Support Board
Date/Time: Mon, 03 Mar 2025 18:34:47 +0000
Failure to load data
View Count: 407
| [2021-11-11 15:15:21] |
| User875612 - Posts: 5 |
|
I get an error message saying failed to load data, unsupported protocol version When I load 6G (gbp futures) and oil |
| [2021-11-11 16:20:58] |
| John - SC Support - Posts: 38337 |
|
We need to see your message log with the exact error. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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