Support Board
Date/Time: Tue, 04 Mar 2025 07:35:53 +0000
DOM settings
View Count: 597
| [2021-12-02 14:22:41] |
| six steps - Posts: 42 |
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Good day, I am using version 2328 64 bit. When I move my limit order in SIM my scales and stops do not move as they should. Then I switch to live and I move my limit order, and it moves my scales and stops as it should. |
DOM1.PNG| [2021-12-02 16:23:34] |
| John - SC Support - Posts: 38341 |
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Sorry, but we are not able to understand exactly what you are seeing from your images. Can you please give us some more information on exactly what is occurring when you are in Sim mode that is not happening when in live.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 16:35:42] |
| six steps - Posts: 42 |
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In the DOM1 pic is SIM when I move the limit order, the remainders and stops should move as one group, but they don't. If you look in DOM2 pic, you see that only the limit order moved. Dom3 and DOM4 pic shows that I was able to move the limit order and everything moved as one group
Date Time Of Last Edit: 2021-12-02 16:37:52
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| [2021-12-02 18:49:08] |
| John - SC Support - Posts: 38341 |
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The one thing to keep in mind is that the items do not move as a group on the screen, but rather update after you move the parent order and then accept the new position. Also, make sure you do not have any studies controlling the Targets and/or Stops, such as the Trade Management by Study study. If the above does not explain the issue, then we need to know how you are moving the parent order. Are you using the pointer, or a keyboard shortcut or something else. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 19:13:01] |
| six steps - Posts: 42 |
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Right I move the parent order and approve the movement but the parent moves only.
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| [2021-12-02 21:15:27] |
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We have identified the reason for the problem. It affects the Sierra Chart direct CME order routing service for simulated orders only. We will have this resolved with a new release coming out tomorrow. The problem is that with this service, the adjustment of the child orders is done on the server. There is not consideration of that when in simulation mode. In simulation mode this needs to be done on the client side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 22:32:49] |
| John - SC Support - Posts: 38341 |
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We have taken care of this and put out release 2333. Please update to the current release in order to get the fix. You can update using the instructions at the following link: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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