Support Board
Date/Time: Mon, 03 Mar 2025 18:28:26 +0000
Graphical Glitching
View Count: 574
| [2021-11-11 18:14:40] |
| User251322 - Posts: 7 |
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I have been experiencing graphical glitching while moving the cursor or painting labels. The glitch will make all text on the chart screen blanked out while moving the cursor around. If cursor is not moving, all text displays as normal. I have checked my graphics card settings but don't see any setting that could be affecting this behavior. I have also tried upgrading to the latest build (2326) without noticeable difference.
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 2021-11-11 09_36_17-Sierra Chart 2299 Futures-LTF CQG WebAP.png / V - Attached On 2021-11-11 18:13:00 UTC - Size: 111.83 KB - 164 views 2021-11-11 09_58_54-Window.png / V - Attached On 2021-11-11 18:13:08 UTC - Size: 2.11 KB - 140 views Attachment Deleted. |
| [2021-11-11 18:24:01] |
| John - SC Support - Posts: 38337 |
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If you have the option for Global Settings >> Graphics Settings >> Other >> Allow Support for OpenGL Grpahics enabled, then disable this and restart Sierra Chart and see if this resolves your problem. If the OpenGL is NOT enabled, but you think your graphics card supports OpenGL, then try enabling that option and restarting Sierra Chart and see it makes a difference. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-11 20:13:04] |
| User251322 - Posts: 7 |
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Disabling OpenGL support seems to have fixed it.
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| [2021-11-11 22:02:23] |
| John - SC Support - Posts: 38337 |
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What is the Make and Model of your graphics card?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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