Support Board
Date/Time: Tue, 04 Mar 2025 18:03:40 +0000
Historical Data does not appear
View Count: 889
| [2021-12-16 07:57:40] |
| User260950 - Posts: 10 |
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Hello SC Team I have an AMP account with Rithmic datafeed/trading service and I also want to trade with the Sierra Chart platform. Since beginning of this week, it is not possible to load the historical data anymore. With other platforms, AMP/Rithmic is running well. When I log out and switch to SC, the descripted problem appears again. Responce: “Downloading historical data. Bars may not appear until done” Also after 15 minutes nothing happens. Message Log: ESZ1.CME 1 Min #1 | Reloading chart. | 2021-12-16 07:11:14.655 Rithmic Direct - DTC | Starting real-time market data updates for: ESZ1.CME. ID: 7 Service code: rithmic.trading | 2021-12-16 07:11:14.730 Rithmic Direct - DTC | Requesting security definition data for: ESZ1.CME. ID: 7 | 2021-12-16 07:11:14.730 Added historical Intraday data request for ESZ1.CME to the queue. | 2021-12-16 07:11:14.730 Intraday data recording state for symbol ESZ1.CME is set to download 'Pending'. | 2021-12-16 07:11:14.730 Triggering next historical data download in queue. | 2021-12-16 07:11:14.730 Delaying start of download for ESZ1.CME | 2021-12-16 07:11:14.730 HD Request # 10 | Downloading Intraday chart data for ESZ1.CME to the file ESZ1.CME.scid. Service: rithmic.trading | 2021-12-16 07:11:19.406 HD Request # 10 | Download start date-time: 2021-12-13 14:41:28.000000. File last date-time: 2021-12-13 14:41:28.326004 | 2021-12-16 07:11:19.407 HD Request # 10 | Using server: rsc.rithmic.com port 50505. Use encryption. | 2021-12-16 07:11:19.407 Socket (1) | Creating socket. Using TLS 1.2. | 2021-12-16 07:11:19.408 Socket (1) | New receive buffer size: 5242880 | 2021-12-16 07:11:19.408 Socket (1) | Connecting to IP: 216.57.156.163. | 2021-12-16 07:11:19.408 HD Request # 10 | Sending historical data logon request message. | 2021-12-16 07:11:19.543 HD Request # 10 | Requesting Intraday data. Start date-time: 2021-12-13 14:41:28. Record interval: 0. Symbol: ESZ1.CME | 2021-12-16 07:11:19.955 HD Request # 10 | Receiving Intraday data for ESZ1.CME starting at 2021-12-13 14:41:28.148000 | 2021-12-16 07:11:20.096 ESZ1.CME 1 Min #1 | Reloading chart. | 2021-12-16 07:11:21.515 Could you please support? Thanks Arno |
| [2021-12-16 15:05:47] |
| User868766 - Posts: 11 |
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i also currently have an eval account with Topstep and was availed Rithmic Credentials , and it connected perfectly , BUT my charts arent rendering in real time and its only the DOM thats working at present in real time , so am confused at to why my charts or footprints or heatmaps arent loading in real time ?
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| [2021-12-16 17:54:02] |
| John - SC Support - Posts: 38368 |
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Refer to the following: Historical Data on the New Rithmic Connection ----------- With regards to your data not working properly with TopStep, if you are getting the DOM updating correctly, then your data should be there as well. Make sure you are scrolled all the way to the end of the chart to ensure that you will see new bars as they are added. If that is not the issue, then give us a screenshot showing what you are seeing by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage And also get us your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-16 18:35:20] |
| User868766 - Posts: 11 |
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File attached have attached both images for the chart info not rendering viz a viz DOM real time going on as well as message log beacuase i also dont get the Blue BOX that normal shows "historical data download .Bars may not appear until done even." Date Time Of Last Edit: 2021-12-16 18:38:18
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 Screenshot 2021-12-16 213232.png / V - Attached On 2021-12-16 18:32:54 UTC - Size: 54.58 KB - 135 views Screenshot 2021-12-16 213432.png / V - Attached On 2021-12-16 18:34:52 UTC - Size: 114.93 KB - 128 views |
| [2021-12-16 19:28:29] |
| John - SC Support - Posts: 38368 |
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First, what is the symbol of the chart for which you supplied the image? Second, what are the Chart Settings for that chart, in particular the settings related to the days that are displayed? Third, do you have a Trade and Current Quote Symbol set for that chart and if so, what is it set to? Is the option "Use as Trade Only Symbol" enabled or not? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-16 19:38:50] |
| User868766 - Posts: 11 |
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FIRST , am using ESH2.CME (for rithmic and also did translate symbol to data service ) aswell SECOND, as far back as 10 days max for me THRIRD, trade and current Quote Symbol is N/A not active I decided to reset and start a fresh my Sierra chart and when i setup rithmic it works very welluntil when i disconnect and when it starts to download , the historical data wont download and the Trading DOM will continue chugging in real time while the Charts arent rendering in real time similar to the DOM Date Time Of Last Edit: 2021-12-16 20:02:44
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| [2021-12-16 21:47:18] |
| John - SC Support - Posts: 38368 |
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The reason for what you are seeing with the "fresh" instance is due to a lack of historical data from Rithmic. Refer to the following information: Historical Data on the New Rithmic Connection For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-17 06:03:23] |
| User868766 - Posts: 11 |
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well apparently this fix is only working on my ES charts as my NQ charts arent loading at all and still blacked out, plus it works and doesnt
Date Time Of Last Edit: 2021-12-17 10:25:58
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| [2021-12-28 16:20:51] |
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Users must use the Denali Exchange Data Feed which is provided by Sierra Chart, for the best, most reliable and fastest market data: Denali Exchange Data Feed Do not rely on Rithmic data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-28 16:20:57
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