Support Board
Date/Time: Wed, 05 Mar 2025 02:19:04 +0000
Unable to connect to data feed on latest version of SC
View Count: 553
| [2021-11-02 14:12:27] |
| User200064 - Posts: 31 |
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Hello Support, I'm currently working with a trading evaluator called UProfit, I was not having any problems accessing market data with the Rithmic credentials they provided until I updated to the latest version of Sierra Chart, let me explain. I couldn't connect to the data feed right after the SC update, I received an error message saying that it couldn't connect due to the exchange not being specified. This is what I found and how I fixed it: In the latest version of SC, in "Data/Trade Service Settings" > "Current Selected Service" > the only option available under Rithmic is: "Rithmic Direct - DTC (trading)" I had to go to Help > Install Previous version I went back to "Data/Trade Service Settings" > "Current Selected Service" > now I had two options for Rithmic, the one I mentioned above and "Rithmic Trading (trading)" which is the one I always use with Trading Evaluators. I selected this option and the issue was solved. Just reporting the problem in case you want to take a look, this can affect many users working with trading evaluators. In my case, I won't be able to update my SC until the issue is resolved. Thanks! |
| [2021-11-02 16:13:18] |
| John - SC Support - Posts: 38380 |
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This is not a bug, it is simply the reality of the situation. There is a new interface to Rithmic, which you should be using, as the old interface is no longer supported, which is why it is not available in newer versions. And we do not know how long Rithmic will continue to allow connections using the old interface. In order to use the new interface, you would need to go through the Setup Instructions at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 03:42:49] |
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You do need to use the current version of Sierra Chart and here are the setup instructions for the new Rithmic connection: Rithmic Trading Platform Service: Setup Instructions You need to go through all the instructions including translating the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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