Support Board
Date/Time: Tue, 04 Mar 2025 03:48:35 +0000
Post From: One Step/ Rithmic
| [2021-11-17 16:53:08] |
| John - SC Support - Posts: 38341 |
|
The following message is the issue: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied
As it states, you are getting a "Permission Denied" message from Rithmic. Make sure that you have gone through all of the Setup Instructions to connect your Sierra Chart to Rithmic. The instructions are at the following link: Rithmic Trading Platform Service: Setup Instructions And then double-check your Username and Password entries in the Global Settings >> Data/Trade Service Settings and ensure they are entered properly. If you continue to get this error, then you will need to ask OneUp Trader why this is the case. It is not something we can help with, apart from what we stated above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |