Support Board
Date/Time: Fri, 07 Feb 2025 15:04:45 +0000
Alerts
View Count: 645
| [2021-12-03 01:22:35] |
| User169391 - Posts: 62 |
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Hi, Thought I had this fixed but I didnt. I have alerts set on my chart to show a up arrow and to notify me via text and email. The alerts(up arrow, are showing on my chart but no notification or text being sent). Checked alert log and it is not registering the alert. The thing is if I replay the chart it works fine and the text/email is sent. Any suggestions as to what the trouble may be? I am using an overlay study and a crossover function in a colour bar based on an alert study. thanks |
| [2021-12-03 15:22:31] |
| John - SC Support - Posts: 37808 |
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Keep in mind that when the Color Bar Based On Alert Condition is initially calculated, you will get the visual indications, but the alert is not actually activated. You then have to wait for the real-time updates to cause the alert to trigger, in which case it will then give you the proper indications (sound/email/etc.) as you have the Alert Number set to do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 18:20:12] |
| User169391 - Posts: 62 |
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thanks for the response........... Is there anything I can change/check? As the alert does not activate no matter what the time interval after the visual indication on the chart. If I replay the chart it works fine.
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| [2021-12-03 18:35:25] |
| John - SC Support - Posts: 37808 |
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Are you letting the chart run normally, and then still not getting the auditory signal when the alert goes true for a bar? Also, depending on your alert conditions, you may need to enable the option for Reset Alert Condition on New Bar, as keep in mind that the alert needs to go from a False to a True state in order to signal properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 18:56:54] |
| User169391 - Posts: 62 |
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Yes John, thats correct. Chart running normally does not activate the alert(can see the arrow on the chart but no sound, text or email). Does not register in the alert log. Will check my settings for the Reset alert condition on new bar. thanks |
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