Support Board

Date/Time: Mon, 03 Mar 2025 22:12:49 +0000

Post From: Failure to load data

[2021-11-11 16:20:58] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38341
We need to see your message log with the exact error. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing