Support Board
Date/Time: Mon, 03 Mar 2025 22:38:17 +0000
Error Loading Trade Window Configuration File
View Count: 524
| [2021-11-17 17:40:29] |
| SavantTrader - Posts: 110 |
|
Dear Support: Today I received the following error message (see attached) after modifying the values of and saving a study: Error Loading Trade Window Configuration File - Windows error code 123: The filename, directory name, or volume label syntax is incorrect. Error Opening Trade Window Configuration FIle [note the garbage characters in the filename] This is chartbook and chart that I've been using for months, with the same studies. Is it possible that, because I have [Auto-Save Chartbooks] set to 300 minutes, it was attempting to save the chartbook at the exact same time as I was saving (pressing "OK") the study? If so, then I assume there is no semaphore set during chartbook save to stall readers until the save is complete and the file handle is switched. Please advise. Date Time Of Last Edit: 2021-11-17 17:47:13
|
Error.PNG| [2021-11-17 18:27:40] |
| John - SC Support - Posts: 38341 |
|
The file it is complaining about is a Trade Window Configuration file, not your chartbook. Go to your chart #15 (as shown in the error message) and open the Trade Window for that chart and see what configuration is defined for that chart. You may have to change the selected configuration, as it looks like the given one is not valid for some reason. You will also want to find the bad configuration file in your operating system and delete the file. It's also possible that this is being generated somehow due to the 3rd party study on your chart, so if the above instructions do not find the bad file, then start Sierra Chart in Safe Mode and see if the error continues. If it does not, then you will need to contact the developer of the study on that chart and see if they can figure out why you are getting this error. Refer to the following for Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: