Support Board
Date/Time: Mon, 03 Mar 2025 22:10:29 +0000
One Step/ Rithmic
View Count: 543
| [2021-11-17 15:07:36] |
| User453439 - Posts: 9 |
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Hi Looking to switch to Rithmic to assess the OneUp Tradre program. I have completed all steps but data download is giving the following message - could you assist please? Thanks Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-11-17 04:51:16.768 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2021-11-17 04:51:16.768 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2021-11-17 04:51:16.768 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-11-17 04:51:16.768 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2021-11-17 04:51:16.768 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2021-11-17 04:51:16.973 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2021-11-17 04:51:16.973 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2021-11-17 04:51:16.973 Rithmic Direct - DTC (Data) | Sending logon request message. | 2021-11-17 04:51:16.973 Rithmic Direct - DTC (Data) | Received logon response. | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Server Name: . | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2021-11-17 04:51:17.391 DTC Client socket (2) | CloseSocket call. | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2021-11-17 04:51:17.391 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2021-11-17 04:51:17.391 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-17 04:51:17.391 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-11-17 04:51:17.490 DTC Client socket (2) | Closed. | 2021-11-17 04:51:17.490 |
| [2021-11-17 16:53:08] |
| John - SC Support - Posts: 38341 |
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The following message is the issue: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied
As it states, you are getting a "Permission Denied" message from Rithmic. Make sure that you have gone through all of the Setup Instructions to connect your Sierra Chart to Rithmic. The instructions are at the following link: Rithmic Trading Platform Service: Setup Instructions And then double-check your Username and Password entries in the Global Settings >> Data/Trade Service Settings and ensure they are entered properly. If you continue to get this error, then you will need to ask OneUp Trader why this is the case. It is not something we can help with, apart from what we stated above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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