Support Board
Date/Time: Tue, 04 Mar 2025 22:27:04 +0000
Market Depth His Graph
View Count: 1364
| [2022-01-06 18:40:37] |
| conr - Posts: 204 |
|
Here is another shot. This time with all thresholds set to 40. Look at the black on the MDHG in the 4697 area. https://www.sierrachart.com/image.php?Image=1641494267857.png |
| [2022-01-06 19:17:22] |
| John - SC Support - Posts: 38379 |
|
A couple more things to check: - Ensure that your data is set to save at every tick by going to Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit and ensuring that this is set to 1 Tick. - Let us know what your Chart Update Interval is set to in Chart >> Chart Settings >> Advanced Settings >> Chart Update Interval. If this is set to 0 (meaning use the Global Setting for this), then let us know what the value is set to at Global Settings >> General Settings >> Chart Update Interval in Milliseconds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-06 19:22:52] |
| conr - Posts: 204 |
|
Yes, 1 Tick. Using Global Setting and that is set to 900 |
| [2022-01-06 19:28:18] |
| John - SC Support - Posts: 38379 |
|
Set your Global Chart Update Interval to 500 and let us know if you see any difference.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-06 19:56:38] |
| conr - Posts: 204 |
|
No change.
|
| [2022-01-06 21:52:14] |
| John - SC Support - Posts: 38379 |
|
Let us know when we can call and connect to your system to take a look at what is occurring. Also, make sure the phone number for your account is correct as shown at the following link (that is the number we will call): https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-06 22:56:05] |
| conr - Posts: 204 |
|
Will tomorrow January 7th at 9 AM central time work?
|
| [2022-01-06 23:45:20] |
| John - SC Support - Posts: 38379 |
|
Yes, that time will work. We will give you a call at that time. Note that we call using Skype, so there will not be an incoming number so ensure you pick up at that time even if it shows as a possible spam call.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: