reloading chart. | 2021-12-20 16:06:28.589 AMD[M] 30 Min #4 | Reloading chart. | 2021-12-20 16:06:28.592 AMD[M] 1 Day #9 | Reloading chart. | 2021-12-20 16:06:28.603 AMD[M] 5 Min #10 | Reloading chart. | 2021-12-20 16:06:28.608 AMD[M] 1 Day #5 | Reloading chart. | 2021-12-20 16:06:28.613 AMD[M] 30 Min #1 | Reloading chart. | 2021-12-20 16:06:28.863 AMD[M] 30 Min #8 | Reloading chart. | 2021-12-20 16:06:28.867 AMD[M] 1 Day #6 | Reloading chart. | 2021-12-20 16:06:28.871 AMD[M] 30 Min #3 | Reloading chart. | 2021-12-20 16:06:28.876 AMD[M] 30 Min #4 | Reloading chart. | 2021-12-20 16:06:29.092 AMD[M] 30 Min #2 | Reloading chart. | 2021-12-20 16:06:29.097 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:06:29.102 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Default2.Cht | 2021-12-20 16:06:29.128 AMD[M] 1 Day #9 | Reloading chart. | 2021-12-20 16:06:29.145 AMD[M] 30 Min #3 | Reloading chart. | 2021-12-20 16:06:29.370 AMD[M] 30 Min #1 | Reloading chart. | 2021-12-20 16:06:29.385 AMD[M] 30 Min #7 | Reloading chart. | 2021-12-20 16:06:29.402 AMD[M] 1 Day #6 | Reloading chart. | 2021-12-20 16:06:30.368 AMD[M] 5 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Default2.Cht | 2021-12-20 16:06:32.099 |
Private File Attachment Deleted. |
| [2021-12-20 21:58:19] |
| John - SC Support - Posts: 38341 |
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There are two different ways to enter a symbol through the keyboard, depending on whether a file exists for the symbol or does not. Refer to the following and the section after it: Changing the Symbol of a Chart: Quickly Changing the Symbol of a Chart to a Symbol for which a Data File Exists What you have happening is that you must not have opened a chart for AMZN in the past, therefore the system is opening the first file it can find that matches closest to what you typed in. If you do not know if you have a file or not, then the safest way to do this is to use the '/' option as defined when you do not have an existing file. It will get the data for the entered symbol whether the file exists or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-20 22:05:45] |
| AMGAMG - Posts: 10 |
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The '/' solved it, thank you so much!
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