Support Board
Date/Time: Mon, 06 Jan 2025 08:56:42 +0000
Daily candles not visible and gaps.
View Count: 938
[2021-12-02 19:52:00] |
User401589 - Posts: 5 |
Dear Support, It is a couple of weeks that I am experiencing gaps and not visible candles in the daily chart. All the other timeframes work correctly. Thanks in advance. Kind regards |
[2021-12-02 23:13:04] |
John - SC Support - Posts: 36980 |
The first thing to do is to try redownloading the data for the missing areas. Refer to the following: https://www.sierrachart.com/index.php?page=doc/helpdetails6.html#h6.3 If this does not resolve it, then we would need an image of the chart showing the missing data and we will proceed from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-12-13 17:05:45] |
User401589 - Posts: 5 |
This is the image of the daily charts with the last candle not complete. https://www.sierrachart.com/image.php?Image=1639415092100.png |
[2021-12-13 19:15:21] |
John - SC Support - Posts: 36980 |
What exactly is wrong with the image you provided. Offhand, we do not see anything that looks like an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-12-13 20:36:24] |
User401589 - Posts: 5 |
The last candles are not painted according to the OHLC values of the day but from the time that I turn on Sierra Chart on my PC, resulting gaps with the previous days and smaller candles than the exact ones.
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[2021-12-14 15:01:00] |
John - SC Support - Posts: 36980 |
It does not appear that you are getting the data from the Denali Exchange Data Feed. Please check the setting Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds and set this to Yes. If it was set to No and you change it to Yes, then after you close that window, you will need to select File >> Disconnect, followed by File >> Connect to Data Feed. Then you will need to redownload the data for the chart by having the chart selected for which you want to redownload the data and then selecting Edit >> Delete All Data and Download, then select all the contracts and redownload the data. You will get the historical and current data coming from the Denali Exchange Data Feed in this case. If the setting above is already set to Yes, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-12-14 17:12:09] |
User401589 - Posts: 5 |
It works perfectly. Thanks!
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