Support Board
Date/Time: Tue, 04 Mar 2025 07:45:11 +0000
Connection issue
View Count: 761
| [2021-12-02 15:23:12] |
| danny0875 - Posts: 4 |
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SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT FIX: Insufficient permissions : route does not exist for clientCompId LIVE_SIERRA_1, route : 1170621 , 7.. Text: Parent order. Tag: CL-STD.twconfig. Internal Order ID: 2642. Service Order ID: 6452432. Symbol: MCLF22_FUT_NYMEX. Account: 737C9121 | 2021-12-01 19:28:53.675 * Hi, I am receiving the above message when trying to execute an order. Please advise. Thank you. |
| [2021-12-02 18:09:03] |
| danny0875 - Posts: 4 |
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anny0875 - Posts: 1 (Public) Diego Tantillo (Not publicly displayed) | Usage Ending Date: 2021-12-27 | Denali Exchange Data Feed Included with Package SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT FIX: Insufficient permissions : route does not exist for clientCompId LIVE_SIERRA_1, route : 1170621 , 7.. Text: Parent order. Tag: CL-STD.twconfig. Internal Order ID: 2642. Service Order ID: 6452432. Symbol: MCLF22_FUT_NYMEX. Account: 737C9121 | 2021-12-01 19:28:53.675 * Hi, I am receiving the above message when trying to execute an order. Please adv |
| [2021-12-02 18:28:35] |
| SC Support - Posts: 1939 |
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If a Trading Technologies User and/or Account is not properly configured by the clearing firm it will result in order rejections. If you encounter the below order rejections as indicated in the Trade >> Trade Service Log, then your clearing firm needs to make the changes as shown in the screenshots below. Rejection message: Text: Insufficient permissions : route does not exist for clientCompId LIVE_SIERRA_3, route : 94008 , 7. [Link] - [Top] Solution: see the screenshots attached, they will be helpful to your broker as he works on fixing the set-up configuration on TT. https://web.archive.org/web/20200926021450/https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php Date Time Of Last Edit: 2021-12-02 18:37:42
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| [2021-12-02 19:14:00] |
| SC Support - Posts: 1939 |
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Hi Diego, we have been advised by Advantage Futures that you have been moved to the NEW Sierra Chart Direct Order Routing Service, which we call Teton Order Routing, here are your set-up instructions: Sierra Chart Teton Futures Order Routing: Setup Instructions |
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