Support Board
Date/Time: Tue, 04 Mar 2025 10:31:57 +0000
Newbie
View Count: 501
| [2021-12-08 16:29:48] |
| UserLaz - Posts: 1 |
|
I am new to this platform and started to download and install Sierra Chart but all failed in the end. I saved the log got redirected here any help will be much appreciated tried to install everything in downloads folder and not the program folder so kinda lost as to where to go from here
Date Time Of Last Edit: 2021-12-08 16:32:46
|
 Installer Log 2021-12-08 162022.log - Attached On 2021-12-08 16:31:34 UTC - Size: 115.73 KB - 306 views |
| [2021-12-08 16:58:08] |
| John - SC Support - Posts: 38341 |
|
The log file shows the following: Failed to create folder: C:\Users\DLaz7\Downloads\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Access is denied.
The account you are using when you tried to install Sierra Chart is not allowed to create directories in the Download folder, or something else is blocking it. Refer to the following: Software Download: Resolving 'Access is Denied' Errors Also, you should not install Sierra Chart (or any program) into your Downloads folder. Our recommendation is to install to the top-level of your data drive (C: if you just have a single drive on your computer). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: