Support Board
Date/Time: Mon, 10 Mar 2025 10:24:37 +0000
Choppy price action
View Count: 1081
| [2021-11-24 15:23:10] |
| Steve Leon - Posts: 312 |
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the price action today is extremely choppy in ES. My internet connection is working very well based on upload and download speeds I am using 0=global for milliseconds I am attaching a short video of the action i am seeing Is this the data feed ? I dont have another datafeed right now that i can compare it to I dont think its the price action even though it is a bit choppy Is there anything I can do to smotth out the flow on the Trade DOM ? |
Private File |
| [2021-11-24 17:12:20] |
| John - SC Support - Posts: 38516 |
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The only thing we can suggest if you feel that the DOM is lagging is to change the Chart Update Interval. Refer to the following: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-24 18:09:55] |
| Steve Leon - Posts: 312 |
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Do you have any suggestions (or ways to think about) what value to use. I tried a few values before and it did not seem to make a difference. Tried 10, 100 and 1000
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| [2021-11-24 18:22:18] |
| John - SC Support - Posts: 38516 |
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The default is typically 500, but it depends on what your Global Setting is set to. If it is still at the default of 500, then a setting of 100 should be enough to see a difference. 10 is the fastest you can set it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-21 15:56:30] |
| Steve Leon - Posts: 312 |
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So i have been experiencing a lot of problems using the Trade DOM. I have been in contact with several other people. It seems like I am not the only one experiencing this problem. The problem is that the price action on the Trade DOm is extremely choppy/slow/delayed and does not allow for scalp type trading. This is disappointing given the otherwise great functionality. I have been in touch with my broker Ian Blanke at Edge Clear. He told me to reach out to you. He states that he has at least one other client that that has reported the same thing and apparently it is attributed to the Teton Order routing service. I will attach a video from todays Open at 9:30 DST of the June ES contract. I compare the price action to a Jigsaw DOM using CQG and then two SC DOM. A newly created one and then one with copied drawings/price overlays. I saw no difference in the two Sierra DOM's related to the price overlay. Please give me some help with this. I would like to continue to be able to use Sierra; but I cannot continue to use it the way it stands now Thank you Steven Leon |
Attachment Deleted. Private File |
| [2022-03-21 16:22:21] |
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Refer to: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM And be sure to follow the information given! Do not just simply use too many charts in an instance and think you will have good performance. If you are looking for very high performance just use a single Trading DOM in the main instance of Sierra Chart. Please do what we say and do not ignore the information given. Yes we are familiar with this: I have been in touch with my broker Ian Blanke at Edge Clear. He told me to reach out to you. He states that he has at least one other client that that has reported the same thing and apparently it is attributed to the Teton Order routing service.
This is someone who is looking for very high performance with updates with the Trading DOM and performance improvements were made and this user no longer has any issue. This was resolved over two months ago and is out of date information. The reason for a difference with Teton, is because it uses native exchange prices, and the prices have to be multiplied by a multiplier when displayed in some cases. We implemented an optimization for this which remove this multiplication from the primary thread and it is only done as necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 02:38:34] |
| Steve Leon - Posts: 312 |
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First problem i am running into is that i previously set up sub intances. i believe a total of four of them. How can i quickly erase them or delete them ? I tried doing it through open chartbook and then delete Also is it ok for me to place the Trade DOM into Sub-instance 2 for example or doe it have to be in the main sub instance ? Do you think there is any benefit in setting up a second Sierra platform to do this ? (would prefer not to do this but just want to get your thoughts). Thank you Steven Leon |
| [2022-03-22 02:47:08] |
| Steve Leon - Posts: 312 |
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sorry i re-read your message and it says that i should put the trading DOM in the main instance. all my charts are in my main instance. how should i g o about making this switch to put the trade DOM in my main instance and the other charts in the sub instances. Also how can i delete old chartbooks from the the other instances that i had previously set up. Was not able to do (asked same question in last message) Thank you |
| [2022-03-22 21:35:03] |
| Steve Leon - Posts: 312 |
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Just following up the last two messages i sent To summarize 1) i dont know how to delete/erase the chartbooks that are present in my sub instances ? 2) Do you suggest i start a second platform for the Trade DOM or place it in my present platform in the main instance ? Thank you Steven Leon |
| [2022-03-22 21:42:27] |
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We apologize for the delay. Will be following up with documentation on this, this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 21:42:34
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| [2022-03-23 13:15:38] |
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Sorry we got delayed on this. We are still working on the documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-23 20:33:24] |
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Here is the documentation: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Automatically Copying Files from the Main Instance to Sub Instance (Automatically Copying Files from the Main Instance to Sub Instance) Let us know if this is not clear. Also is it ok for me to place the Trade DOM into Sub-instance 2 for example Do you think there is any benefit in setting up a second Sierra platform to do this ? (would prefer not to do this but just want to get your thoughts). The sub instance is the easiest and most efficient way to do this. So the answer is no. But second platform is effectively what happens with a sub instance. It is just managed automatically.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 20:36:06
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| [2022-03-23 23:56:02] |
| Steve Leon - Posts: 312 |
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When it says to back up files in a sub instance. Not totally clear on how best to do this ? If you could clarify. What I was planning to do was to send chartbook files (Send file to user) to myself from the sub instance to the main instance. There are chartbooks that i created in the sub instance itself that i want to save or "backup" before deleting the sub instance. Is this method ok ? Is there another method to do this ? To save a sub instance as a "backup" while deleting the main one and then later accessing it ? The documentation mentions it but does really describe how to do it. Thank you Steve Leon |
| [2022-03-24 00:02:21] |
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Easiest thing to do is to rename the sub instance folder with "_backup" appended to it. And then you do not need to delete it. It will just remain like that and not interfere with the new sub instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-24 00:02:36
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| [2022-03-24 00:30:00] |
| Steve Leon - Posts: 312 |
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how could you "reactivate" it; assuming you wanted to access the information within it in the future ? So _backup1, 2, 3 .... Something like that ? Thank you |
| [2022-03-24 15:59:59] |
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The relevant files in the backup sub instance folder would be your Chartbook files. So you would just need to go into the Data subfolder of this sub instance backup folder and then just copy the Chartbook files that you need from there. They have a CHT file extension and then you can put them into the Data folder in the active sub instance folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 15:59:59] |
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The relevant files in the backup sub instance folder would be your Chartbook files. So you would just need to go into the Data subfolder of this sub instance backup folder and then just copy the Chartbook files that you need from there. They have a CHT file extension and then you can put them into the Data folder in the active sub instance folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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