Support Board
Date/Time: Mon, 03 Mar 2025 21:41:47 +0000
Data differences between myself and another user
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| [2021-11-12 18:01:54] |
| User719512 - Posts: 299 |
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We have noticed data differences between myself and another user even though we have identical settings and are using Denali data. We checked same settings, system clocks/timezones, and our bars on a 375 Volume NQ chart do not match. See the image at https://i.imgur.com/nMACb8n.png that shows the issue. In this case, the times are off and the bar is off by 1 tick. We have seen a much larger discrepancy in XBTUSD which we are still gathering data for. Using the same studies, we are not getting the same signals from the indicators because the bars do not match. In all cases, the charts are set to draw a new bar at the globex open at 15:00 pacific/17:00 chicago. It appears that opening bar is correct, and after sometime, maybe before RTH open when volume picks up, the data starts to not match. This is actually the time it is most important for it to match. Why would there be differences in the data different users see when they have the same settings? This is a major issue with the reliability and quality of the data that needs to be addressed to maintain user trust. Please let me know how we can help troubleshoot further, and how we can ensure that two users with the same settings always see the exact same data on their charts. |
 SierraChartDataDifference.png / V - Attached On 2021-11-12 18:01:40 UTC - Size: 369.97 KB - 161 views |
| [2021-11-12 22:38:02] |
| John - SC Support - Posts: 38341 |
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There is something different in your settings, you just need to find it. One of the most common is Chart >> Chart Settings >> Advanced Settings 3 >> Combine Trades Into Original Summary Trade. But there are numerous settings that could cause these differences. You need to go through all of them to determine which one is different. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 04:45:04] |
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Refer to: Working With Charts: Resolving Differences of Chart Bars Between Charts (Resolving Differences of Chart Bars Between Charts) You absolutely will have differences with crypto currency symbols like: XBTUSD (this is an incomplete symbol) due to variation in source data connections. Do not even bother to get a match. It is hopeless. We will not provide any help with this whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-15 04:48:27
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