Support Board
Date/Time: Tue, 04 Mar 2025 15:09:54 +0000
flattening a trade that closed a split second before.
View Count: 546
| [2021-12-16 19:07:09] |
| User493952 - Posts: 4 |
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when i try to flatten a trade that reached its profit target and closed a split second before, sierra chart creates another order which cannot be canceled (sometimes it says pending cancel) and in some cases the order will eventually go away, but today, it created an order which will not go away and which shows up on the infinity DOM (but does not execute even if the price goes thru it). when i try to cancel it on the infinity DOM. it says 'could not send or receive data from yesTrader backend servers: connection not opened or has been closed. transact is looking into this, but i never have the problem if flattening the trade from the DOM; only sierra chart.
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| [2021-12-16 21:55:39] |
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First we recommend not using Transact and changing to our Teton order routing service: Sierra Chart Teton Futures Order Routing This is strictly a Transact issue. Not Sierra Chart: sierra chart creates another order which cannot be canceled (sometimes it says pending cancel) and in some cases the order will eventually go away, but today, it created an order which will not go away and which shows up on the infinity DOM (but does not execute even if the price goes thru it).
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-16 21:56:13
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| [2021-12-17 15:49:24] |
| User493952 - Posts: 4 |
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you say will stop supporting order routing thru transact in january. will you still support the data feed?
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| [2021-12-18 01:32:51] |
| Sierra_Chart Engineering - Posts: 18641 |
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Either January or February in newer versions. Although complete support for Transact will come to an end in the coming months. We are very anxious though to phase out Transact and it is long overdue. You should not stay on Transact. We want to provide quality services and this provides the highest quality service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-18 01:57:10
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